Home Health Customer Service

ARN S. HEESE

Bella Vista, AR / 479-***-**** (cell) / **********@*****.***

https://www.linkedin.com/in/arn-heese-24332149/

INTRODUCTION

•Licensed attorney in the State of Arkansas with over twenty years of professional experience in the legal field, corporate compliance as well in business analysis and project management

•Licensed Real Estate Agent in the State of Arkansas

•Excellent communication, reporting and research skills, including proficiency with Microsoft Word, Excel, PowerPoint and legal research

EMPLOYMENT HISTORY

January 2018 – Present – HomeQuest Realty - Rogers, AR

Real Estate Sales Agent and REALTOR®

June 2017 – October 2017 – Arkansas Department of Human Services - Harrison, AR

Office of Chief Counsel – Attorney

•Represented Department of Human Services in child welfare Dependent-Neglect cases in court for Boone and Newton Counties in Arkansas

•Handled Administrative Central Registry Appeal cases for several counties in North Central and Northwest Arkansas, representing the Department of Human Services.

Hewlett Packard Command Center - Bentonville, AR

Business Analyst April 2013 – June 2017

•Analyzed and prepared numerous recurring reports for several teams that oversee computer hardware and software technology upgrades by Hewlett Packard for business entities across North America, including Intercontinental Hotel Group, AutoZone, The Home Depot, IRS offices, and several others

•Utilized Microsoft Excel, SharePoint and other programs to create charts, graphs and other reports to provide business leaders to create process improvement for project teams

•Monitored and reported from the HP CARDTime program, to account for department's time and expenses incurred toward projects or administrative purposes

•Facilitated and prepared weekly Project Status Meeting involving all of the project leads and management team

•Prepared and maintained project surveys for completed and ongoing projects

•Handled project management oversight for PC deployment and deinstallation activities, monitoring deployment of techs on behalf of HP for such customers as Intercontinental Hotels Group, JP Morgan Chase and Walmart in the U.S. and Canada

Wal-Mart Corporate Offices – Bentonville, AR

Licensing Compliance Analyst September 2008 - March 2013

•Researched, licensed and monitored Walmart and Sam’s Clubs locations to ensure compliance with all local, state and federal regulations for multiple states

•Analyzed current processes and help develop improvements, enhancements and significant money savings for the company

•Audited the work queues of other associates in the department, for accuracy and to ensure compliance with standard operating procedures

•Assisted in identifying and addressing departmental needs to increase efficiency and streamline current processes

•Analyzed and evaluated data on current processes and design and/or develop new processes and strategies through audits and other research projects

•Conducted training for new hires to the department

•Utilized Microsoft Word, Excel, Retail Link and other office programs on a regular basis

Benton County Prosecutor’s Office - Bentonville, AR

Deputy Prosecuting Attorney Feb. 1997 – Aug. 2008

•Served as a Deputy Prosecuting Attorney for Benton County in Arkansas.

•Prosecuted a wide variety of cases; including adult felony, misdemeanor, Domestic Violence cases, and Juvenile Court.

•Legal research, document drafting, trial preparation, and the handling of various types of hearings in court. Communication with witnesses, crime victims, attorneys, and law enforcement officers, as well as handling periodic on-call duties for the Prosecutor’s Office

EDUCATION

•1995: Law Degree (J.D.) University of Arkansas, Fayetteville, AR

•1992: B.A. (History) University of Nebraska, Lincoln, NE

CERTIFICATIONS

•1995 – Present: Licensed Attorney in the State of Arkansas

•2018 – Present: Licensed Real Estate Sales Agent in the State of Arkansas

SKILLS

•Proficient in Microsoft Word, Excel, PowerPoint and Legal Research

•Experienced in Retail Link, PeopleSoft, and License Manager programs

•Legal advocacy

•Legal research

•Document review

•Process improvement creation and implementation

•Contract interpretation

•Contract analysis

•Contract administration experience

•Real estate transactions

•Compliance auditing

•Regulatory compliance

•Project coordination

•Business reporting

•Business writing

•Customer Service

•Contract administration

•Human resources administration

•Supervising employees

•Executing results

•Collaborating with team

•Initiative

•In collaboration with Clinic Administration, Home Health, and Hospice leadership, develop short term and long term strategic information services support plans to better enable the use of applications and technology.

•Recommend areas of performance improvement and innovation through optimizing the use of Electronic Medical Records and integrated applications.

•Plan and coordinate the support needs of Clinic, Home Health, and Hospice Electronic Medical Records.

•In partnership with Population Health and Care Management leaders identify, plan and implement required Electronic Medical Record requirements in support of quality programs.

•Lead the development and optimization of Washington Regional’s use of patient and provider portal technology.

•Facilitate the intake of projects in support of Clinic, Home Health, and Hospice needs.

•Manage all ambulatory Electronic Medical Record vendor relationships to ensure quality of service, cost optimization, and usability.

•Manage and coordinate Ambulatory Applications dependencies across the IS Leadership team (Technology, Integrations, etc).

•Lead forums with Clinic, Home Health, and Hospice leadership to understand workflow needs and identify requirements, changes, and enhancements impacting the applicable Electronic Medical Record systems.

•Manage Ambulatory Applications staff to ensure adequate coverage and service models.

•Coach and mentor Ambulatory Applications staff to enable knowledge, skills, and career development objectives.

•Develop goals and objectives for Ambulatory Applications staff, monitor progress, and conduct Performance Reviews.

Experience and Knowledge Requirements:

•Bachelor's degree in a Health Care/Clinical field, Computer Information Systems, or equivalent job experience.

•10+ years of health care technology experience (application/EMR related preferred).

•10+ years of experience in an Ambulatory setting.

•5+ years of staff supervision experience.

•3+ years of experience in leading a team of diverse staff (employee, contractor, consultant, vendor) in virtual locations.

•Excellent verbal and written communication skills.

•Interact well within a team environment and support other team members.

•Excellent Customer Service and Teamwork skills, with the ability to collaborate with internal and external customers at all levels.

•Ability to take a consultative approach to gathering information and driving to expected outcomes.

•Ability to multitask, be self-directed and learn business and process context rapidly.

•Highly detail oriented, with the ability to track and manage multiple work efforts concurrently.

•Experience in managing accountability of Electronic Medical Record vendors’ service and support.

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