Product Manager

DAVID R. CLARKE

*** ********* ** *********@*****.***

Peachtree City, GA 30269 704-***-****

SUMMARY

Digital Product Manager with 28 years of experience across a broad range of job families and competencies, including 10+ years of digital Web/Mobile development. Demonstrated ability to successfully lead and manage multiple projects and teams, influence others and drive results. Areas of expertise include:

Product Management – Mobile/Web

Product Development – Agile

Product Management – Treasury Mgmt

Working with cross-functional teams

Product Development – Mobile/Web

Product Delivery – On Time/Within Budget

Product Management – Small Business

Management/Leadership

PROFESSIONAL EMPLOYMENT

Finastra – Atlanta, GA October 2016 - Present

Sr. Product Manager, Digital/Mobile Products

Product Management responsibilities include:

Business Banking application development (Web/Mobile)

Corporate Cash Management – Mobile Application

Defining MVP project requirements via Agile

Working collaboratively with cross-functional teams

Define/support business strategy

Communication/training

Competitor analysis

Market trends

Highlights:

Successfully rolled out Total Treasury Mobile application including Payments, Payment approvals, Positive Pay, Accounts, Loans, Mobile Remote Deposit and MFA to include Fingerprint and Tokens.

SunTrust Bank – Atlanta, GA July 2014 – Oct 2016

First Vice President, Treasury and Payment Solutions

Digital Product Management responsibilities included:

Online Cash Manager (OCM) development manager

Commercialization of services including business cases

Managing vendor relationships with ACI and other vendors

Managing product roadmap

Digital Delivery Manager responsibilities include:

Working collaboratively with product managers to deliver projects on-time and within scope/budget.

Working closely with Production Support to implement projects on-time and within scope/budget.

Work closely with Online Operations to quickly identify and remediate client-facing production issues.

Highlights:

Increased ACH enrollment 236% through the rollout of a Splash Page and online enrollment process.

Led a successful vendor functionality upgrade for OCM including Mobile enhancements.

Led a successful Online Payroll ‘user interface’ upgrade for 11,000 payroll clients.

Cadence Bank – Charlotte, NC January 2012 – July 2014

Senior Vice President, Treasury Management

Product management responsibilities included:

Business Online Banking

Business Bill Pay - Fiserv

Business Checking Accounts

Remote Deposit Capture

Cadence Payroll Card

Business Credit Cards

Purchasing Card

Fleet Card

Small Business Strategy

Wealth Strategy

Projects include:

Business Bill Pay conversion and single sign-on

Wealth single sign-on

Online Payroll

Health Savings Account cards

Highlights:

Successful bill pay conversion project with Fiserv

Rolled-out new TM products/packages for small businesses: Wires, ACH, Remote Deposit, Positive Pay

Integral member of the successful Encore Bank merger, completed in September 2012 in 45 days.

Successful rollout/launch of the Cadence Payroll Card

Successful rollout/launch of the Voyager Fleet Card

BB&T – Charlotte, NC 2008 - 2012

Senior Product Manager, Online Channel

Product management responsibilities included:

Ongoing management of BB&T Small Business OnLine® which includes positioning, pricing, product development, profitability, and revenue growth.

Managing ongoing strategic product roadmap which includes Online Payroll, Remote Deposit Capture, and Online Invoicing and B-to-B payments.

Working with cross-functional teams including Risk, Segment, Legal, Operations, Compliance, Senior Management, Systems, Finance, and others as-needed.

Creating business cases and business requirements for new products or processes.

Highlights:

Created a new small business online banking product from the ground-up, leveraging the functionality from BB&T’s existing retail online banking product including Bill Pay, Transfers, Statements and general account information.

Added fee-based, business-specific functionality to BB&T Small Business OnLine®, which went live in Q3 2010 with Wire/ACH and Manage Users, which allows businesses to add additional, entitled users.

Clients were enabled to self-enroll in all products, creating efficiencies and enhancing profitability. 2012 was budgeted for $1MM+ in revenue.

Partnered to create .html for new screens, copy for new screens, requirements for new functionality, in-product demos, banners, marketing and all customer-facing information.

Successful conversion of users from vendor platform.

EDUCATION

Bachelor of Science degree in Business / Marketing

University of Alabama, Tuscaloosa, AL 1982 – 1987

Certified Treasury Professional (CTP)

Successfully completed Design for Six Sigma training

Proficient in Microsoft Word, Excel and PowerPoint

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