Manager Customer Service

Maxwell Nel July ****

Curriculum Vitae

Personal Information

Name: Maxwell Humphrey Bernard Nel Nationality: South African ID: 790-***-**** 083 Residential Area: Johannesburg, Gauteng Marital Status: Married Availability: Immediate

Email Address: **********@*****.*** Mobile Number: 072-***-**** Home Language: English Other Languages: Afrikaans

Driver’s License: Code B, Own Vehicle

Professional Summary

Motivated, passionate and creative artisan looking for an opportunity to advance welding, machining and technical skills.

Skills Summary

TIG, C02 MIG Welding

Grinding and preparation

General technical/artisan skills

DIY and craft skills

Knowledge of safety and housekeeping

Ability to read technical diagrams

Proactive

Good judgment

Initiative

Good interpersonal, team and communication skills

Leadership skills

High attention to detail

Ability to work under pressure and multitask

Maxwell Nel **********@*****.*** 072-***-****

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Courses

Semi- Skilled Gas Metal Arc Welding, Ekhuruleni Artisans and Skills Centre, June 2018

Semi-Skilled Tungsten Gas Welding, Ekhuruleni Artisans and Skills Centre, June 2018

Safety, Hand Tools, Power Tools, Grinding, Preparation Of Material, Welding Symbols and All Welding Positions, Ekhuruleni Artisans and Skills Centre, June 2018

Fundamental Principles of Sectional Title, CPMD, Randburg, 2016

Fundamental Principles of Rental Housing Legislation, CPMD, Randburg, 2016 Education

2001-2002 College Campus, Johannesburg, Gauteng

PC Engineering (A+, N+, MCSE)

1993 – 1997 Fred Norman Senior Secondary School, Ennerdale, Gauteng Matric

Professional Training and Occupation

May 2016-Apr 2017 Angels Rise Guesthouse, Knysna, Guest House Owner/Manager Responsibilities and Duties

Managed guest reservations.

Provided exceptional guest experiences.

Interacted with guests, providing a warm, welcoming environment.

Did advertising and marketing.

Managed the housekeeping and grounds maintenance.

Decorated, landscaped and staged the property for sale. Accomplishments and Skills Acquired

Improved the appearance of the property so that it sold in under two months; similar properties stay on the market for an average of two to three years. Reason for Leaving

Sale of property.

Sept 2013-Apr 2016 Enbaya Prepaid Meters, Randburg, Customer Care Manager Responsibilities and Duties

Reported directly to the Chief Operations Officer and Chief Financial Officer.

Managed a complement of 8 support personnel and 1 support team leader.

Supported other team members and the business by taking over complicated queries.

Provided superior support and education to customers including landlords, tenants, managing agents, developers, and individuals.

Produced weekly and monthly performance reports using Word and Excel. Maxwell Nel **********@*****.*** 072-***-****

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Calculated tariffs in accordance with NERSA incorporating fixed charged to prevent under recovery.

Registered meters and created user accounts.

Reconciled billing errors and anomalies and investigated irregularities.

Reviewed existing legal contracts and identified conflicts of interest that had to be amended.

Reviewed and established company processes; implemented counter measures to correct root causes.

Trained new support personnel.

Liaised on a management level with suppliers and service providers. Accomplishments and Skills Acquired

Improved the quality of customer service provided by the company. Reason for Leaving

Interested in pursuing a career in property.

2004-2012 JMPD, Johannesburg, Metro Officer

Responsibilities and Duties

2004:

o 6 Months training at Moraka SAPS.

o Wrote out statements.

o Prevented crime.

o Investigated crime scenes.

o Attended to community complaints.

o Gathered information and evidence.

o Proactive policing.

2005-2006: Zonal patrol within JHB CBD and surrounding areas including Hillbrow, Yeoville, Jeppestown and Fordsburg. Duties included:

o Recorded motor vehicle incidents and accidents,

o Compiled statements and drew sketches of accidental scenes.

2007-2008: Transferred to CCTV control room as an operator and dispatcher. Duties included: o Monitoring of cameras identifying crimes being committed, o Dispatching calls within a given time frame,

o Alarming suspicious behaviour thereby preventing crime, o Reporting motor accidents, medical incidents and despatching the relevant resources.

2008- 2009: Piloted and assisted in the establishment of a CCTV reaction unit to attend to complaints. Duties included:

o Ensuring a timely response to incoming calls,

o Managing a staff compliment of 20 officers and 5 vehicles, o Compiling weekly and monthly performance reports.

2010: Seconded to the Joint Operation Team for the duration of the FIFA WORLD CUP. Responsibilities included:

o Managing all resources from a centralised communication HUB for the Gauteng Province.

2012: Overseeing the privatization of paid parking within Johannesburg CBD. Accomplishments and Skills Acquired

Initiated a pilot project that significantly reduced the crime rate. Maxwell Nel **********@*****.*** 072-***-****

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Trained people to ensure the continued success of the project.

Skills gained:

o Conceptual reasoning,

o Leadership.

o Strategic planning.

o Verbal and written communication.

o Negotiating / relationship building.

o Problem solving (thinking outside of the box).

Reason for Leaving

To broaden my skills and knowledge in a different environment. 2000-2011 Telkom, Johannesburg, Data Capturer / Team Leader Responsibilities

Liaised with various role players in order to successfully complete tasks and meet deadlines.

Captured and maintained real-time data.

Recorded data in Excel as a backup.

Maintained assigned vehicle, tools, computer equipment and safety equipment, performing monthly inspections on all the above.

Submitted weekly progress reports on work flow and future plans in order to adhere to deadlines, problem solving and set performance standards for the team.

Submitted monthly vehicle log sheets and performed basic administrative duties.

Ongoing training on newly acquired technical equipment in order to increase productivity and communicate internally by utilizing the Telkom Internet and Group Wise through the Mobidial or LAN dialup servers.

Accomplishments and Skills Acquired

Time management.

Communication on all levels; telephone etiquette, verbal and written.

Problem solving.

Relationship and team building.

Coaching.

Facilitation and conflict handling.

Reason for Leaving

End of contract.

1998-2000 J.R Cylinder Heads, Kew, Machinist (Automotive) Responsibilities

Stripping and assessing engine components.

Repairing machines and reassembling engines.

Reason for Leaving

Maxwell Nel **********@*****.*** 072-***-****

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To further my education.

Additional Skills

IT Skills: Windows, Linux, Word, Excel, Outlook, PowerPoint, CRM systems, utilities and property management systems.

South African colours in Ballroom and Latin dancing. References

Available on request.

Contact this candidate