Office Receptionist

Krystal P. Mullen

Brooklyn, MD * 443-***-**** * ***************@*****.***

PROFESSIONAL SUMMARY

Medical Office Receptionist that is patient-focused, detail-oriented and computer-savvy. Personable and courteous in all interactions with patients and team members and skilled at anticipating physician and practice needs.

Effective in handling office and administrative tasks within busy, multi-physician practices.

Expedient in processing patient check-in/check-out, verified insurance and various health insurance forms.

Efficient in managing appointment scheduling, patient records, medical billing and financial information.

Proficient Medical Mastermind, Amazing Charts, IDX, Medconnect, MS Office (Word, Excel, Outlook, PowerPoint)

CORE COMPETENCIES

•HIPPA Rule & Regulations

•Insurance Verifications

•Medical Terminology Billing and Coding

•Patient Relations

•Front desk reception

•Medical Office Procedures

PROFESSIONAL EXPERIENCES

Medical Office Receptionist ~ Baltimore, MD

MedStar Medical Group ~ 03/18 – 06/18

Calvert Medical Group/Calvert Nephrology Group ~ 12/15 –03/18

Cherry Hill Medical Center ~ 10/15 –12/15

•Operated telephone switchboard to inquiries regarding the facilities and doctors, screened or forwarded calls and documented messages.

•Greeted individuals entering the establishment, determined nature, and purpose of visit, and directed or escorted them to specific destinations.

•Scheduled, confirmed and rescheduled various types of appointments.

•Prepared charts and managed the patient’s medical records.

•Assisted patients in completing medical forms and collected fees as per insurance protocol.

•Assured the readiness of the reception area and prepped rooms for patient consultation and ensured the room was sanitized and cleaned after each appointment.

•Collected patient medication, created medication list and their vital signs, weight, and height

•Processed patient admission or discharge documents.

•Resolved issues related to patient dissatisfaction by taking measured and corrective actions to prevent future recurrence.

•Performed other administrative duties such as faxing, pulling, and filing away patient charts.

Krystal P. Mullen Page 2

Tuesday Morning Baltimore, MD March 2013 – Jan 2014

Sales Associate

•Listened to and resolved customer complaints regarding services, products, or personnel.

•Greeted customers and ascertain what each customer wants or needs.

•Described merchandise and explain use, operation, and how to care of merchandise to customers.

•Computed sales prices, total purchases and receive and process cash or credit payment.

EDUCATIONS

High School Diploma ~ Doris M. Johnson High School ~ Baltimore, MD

Medical Billing & Coding Certificate ~ TESST College ~ Baltimore, MD

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