Employee Relations Human Resource
Resume:
RUTH E. ERBACH, MSHR, SPHR
South Jordan, UT 84095
**************@*****.***
PROFESSIONAL SUMMARY
Organized and Analytic Human Resources Business Partner possessing strong interpersonal skills. Creates business partnerships and builds trust with managers and employees to create a positive work environment.
SKILLS
Management: Conflict resolution from performance management and grievance to full legal compliance investigation and reporting
Medical, Workers Compensation, Retirement, Life and Disability Benefits, & Compensation administration
Policy development and administration aligned with organizational mission and business objectives
Full cycle recruitment/staffing; skilled interviewing, placement, onboarding, and succession with culturally-fit orientation
Employment law expertise and administration of FMLA, ADA, Unemployment, & Workers Compensation
Analytic reporting of Human Resource business functions including labor and cost forecasting and metrics of HR performance
WORK HISTORY
Human Resources Consultant, PayPal, 8/2017 to 11/2017
Contract position as Employee Relations Specialist for PayPal North America.
Social Work Support Staff, 4/2017 to 8/2017, Salt Lake City Police Department, Salt Lake City, UT
Contract position as a member of the SLCPD Community Connection and Homeless Outreach Service Team providing administrative support and assistance in client engagement.
Document Specialist, 12/2016 to 04/2017, Zionsbancorp, Salt Lake City, UT
Contract position requiring the review of all incoming documents related to Trust, LLC, Individual and Joint vehicles to insure accuracy and federal banking compliance for Zions and 5 affiliates.
Humana One, Enrollment Specialist, 11/2015 to 7/2016, C3 Communications, Salt Lake City, UT
National Health Care Provider
Provide high level enrollment service at demanding SLA levels for Humana Subscribers.
Caregiver, 06/2014 to 09/2015; Voluntarily Unemployed – Salt Lake City, Utah
Employed part time in unrelated occupations while providing care for elder relative.
Human Resources Generalist, 09/2012 to 05/2014; Front Range Community College – Westminster, CO
Performed all Human Resources Generalist duties for a staff of 600 from orientation, benefits FMLA, ADA, and FLSA administration, training and development, payroll, and unemployment hearings.
Successfully closed out 4 long-standing Workman's Compensation litigations.
Devised with my team, a hiring protocol that reduced process breakdowns by 100%.
Handled the identification, escalation, and formal resolution of 15 employee relations issues from
grievance, and Title VII, to EEOC charges.
Coached Managers and Employees in the performance management process to minimize risk and foster engagement.
Educated and advised employees on group health plans, voluntary benefits and 401(k) retirement plans.
Managed all aspects of leave administration, including employee notifications and vendor management,
disability programs and health benefits.
Selected and managed office support staff for maximum custom service and department efficiency.
Human Resources Generalist and Employee Relations Representative, 10/2010 to 12/2011
LTD Commodities LLC Premier Catalog Distribution Company – Bannockburn, IL
Served as first point of contact and resolution agent in employee relations investigation issues including harassment investigations, focus group participation, management effectiveness, and management effectiveness.
Mined forensic data to create a profile of the successful candidate resulting in a 60% reduction in agent turnover and an increase in contact center stability and performance metrics.
Coordinated the recruiting and onboarding of 500 seasonal staff at two locations.
Created modeling theory on cost per hire for high volume recruiting using seasonal in house employees against agency placements, resulting in a potential cost savings of over $100,000.
Business Manager, 03/2007 to 06/2010; Peoplenext, Inc. – Lake Forest, IL & Milwaukee, WI
Served as the Assistant to the President in Generalist Human Resources responsibilities including recruiting, employee relations, and benefits administration.
Managed all accounting responsibilities, AR/AP, and client contracts.
Responsible for cash management, budget and forecasting, office management and Human Resource
Employment Coordinator, 05/2005 to 08/2006; Condell Medical Center – Libertyville, IL
Responsible for all staffing, recruitment, and employee relations concerns for non-clinical hospital departments including Information Technology, Health Information Management, Patient Financial Services, Patient Registration, Plant Operations, and Food and Nutrition.
Provided guidance in disciplinary, development, and employee performance issues.
Worked closely with hiring Directors and Managers to assess current and future staffing needs, cultural
and technical fit and appropriate career path progression.
Provided essential guidance and support throughout the entire recruitment and hiring process, from
advertising and screening, testing and selection, assessment of appropriate compensation range and formal offers of employment.
Human Resources Manager, 10/1997 to 02/2004 - Uniforms Unlimited – Vernon Hills, IL; Direct Market Catalog Distribution Company
Liaison and key resource for problem resolution between executive staff, management and employee force.
Planned, established and conducted meetings with "C" level staff, business unit managers, employee groups and individuals to gain a thorough understanding of company and staff requirements.
Performed salary and compensation analysis to determine strategies for fair employee compensation within an aggressive and competitive labor market.
Designed a performance incentive program which focused on employee recognition, engagement, and job satisfaction.
Coordinated safety training, workers’ compensation administration, and OSHA tracking systems.
Administered FMLA, COBRA, and PLOA; monitored PTO usage, addressed and resolved all unemployment claims and appeals.
Audited workplace, employee and management policies and procedures.
EDUCATION
Master of Science: Human Resource Management - Loyola University, Chicago
SPHR: 2015 - Human Resources Certification Institute
Bachelor of Arts: Applied Clinical Psychology - University of Illinois, Chicago
COMMUNITY ACTIVITY
Volunteer and student in experiential equine and canine therapies
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