Customer Service Administrative Assistant

LANA G. ROSENBECK

Lexington, SC 803-***-**** ****.*********@*****.***

ADMINISTRATIVE PROFESSIONAL

Office Support Customer Service Organization

Resourceful and adaptable administrative professional with over 20 years’ experience providing high-level support and superior customer service. Proven ability to handle multiple assignments and tasks as well as prioritize effectively. Committed to producing high quality work while maximizing resources and maintaining a customer focus. Dedicated, reliable, and meticulously detail-oriented.

MS Office: Word, Excel, Etc.

Database Management

Customer Service

Organization

Scheduling

Records Maintenance

HIPAA Compliance

Time Management

Communication

Financial Reconciliation

Data Entry

Office Machinery

PROFESSIONAL EXPERIENCE

TELAMON INDUSTRIES, Columbia, SC 2018 – Present

Volunteer Administrative Assistant

Assist homeless veterans connect with community resources, including employment, housing, and financial assistance

Maintain clients files and case notes, ensuring all HIPAA regulations are closely followed and all client information is kept strictly confidential

Communicate clearly with other staff to ensure continuation of appropriate services for all clients

Complete online job searches for clients, referring individuals to available positions based on skills, experience, and interests

BLUE CROSS BLUE SHIELD OF SOUTH CAROLINA, Columbia, SC 2009 – 2017 Customer Service Representative

Answered incoming calls from members in an effort to answer questions, solve complex problems, and make referrals

Used electronic databases to gather information, research benefits information, and respond to claims

Maintained working knowledge of health insurance benefits, internal processes, and industry requirements

Provided exceptional customer service by promptly answering members’ questions and concerns on the first call ADMINISTRATIVE LAW COURT, OFFICE OF MOTOR VEHICLE HEARINGS, Columbia, SC 2001 – 2009 Administrative Assistant

Processed administrative hearing requests and communicated all hearing information to SCDMV in a prompt manner to ensure compliance with applicable laws, regulations, and internal processes

Communicated information with a variety of outside agencies, including attorneys, law enforcement, and other government agencies

Balanced books and prepared financial reports to be reviewed and approved by upper management

Input all information into electronic database

Trained and oversaw new hires in a variety of internal processes Additional Experience:

Administrative Assistant SCDMV Compliance Division Columbia, SC Loan Assistant Equity One, Inc. Columbia, SC

EDUCATION & CREDENTIALS

Associate of Arts in Liberal Arts Spartanburg Methodist College Spartanburg, SC

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