Christa Gillespie

*** ********* ***

Atlanta GA *0350

5-16-304-****

ac6dvr@r.postjobfree.com

Objective

Over 13 years of Customer service experience. 3 years as a Sr. Customer service Representative. Supervisory experience in Customer Relation. Ability to multi task . Skilled at problem solving excellent communication skill. Comfortable working in a high call center and assuring the all customer needs are met in a fast and timely matter. Specialist in Broadband telecom and VIOP service. Experience in Staffing Professional.

Qualifications

Detail oriented, self motivated and capable of working independently Excellent communication skills, both written and verbal Strong computer skills; Ability to learn and work with new programs Sense of urgency with the ability to multi-task under pressure Honest and ethical team player

Relevant Experience

Amazon DAT1 8/2017-Present

Smyrna, GA

FC Associate I

Fulfillment associate performs a huge variety of duties including deciphering work orders, locating merchandize in storage locations, and picking and packing them for shipping to awaiting customers. Since fulfillment associates primarily work in a warehouse environment, it is important for them to know how to operate forklifts, pallet jacks, cherry pickers and walkie-riders. It is also important for fulfillment associates to understand the different aspects of production, and adhere to strict safety and quality standards

Amro Supply Inc 3 /2015- 2/2017

Bohemia NY

Account Executive

Responsible for existing account management and clients communications and conflict resolution Discovering client’s business needs and proposing appropriate solutions Track and coordinate all activities occurring for each account Preparing regular client reports

Analyzing marketing trends and predictions and researching market conditions to develop sales goals and marketing strategies

Developing plans to target new customers

Developing company’s account strategies, marketing strategies and promotional communication channels to introduce and promote the products and services to potential markets Retaining existing customers [ N egotiating

and closing contracts, maintain excellent client relationships, and continually build opportunity pipeline

Evaluating the financial aspects of business development Never Alone Never Afraid 2 -2014 /2-2015

Mastic NY

Case Manager

Conduct preliminary intake within 24 hours of the clients arrival at the facility, including a preliminary needs assessment.

Conduct orientation with clients on facility rules, clients rights and responsibilities, grievance/complaint process.

Assist clients with transition to assigned residential unit and housekeeping items. Provide comprehensive case management, including counseling services and other appropriate supportive services.

Work with clients to obtain public assistance entitlements and liaise with agencies, as appropriate.

Make referrals to health care, education and mental health agencies, as needed and conduct follow-up.

Conduct crisis intervention

North Shore Eye Care 2-2013/ 6-2013

Smithtown NY 11787

Customer service

Answering the Phone

Entering patients in the I Medicware System

Scheduling appointments

Pulling and Filing Medical charts

Confirming clients appointments assisting the office manger and physician as needed. Other Experience

Wilbar International

H auppauge N.Y 11788: 3/2012- 7/2012

Customer Service

Answering enquiries about warranty submit in warranty letters entering customer into the database answering calls on part Shipping parts out the FedEx and UPS processing payments Aquacade Swimming Pools

H icksville NY: 4-2011 /10- 2011

Customer Service / Order Entry

Contacting customers by phone and email regarding to order entry and the complaint processing on order

Entry contracts for customers for the seasonal opening and closing of pools spas and maintain pool system

Ensure that each customer receives timely and exceptional customer service while resolving the inquiry

Manpower Staffing,

Uniondale, NY: 12-2010 /5-2011

Temp Staffing Specialist

Delivering high quality service to customer and temporaries by matching skills of temporaries to customer needs

Developing and retaining business by providing outstanding customer service Performing a variety of administrative tasks that support the overall mission of quality performance and service

Maintain customer and temporary employee records to ensure completeness and accuracy Check the credit rating of customer

Labor Ready, Hempstead, NY:6-2009 / 9-2010

Customer Service Representative

Utilize a consultative sales approach to actively develop and increase sales opportunities Supervised staff of 60 employees, including scheduling & shift preparation

Assist new applicants with the employment process, answer questions and qualify potential temporary employees for eligibility to work. Plan and direct branch activities to successfully meet goals and objectives Implement and manage a detailed, marketing campaign to increase customer awareness Spend majority of time performing outside sales calls Genesis Financial Management, Tampa, FL: 9-2006 /6-2007 Credit Counselor Service

Provide analytical service as pert of lending team. Analyze / evaluate financial statements.

Analyzed existing portfolios, assisting development of accounts. Implemented financial plans and operation of budgets client income. Debt Management Program payout to eliminate debt.

Jordan Fashion, Westbury, NY: 1-2005 /8-2006

Customer Service Representative / Order Entry Contacting customers by phone and email regarding to order entry and the complaint processing on order Inventory control of product delivery and general sales support on new client for the sales representative also handled data entry stock order for the new season for product for the client also tracking the shipment for the clients though UPS and DHL system Ensure that each customer receives timely and exceptional customer service while resolving the inquiry Assist with special projects as necessary/required to meet department needs MCI, Greenville, SC: 4-2003 /6-2005

Customer Service Representative / Sale Service

Researched the effect of worldwide telecommunications deregulation broadband service, local and long distances, international service broadband service . Updated quote system and maintained customer account information Researched direct mail advertising as an international marking tool with telecommunications and computer technology

Accounted, handled & monitored cash transactions

References Available Upon Request

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