Customer Service Manager
Resume:
Pam G. Logan
Yukon, Oklahoma 73099
405-***-**** cell
**********@*******.***
Career Objective:
Clinical Medical Office and Medical Staff Management with 15 years of experience.
Business Office and Retail Management, customer service & problems solving 20 years of experience.
Leadership and Team Building management, ability to work under pressure with good communication and teamwork skills. Self-motivated problem-solving abilities with a reputation for reliability, ingenuity and resourcefulness. Dependable and professional with a strong honest work ethic, proficient at building and maintaining professional relationships. Outgoing and detail oriented.
MGMA member
AOA member
ICD-10 compliant
Awarded for outstanding customer service
Awarded for overall profit increase in 1 year
Recognized for top team leader
EXPERIENCE:
Oklahoma City ENT Clinic & Medical Hearing Systems: 2015-2017
Practice Administrator
Responsible for total practice management of multi-provider group.
Duties & Responsibilities: Review of bills for accuracy, payment of bills before their due date. Trend payment amounts and identify problem areas. Work with partners to design and implement marketing plan. Recruiting, hiring and firing. Supervision, including salary review and proposed salary adjustments and evaluation. Maintain records of vacations, sick leave, etc. Responsible for delegation of work and staffing hours. Organize regular office meetings and set agendas. Determine and change personnel assignments and job descriptions as needed. Assure that staff is trained and operates in compliance with all government and other regulatory agencies. Arrange for coverage for employees out sick or on vacation. Managed care contract management, as well as managing all credentialing of physicians with managed care co. Work with Managed Care company or designee in site visits/chart audits. Design and implement policies and procedures. Daily bank deposit. Review and supervise internal systems for handling cash, recording mail receipts, writing checks, etc. Other duties as assigned or requested.
St. Anthony Hospital:
Credentialing Coordinator 2007- 2015
Responsibilities as manager changed in September 2014. Job responsibilities still include all re-credentialing; updating of files and system data base for accurate information, review of quality data, completing verifications regarding, license, board certifications, previous work history, and malpractice. Managing and maintaining Echo (credentialing software). Reporting monthly to Credentialing Committee for review and approval for all new and re-appointment applications providing reports, working directly with the Chief Medical Officer, Chief of Staff and Chief of Staff elect and working with department chairpersons for staff support. Currently working with the rural hospitals for credentialing and telemedicine. Maintain and distribute all call schedules. Other duties as assigned or requested.
Credentialing Manager 2007-2014
Managing responsibilities include overseeing staff and review of all new applicants applying for privileges with St. Anthony Hospital. Responsible for all re-credentialing; other responsibilities include, update of files and system data base for accurate information, review of quality data, completing verifications regarding, license, board certifications, previous work history, and malpractice. Managing and maintaining Echo which is our credentialing software. Process of new applications comes directly to me for audit and review.
Also, responsible for reporting monthly to Credentialing Committee for review and approval for all new and re-appointment applications providing reports, working directly with the Chief Medical Officer, Chief of Staff and Chief of Staff elect.
Responsibilities also include working with department chairpersons for staff support of department meetings, organizing schedules, preparing agendas and taking minutes. Prepare, maintain and distribute all call schedules. Manage time and payroll for staff.
Oklahoma City Clinic 2003- 2007
Credentialing Coordinator
Responsible for all credentialing and re-credentialing of employed and affiliate physicians, responsibilities include, research of all files, regarding schooling, license, degrees, previous work history, and or any malpractice claims filed. Also, responsible for presentation monthly to Credentialing Committee for review and approval for all physicians joining our network of providers. Responsible for tracking and updating all data in the system to provide monthly reports for staff.
Commander Aircraft Company 1999- 2002
Receptionist, Customer Service and Marketing Assistant
Managed and coordinated a multi-line phone system. Organized hotel and car reservations for visiting customers and company officials. Managed marketing software in which client contact and history was maintained. Collated and organized marketing packages and press releases. In 2002 was awarded by the Commander Association for outstanding customer service.
Attwood Corporation 1996-1998
Office Administration and Customer Service
Administered in payroll, employee turnover, inventory and production audit, overseeing purchasing and receiving, personnel files and human resources. Organized travel itinerary, customer orders by phone and associated all paperwork and filing.
Gardner Oil Company 1994-1996
Store Manager
Loves Country Stores Inc. 1986-1994
Store Manager
Maintained a team of employees that were self-motivators, hard-working and proficient in customer relations. Responsible for overseeing all store functions, including payroll, inventory, purchasing, personnel files, daily and weekly reports to corporate office. Awarded for most profitable year at this store location. In both stores managed, sales increased, costs were reduced, turnover was minimized and profits increased each year.
References:
Keith Clark, MD/ 405-***-****
Kersey Winfree, MD/ 405-***-****
Jean Schornick / retired physician services St. Anthony Hospital, 405-***-****
Renee Little/ prior, Human Resources St. Anthony Hospital, 405-***-****
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