Manager Customer Service

WENDY HIGHTOWER

*** ******* **, **** ******, TX *5065 940-***-****

*********@*****.***

Reliable Facilities Manager who is detail and results oriented and possesses an exceptional commitment to quality and service. Offers a strong work ethic and flexible schedule.

EXPERIENCE

08/2017 – CURRENT

FACILITIES MANAGER, Aiken Remodeling and handyman

Insuring homeowners are satisfied through each phase of projects.

Complete and process change orders.

Assist with billing and invoicing.

Insuring estimates are processed in a timely manner for Home Adviser and Home Depot.

05/2015 – 07/2017

CONTRACT MANAGER, Aiken Remodeling and handyman

Monitored timelines and flagged potential issues to be addressed.

Coordinated design meetings with customers and management.

Reviewed sales, customer concerns and new opportunities for planning meetings.

07/2006 – 04/2015

CAREGIVER, Military Spouse

Maintained accurate records of care, conditions, progress and concerns.

Followed safe lifting techniques and instructions.

Scheduled and accompanied to medical appointments.

Obtained household supplies, ran daily errands, maintained clean and safe environment.

EDUCATION

MONTH 06/1990

GENERAL STUDIES, Sterling Heights High School

SKILLS

Strong customer service skills

Work independently and within a team

Perform multiple tasks at one time

Strong written and oral communication

Able to perform physical tasks

Perform in fast past environment

Able to meet deadlines

Time management

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