Sales Customer Service

Maria Surace

Moltkestraße * • Kaiserslautern • Rheinland-Pfalz 67655 • (0049) 176********

******.**@*****.*** • https://www.linkedin.com/in/mariasurace/

Inside Sales Management

Goal focused and adaptable sales leader with proven record of success coordinating international accounts to ensure loyalty and satisfaction and generate high sales revenue.

Areas of Expertise

Inside Sales Management Customer Service Management Marketing Strategies

Research, Analysis & Forecasting Account Management Team Building, Leadership & Mentoring

Client Satisfaction & Retention New Product Launches

Career Highlights

Continually improved marketing, customer service, and product launch procedures, resulting in higher sales and customer satisfaction and retention.

Led teams to top productivity and performance via motivating leadership style.

Secured B2B and B2C accounts internationally with talent for communicating with client base of diverse backgrounds and cultures. Fluent in German, Italian, English, Spanish, and French.

Professional Experience

Aimetis Hessen, Germany

Inside Sales Manager, Europe 09/2016 – Present

As liaison between marketing and product development departments, ensure brand consistency for global leader in Intelligent Video Management (IVM) products and services. Support distributors by developing strategic and tactical marketing programs. Coordinate deadlines for product launches across departments. Track and report sales metrics and generate monthly, quarterly and annual sales forecasts. Receive and process orders for worldwide customers with my whole team. Ensure compliance to company and industry standards and policies.

Key Accomplishments:

Aggressively pursed sales targets by on-boarding new customers.

Earned bonus for achieving the established individual/team target.

Continually strengthened both B2B and B2C relationships by ensuring culture of open communication among teams and partners.

Successfully recommended sales administrative enhancements that improved metrics.

Mobotix Langmeil, Germany

Customer Service / Inside Sales Manager 08/2014 – 08/2016

Promoted to support line of business growth and drove customer relationship development for company offering IP network camera technology and commercial-grade Ethernet security cameras for industrial marketplace. Administered training budget and coordinated regional sales force. Key Accomplishments:

Increased turnover by 11% and consistently reached demanding KPIs.

Recognized with bonus for exceeding sales goals.

Orchestrated regional trade fairs, as well as training and marketing events across Europe.

Developed successful marketing campaigns to support business channel and vertical markets.

Created contact lists and made follow up calls to reinforce initial contacts.

Delivered expertise for post-processing and maintenance procedures for CRM project pipeline.

Earned reputation as SME for customer logistical and product questions.

First-level Support / International Customer Service Supervisor 08/2011 – 08/2014

Oversaw customer support team and delivered direct support to customers in Italy, France, Germany, Canada, United States, UK, and Ireland via phone and chats. Managed administrative functions using CRM system. Created service tickets. Key Accomplishments:

Built and managed proactive and service-oriented team to support German, French, Spanish, and Italian-speaking customers.

Delivered exemplary service and consistently resolved issues at point of contact, resulting in high satisfaction and retention rates.

Created advertising for promotions in Germany.

Volkshochschule High School Kaiserslautern, Germany

Italian Instructor 03./2012 – 01/2014

Presented lessons and tutored students to become proficient in Italian. Key Accomplishments:

Applied leadership expertise to cultivate enthusiastic learning and goal-focused environment.

Medicare Kaiserslautern, Germany

Office Manager 04/2010 – 05/2012

Coordinated office functions and served as liaison to healthcare companies. Key Accomplishments:

Managed all business administration functions and met demanding deadlines.

Reichsgraf von Ingelheim Winery Kaiserslautern, Germany

Outbound Sales Agent 05/2007 – 03/2010

Generated leads and sold wine via phone to B2C customers. Key Accomplishments:

Continually meet or exceeded goals and delivered exemplary and knowledgeable service.

Les Produits du Midi Mehlingen, Germany

Administrative Assistant / Distribution Specialist 06/2002 – 05/2007

Provided administrative support for consumer goods and distribution company. Key Accomplishments:

Promptly resolved issues with suppliers in Germany, Spain, and Italy.

Liebherr Aerospace Bavaria, Germany

Customer Service Representative, Parts Department 06/2000 – 09/2001

Processed orders and managed invoicing for leading supplier in aviation industry. Key Accomplishments:

Coordinated sales with Swissair, Alitalia and Lufthansa airlines.

Additional experience as Inside Sales / Account Manager for TRW, Pralormo. Delivered quality service to Audi and Volkswagen customers.

Education / Professional Training & Development

Call Center Management Certificate – ILS/Fernakademie für Erwachsenenbildung GmbH

University Entrance Diploma – Liceo linguistico B. Pascal Torino, Italy

Industrial / Business Management Diploma – Berufschule Kaiserslautern / Lindau Technical School

Professional Development

Social Media Management

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