Customer Service Data Entry
Resume:
Yolanda McKinley
Maywood, IL *0153
************@*****.***
To secure a position which will challenge my abilities allowing me to fully utilize my communication,
organizational, problem solving skills and vendor management.
WORK EXPERIENCE
Inventory Associate
WIS International - Hillside, IL - September 2013 to Present
Verify Counts of inventory for various Companies across the U.S
• Counts and pay close attention to detail without mistakes using a handheld scanner
• Completes assigned tasks in a timely manner. Effectively deal with the public in a courteous and respectful
manner
Customer Service Rep/Project Manager
The Plus Group - Hoffman Estates, IL - September 2012 to March 2013
Made outbound calls confirming tech arrival
• Schedule techs to varies retail stores for service
• Worked as the backup receptionist
• Answered phones, Greet visitors
• Scheduled conference rooms for executives
• Enter and update tech service call specs
• Set accurate customer expectations for products and services
• Manage deliverables from all internal orders
• Primary point of contact through order completion
• Escalate product or process issues internally
• Provide status support to management on orders/services
• Advise Execs of any open or anticipated issues
Registration Rep
University-Illinois - Chicago, IL - July 2009 to December 2011
Obtain pertinent patient information through interview prior to receiving hospital services.
* Assists client to complete or update forms.
* Welcome and greet all patients in person or via phone.
* Input data during interviews.
* Enter, update and verifies all insurance.
* Explain all forms to patient
* Collect deposits and payments
* Verify Identification
National Quoter/Customer Service Rep
Edward Don - North Riverside, IL - September 2002 to June 2009
Answer incoming calls in a call center setting (over 100 calls)
* Process orders, record feedback.
* Initiate corrective measures for order errors and returns.
* Verify invoices with credit department for accuracy
* Prepare formal quotes including freight charges and spec sheets
* Follow up with clients from previous calls and record resolution feedback
* Facilitate the closure of issues by insuring quality assurance processes.
* Assisting Sales Reps with order processing
Financial Database Analyst
Bally's Corporate Office - Chicago, IL - June 2001 to September 2002
Maintain vendor agreements within rebate projection database
* Process match Invoices
* Send summary forms to vendors
* Prepared and distribute weekly stats report
* Bill vendor based on contracts
Admin Assistant/ Receptionist
3 Com - Mount Prospect, IL - September 1999 to December 2000
Answer Phones
* Data Entry
* Schedule Interviews / Meeting and Conference Rooms.
* Prepare Visitor Badges.
* Typing correspondence
EDUCATION
Physical Therapy Assistant
PTC Career Institute - Chicago, IL
Nursing
Wright College
Metropolitan High School - Chicago, IL
ADDITIONAL INFORMATION
Skills:
Word, Excel, Outlook, Data Entry, Typing, GroupWise, SAP, AS400, Meditech, Epic
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