Facilities Management

Caroline C. Kelley, FMP

***************@*****.*** www.linkedin.com/in/caroline-kelley-fmp

Littleton, CO 80124 303-***-****

Facility Manager

Combine Technical Expertise and Project Coordination to Meet Operational Goals

Interact cross-functionally with key stakeholders to develop integrated solutions that drive project success. Skilled in construction management and operational maintenance, identifying problems, defining solutions, and implementing process and procedures. Expertise in:

Organizing Design and Build Projects Sourcing and Procurement Facility Relocation

Facility Commissioning and Decommissioning Emergency Preparedness and Business Continuity

Operations and Maintenance Project Management Real Estate and Property Ergonomics Management

Technical Skills

AutoCAD Space Planning Move Management Operational and Capital Projects

Sourcing and Procurement Construction Management Vendor and Supply

FM CAD Programs (ServiceNow, FM Interact, CADPULT, Zendesk) SharePoint

Professional Experience

WeWork, Denver, CO 2017 - Present

Facilities Lead/Manager

Managed Denver locations (250K square feet with an additional 160K square feet projected by end of 2018) as part of the Northwest region of the company.

Responsible for troubleshooting, diagnostics, and upkeep of all Denver buildings.

Conduct periodic onsite quality checks and reports on compliance to standards to the Regional Leadership providing insight performance against KPIs.

Provide support in all trades to effectively maintain buildings and continually reduce defects.

Monitors and reports on asset performance (operating and financial) utilizing data across various tools to identify recurring deficiencies and its impact to the function.

Encana Oil and Gas, Denver, CO 2011 - 2017

Facilities Lead/Manager

Oversaw main US office (334K-452K square feet; annual budget of $19M-$30M managed costs, and up to $3M capital budget projects). Developed RFPs, negotiated and enforced contracts, selected and managed vendors, conducted project management, and supervised employees and contractors. Managed supplier service-level agreements, completed performance reporting, and set benchmarks.

Relocated over 700 employees within 20 occupied floors within budget and timeframe, allowing company to quickly realign while getting groups together for improved work flow.

Orchestrated move of 500 people over 16 occupied floors in 2-months, vacating 3 floors for future construction projects.

Conducted regular audits on occupancy, working on test fits, stack diagrams, and department adjacencies for efficient use of space.

Reduced discretionary portion of $900K budget 36% by establishing KPI dashboard containing metrics that demonstrated where savings could be located.

Decommissioned over 100K square feet of office space, emptying 4 floors (25K square feet) and returning to property management company after renegotiating lease, resulting in reduction of real estate and cost savings.

Completed 3 $1.75-$3M construction projects on 3 floors on time and budget, using project management tools and conducting project meetings while keeping team accountable.

Caroline C. Kelley Page Two

TriZetto Cognizant, Centennial, CO 2005 - 2010

National Facilities Manager

Supervised 422K square feet in real estate and construction projects over 14 site locations throughout US. Administrated all CAD systems, developed corporate office standards, and managed acquisitions and divestitures for all locations. Managed acquisitions and divestiture of real estate property and assets.

Develop space plans for large scale moves/relocations for building moves at multiple sites. Produced occupancy reports at all site and worked on test fit, stacking diagrams and department adjacencies for efficient use of space.

Reduced redundancy and cost and created continuity by developing corporate office standards for furniture and finishes.

Achieved real estate portfolio averaging lease rates of 4-6% under market, serving as key member on strategic real estate portfolio team.

Facilitated commissioning and decommissioning of multiple sites on time and under budget.

Exceeded company-wide initiative to consolidate annual accounts payable transactions 30% by restructuring service and supplier programs, reducing invoice paper processes.

Established and administered policies and procedures for cost savings in association with facility design standards and furniture standards across organization.

Corporate Asset Manager:

Served as primary point of contact for organization's strategic Asset Management implementation. Maintained Asset Management tools to improve control over company systems, increase efficiency in infrastructure standardization, and reduce risk of security threats and compliance.

Initiated capture of 30% savings in annual support spend in first year roll out of asset management program.

Improved turnaround time for process implementation from 1 week to 48 hours through automation, process standardization, and enhancement.

Oversaw inventory control, asset recovery, redeployment, disposal, transfer, and retirement, resulting in 15% annual savings equaling $1.M in first year.

Captured 55% savings for multifunction printers, toners and parts, resulting in single source supplier with preferred pricing.

Supplier Relationship Manager:

Established KPI and metrics to maintain and manage supplier service level agreements, performance reporting, and benchmarks. Identified procurement process improvements through relationships and contracts. Conducted quarterly business reviews with key suppliers for continuous performance improvements.

Managed RFP processes for purchasing initiatives, identifying qualified bidders, obtaining supplier bid / proposals, performing cost analysis, and evaluating bids and awarding business.

Focused on improving transparency and compliance while developing qualified supply base. Engaged with strategic suppliers, resulting in sustainable cost savings. Including:

oAchieved cost savings of 10-15% with Express Mail Carrier equaling $100k in first year of implementation.

oLowered costs 6% over entire company by assessing and adjusting break room requirements, saving over $10k yearly.

oSaved 33%, eliminating waste and redundancy, by creating Record Retention policy and confidential disposal program.

oRolled out standard supply list to control and monitor items ordered by company, resulting in higher discounts and increased savings on customary items.

Education and Professional Training

Bachelors of Science (BS), Interior Design

Virginia Polytechnic Institute and State University, Blacksburg, VA

Professional Development

Facility Management Professional (FMP)

Certified Software Asset Manager (CSAM)

Citizen Emergency Response Training (CERT)

Associations

International Facilities Management Association – Current Member

Contact this candidate