Manager Project

Anchit Tiwari

Contact: +1-416-***-****

Email: ************@*******.***

Professional Summary

I am a QA manager with an extensive experience of 14 years in multiple domains like Cards, Payments, Defined Benefits, Record management, Media, eCommerce and B2B. I have been a practice leader responsible for testing/QA deliveries and managing the teams across the programme in various functions. In addition, I have been directly responsible for delivering projects from Offshore/onshore in agile environment. My other experiences include estimating testing efforts, formulating plans and strategies, coordinating infrastructure for a new account, getting resources onboard, mentoring and planning. I hold a Master’s Degree in Computer Applications.

Overall management experience

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Staffing and managing a testing Center of Excellence (CoE) with matrixed global test teams of 40-45 manual and automated testers allocated to 30 applications in various lifecycle models, primarily in distributed agile environment

Responsible for team goals(GAOs), appraisals, formulating CoE-wide processes, KPIs, and guidelines, reports and matrices

An effective communicator with exceptional relationship management skills. Ability to relate to people at any level of business and management and significant experience working with clients, project managers and technical teams for executing concurrent projects.

Experienced setting up 30-60-90-day plan

Experiences in setting up infrastructure, getting resources on board, ramping up the team, Single point of contact (SPOC) at onshore and offshore locations, Test execution and Project delivery and management offshore/ onshore.

Worked on the POC (Proof of Concept) for several testing tools for RFPs (Request for Proposal).

QA (IT) experience

7 years plus of hands on experience on test management tool like HP ALM 12.2

Expert in End to End testing. Well versed with all the phases of testing including functional, integration and Regression

Hands on experience in test planning, design, scope definition, estimation, process management and compliance with quality standards; creating the metrics/measurements of the results, ensuring project delivery within time

Dexterity in various aspects of defining the Testing plan and strategy, Project Estimation, Risk Management, Scope Documentation

Rich experience of agile development lifecycle (Scrum). Hands on exposure in scrum, V-model, waterfall and other testing techniques.

Extensive hands on exposure on Record management, Media, Banking, Cards, Payments, Insurance (Defined Benefits), ecommerce, B2B domains.

Experienced as onshore and offshore manager. International onsite experience in APAC (Manila) and Europe.

5 years of experience in Mainframes, DB2 and CICS.

Working knowledge of QTP. Undergone training in QTP 9.2 and vision plus, tools for testing automation suits and mainframe applications respectively.

Worked on model based testing (MBT) tools. Created and implemented the test cases from the Requirements and implemented the customization across various regions

Undergone training on the basic Spade sales support tool

Skills Profile

Technical

Tools

HP ALM 12.2, JIRA, MS Office(2010-16), Microsoft Project, Sharepoint, Quality Center, Requirements Center, Lotus Notes, Citrix, BTT, TFS, Maestro, QTP 9.2, Vision Plus

Operating System

Windows 9x, 2000, XP, MS-DOS

Environment

Client/Server, Web, DB

Mainframes

DB2 on IBM Mainframes, SQL server, CICS, Batch

Configuration tools

Smart SVN, VSS, Continuus

Functional

Management and Leadership Skills

QA Manager, Programme management, Manager Testing Center of Excellence (TCoE), Leading manual and automated testing, Setting team goals, People reporting, Team appraisals, TCoE deliveries, Project delivery, CoE KPIs,

Training & Development

QTP 9.2,Conducted training for HP Quality Center 9.2,Spade - sales support tool, Vision Plus, Payments stage 1

Payments stage 1

Professional Experience

Iron Mountain Services, Bangalore, India

June 2015 – Oct 2017

QA Manager –Testing Center of Excellence (TCoE)

Iron Mountain is a record management company with market leadership in its segment, catering Fortune 1000 clients with $4 billion in revenues. The global delivery center based in Bangalore is catering to the applications for internal organization (corporate applications) and clients (Client facing applications and products).

