Customer Service Representative
Resume:
Christa Gillespie
Atlanta GA *0350
**********@*****.***
Objective
Over 13 years of Customer service experience. 3 years as a Sr. Customer service Representative. Supervisory experience in Customer Relation. Ability to multi task . Skilled at problem solving excellent communication skill. Comfortable working in a high call center and assuring the all customer needs are met in a fast and timely matter. Specialist in Broadband telecom and VIOP service. Experience in Staffing Professional.
Qualifications
Detail oriented, self motivated and capable of working independently Excellent communication skills, both written and verbal Strong computer skills; Ability to learn and work with new programs Sense of urgency with the ability to multi-task under pressure Honest and ethical team player
Relevant Experience
Amazon DAT1 8/2017-Present
Smyrna, GA
FC Associate I
Fulfillment associate performs a huge variety of duties including deciphering work orders, locating merchandize in storage locations, and picking and packing them for shipping to awaiting customers. Since fulfillment associates primarily work in a warehouse environment, it is important for them to know how to operate forklifts, pallet jacks, cherry pickers and walkie-riders. It is also important for fulfillment associates to understand the different aspects of production, and adhere to strict safety and quality standards
Amro Supply Inc 3 /2015- 2/2017
Bohemia NY
Account Executive
Responsible for existing account management and clients communications and conflict resolution Discovering client’s business needs and proposing appropriate solutions Track and coordinate all activities occurring for each account Preparing regular client reports
Analyzing marketing trends and predictions and researching market conditions to develop sales goals and marketing strategies
Developing plans to target new customers
Developing company’s account strategies, marketing strategies and promotional communication channels to introduce and promote the products and services to potential markets Retaining existing customers [ N egotiating
and closing contracts, maintain excellent client relationships, and continually build opportunity pipeline
Evaluating the financial aspects of business development Never Alone Never Afraid 2 -2014 /2-2015
Mastic NY
Case Manager
Conduct preliminary intake within 24 hours of the clients arrival at the facility, including a preliminary needs assessment.
Conduct orientation with clients on facility rules, clients rights and responsibilities, grievance/complaint process.
Assist clients with transition to assigned residential unit and housekeeping items. Provide comprehensive case management, including counseling services and other appropriate supportive services.
Work with clients to obtain public assistance entitlements and liaise with agencies, as appropriate.
Make referrals to health care, education and mental health agencies, as needed and conduct follow-up.
Conduct crisis intervention
North Shore Eye Care 2-2013/ 6-2013
Smithtown NY 11787
Customer service
Answering the Phone
Entering patients in the I Medicware System
Scheduling appointments
Pulling and Filing Medical charts
Confirming clients appointments assisting the office manger and physician as needed. Other Experience
Wilbar International
H auppauge N.Y 11788: 3/2012- 7/2012
Customer Service
Answering enquiries about warranty submit in warranty letters entering customer into the database answering calls on part Shipping parts out the FedEx and UPS processing payments Aquacade Swimming Pools
H icksville NY: 4-2011 /10- 2011
Customer Service / Order Entry
Contacting customers by phone and email regarding to order entry and the complaint processing on order
Entry contracts for customers for the seasonal opening and closing of pools spas and maintain pool system
Ensure that each customer receives timely and exceptional customer service while resolving the inquiry
Manpower Staffing,
Uniondale, NY: 12-2010 /5-2011
Temp Staffing Specialist
Delivering high quality service to customer and temporaries by matching skills of temporaries to customer needs
Developing and retaining business by providing outstanding customer service Performing a variety of administrative tasks that support the overall mission of quality performance and service
Maintain customer and temporary employee records to ensure completeness and accuracy Check the credit rating of customer
Labor Ready, Hempstead, NY:6-2009 / 9-2010
Customer Service Representative
Utilize a consultative sales approach to actively develop and increase sales opportunities Supervised staff of 60 employees, including scheduling & shift preparation
Assist new applicants with the employment process, answer questions and qualify potential temporary employees for eligibility to work. Plan and direct branch activities to successfully meet goals and objectives Implement and manage a detailed, marketing campaign to increase customer awareness Spend majority of time performing outside sales calls Genesis Financial Management, Tampa, FL: 9-2006 /6-2007 Credit Counselor Service
Provide analytical service as pert of lending team. Analyze / evaluate financial statements.
Analyzed existing portfolios, assisting development of accounts. Implemented financial plans and operation of budgets client income. Debt Management Program payout to eliminate debt.
Jordan Fashion, Westbury, NY: 1-2005 /8-2006
Customer Service Representative / Order Entry Contacting customers by phone and email regarding to order entry and the complaint processing on order Inventory control of product delivery and general sales support on new client for the sales representative also handled data entry stock order for the new season for product for the client also tracking the shipment for the clients though UPS and DHL system Ensure that each customer receives timely and exceptional customer service while resolving the inquiry Assist with special projects as necessary/required to meet department needs MCI, Greenville, SC: 4-2003 /6-2005
Customer Service Representative / Sale Service
Researched the effect of worldwide telecommunications deregulation broadband service, local and long distances, international service broadband service . Updated quote system and maintained customer account information Researched direct mail advertising as an international marking tool with telecommunications and computer technology
Accounted, handled & monitored cash transactions
References Available Upon Request
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