Sales Account Executive

GARY R. CENCI • Bayville, NJ ***** •*********@*******.***• 732-***-****

V.P. SALES / ACCOUNT MANAGEMENT PROFESSIONAL

Dynamic and detail-oriented sales professional with a track record of delivering above target revenue and account sales. Focused on driving revenue growth, account penetration, and company growth. Solution-driven and engaging professional with expertise in, sales, account management, and new business development.

In-depth knowledge and experience of the publishing and telemarketing industries, working remotely as well as hand-in-hand with the client to build new business, conducting marketing research and address cross-selling opportunities in order to achieve profitable business goals.

Adept at identifying and cultivating new opportunities through client needs assessment, marketing research, and customer satisfaction. Focuses on servicing clients with respect and providing positive results for a win-win solution.

Leverages skills in building relationships and delivering high-quality service for new, referral, and recurring revenue.

Excels in B2B/B2C sales and account management, defining client needs and managing full sales cycle through lead generation, close, and customer support.

Continuously reaches and outperforms objectives as well as capitalizes on product and solution knowledge to develop add-on and return business.

Devises and executes business and sales plans to generate demand and eliminate obstacles; able to pursue opportunities in new, saturated and vertical markets.

Technology Snapshot: MS Office, Uptrends, SalesForce.com, and others. AREAS OF EXPERTISE

Client Relationship Management • Account Management • Sales / Forecasting • Team Management • B2B Lead Qualification • Contract Negotiation • Customer Acquisition & Retention • Strategic Planning

• Staff Training • Integrity Based Selling • Market Research & Analysis • Client Needs Assessment PROFESSIONAL EXPERIENCE

Partner-V.P. Sales & Marketing, Universal Re-Marketing Services, Bayville, NJ; 6/2016-Present Working from a remote location. Subscription renewal call center services. Develops strategic sales and marketing plans to lead the sales and marketing teams to achieve the aggressive sales goals set in place. Manages the Business Development pipeline and ensures regular updates to the opportunity database to drive sales. Director – New Business Development (Sales / Account Management), DialAmerica,Mahwah, NJ; 9/2014 – 3/2016 Working from a remote location. Specialized in all facets of the teleservices industry for B2B and B2C inbound and outbound call center solutions.

Upon closure of EBSCO, retained and transitioned 99% of client base with gross sales of $4.5M to DialAmerica.

Prepared and facilitated sales presentations, proposals, and bids for a wide range of services including subscription renewals, new service introductions, new acquisitions, lead generation, market research, and inbound customer support. Sales / Account Executive, EBSCO Teleservices, LLC, Bayville, NJ; 9/1995 – 8/2014 Working from a remote location. Responsible for managing US and European client services for all accounts from initial contact to closure.

Fostered and grew client relationships by listening and responding effectively to customer inquiries, resolving issues to customer satisfaction, and respecting all internal and external customers.

Provided call center marketing services for publishers by engaging people and partners in developing goals, executing plans, and delivering results.

Recognized as a top performer for consistently meeting or exceeding sales goals.

Worked remotely and regularly communicated with upper management, clients, team members, and vendors.

Managed / trained sales reps in best practices, integrity selling, lead generation, cross-selling, and professional development.

Acquired new clients by utilizing cold-calling methods, company mailings, and references.

Earned reputation for excellent customer service skills and client management.

List of Recognitions Include:

100% Sales Club Member, awarded 16 times, EBSCO TeleServices

200% Sales Club Member, EBSCO TeleServices, 2008

EBSCO Achievement Award, 2005

EDUCATION

Coursework in Business Administration, Bergen Community College, Paramus, NJ