Testing CoE is a part of global delivery center consists of 45 testers in a distributed agile environment across North America (US, Mexico), India and Latin America(Brazil, Chile, Peru). My teams deliver around 30 applications for corporate, product development and support projects concurrently in various lifecycle models. My responsibilities include but not limited to the following:

Roles and responsibilities

QA practice leader, managing the TCoE. Responsible for staffing/ managing a matrixed team of 45 QAs

Managing the test delivery of 30 applications/releases across various regions in a distributed agile environment

Formulation of KPIs, project standards, processes, guidelines, project scope, estimations and test plan/strategies, reports and matrices across the TCoE and projects

Collaborating with onshore/offshore functional managers on a periodic basis providing inputs, technology solutions, reports related to tools, processes and deliveries

CIO level data creation and presentation on a monthly basis to CIO and executive leadership

Leveraging tools like HP ALM and Jira for CoE wide reports and matrices

TCoE level team/people management including the KPIs, appraisals, goal settings and skill matrix,

Creating the testing CoE level operating model and working on the continuous improvement plans

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Ascendum solutions, Bangalore, India

Jan 2014 – Jan 2015

QA Manager

Ascendum solutions has the market place product valled Vinimaya which is a web based B2B eCommerce application. This product comprises a team of 70 developers and testers in product development and support working on agile methodology and environment.

Roles and responsibilities

QA Manager for managing the testing efforts and teams across product and support for several projects.

Responsible for managing a team of 25 QAs across the product and support teams

Responsible for daily scrum calls

Responsible for planning the processes, methods and setting the goals for a period of 1-3-6-12 months

Responsible for developing project standards, processes, guidelines for testing.

Creating status reports, work breakdown structure, and various matrixes.

Responsible for delivering projects for various releases of the applications.

Managing the testing deliveries for the projects.

Formulation of project scope, test plan and test strategies.

Genisys, Bangalore, Bangalore, India

Jan 2013 – Jan 2014

Project Electric – Consultant

A web application for handling the media planning for Out of House (OOH) advertising in UK. The application has database feed from IPSOS and algorithm to measure all out of house (billboards, hoardings) sightings and impact. Thus providing data to the client for the geographical locations, sighting frequency etc.

Roles and responsibilities

Test Lead for managing the testing efforts on the Media domain.

Creation of test strategy

Reviewed testing artifact and documentation related to the project based on the requirements

Test execution and creation

Creating status reports, work breakdown structure, and various matrices

Responsible for delivering projects for various releases of the application

Managing the testing deliveries for the project

Responsible for developing project standards, processes, guidelines for testing. Led training sessions for team members covering Quality Center, Testing basics

Capgemini, Pune, India

May 2010 – April 2012

Project: Cards and payment project

Client: Global Payments

December 2011 – April

Roles and responsibilities

Nearshore Manager, Manila, Philippines

As an onshore manager at Manila (APAC) responsible for liasoning with the client and operational, facilities, finance, infrastructure team for setting up infrastructure (space, computer systems, VPN connections), Managing the onshore team, and reporting to Clients and Managers. Getting resources onboard, training the resources, getting transition from the clients, making the team operational in terms of test deliveries, leading the testing efforts and delivering the application releases.

Onshore manager, managing a team of 12 resources comprising of testers for testing the releases of various applications.

Creating Application Information documents based on the transition provided by the clients and getting it approved from them.

POS testing with actual machine and web based simulators

Responsible for developing project standards, processes, guidelines for testing. Led training sessions for team members covering Quality Center, Testing basics and cards overview

Reviewed testing artifact and documentation related to the project based on the requirements.

Creating status reports, work breakdown structure, and various matrixes

Single Point of Contact from Onshore team

Responsible for delivering projects for various releases of 7 applications

Contribution to testing processes and proof of concepts (POCs) on testing tool Requirements Center

Project: ADB/GGL data sourcing

Client: General Motors

Roles and responsibilities

Offshore Tech lead

Offshore lead for a data sourcing project who led a team of testers and BA’s for testing the data from different files and carried the above mentioned responsibilities

Environment: Windows, Quality Center 9.0, MS Excel 2007

Hewitt Associates, Gurgaon, India

April 2005– April 2010

Icon Computer Services, India

Nov 2003 to March 2005

Trainings and Certification

ITIL® V3 Foundation

Education

Devi Ahilya University, Indore, MP, India, Master of Computer Applications (MCA), 2002

Devi Ahilya University, Indore, MP, India, Bachelor of Computer Applications (BCA) - 1999

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