ALICE L. SAYLOR

Baltimore, MD ***** 443-***-****

ac6dk0@r.postjobfree.com

Objective: A challenging position with a growing company, which utilizes my potential and skills.

SPECIALIZED SKILLS:

Excellent customer service representative that addressed all customer concerns with care and accuracy to assure 100% of customer satisfk8dsaction.

A retail sales professional that boosted sales by communication, merchandising and correct pricing of inventory.

A human resource manager that recruited new employees. Assisted with the hiring process. In charge of training and development of new employees. Distributed job functions and duties. Arranged staffing and scheduling where needed. Assisted employees with benefits. Maintained employees files with confidentiality. Informed about federal labor laws.

Marketing and sales rep that boosted sales through marketing and sales techniques.

Clerical skills to include typing, Microsoft word, excel, outlook express and PowerPoint.

WORK EXPERIENCE

May 2010 to present

Quality Control Manager

In charge of property and property functions, such as maintenance issues, guest relations and employee concerns.

In charge of sales, marketing, advertising and keeping goals in contrast with competition.

Plan menus, order produce and first cut quality meats. Organize staff and make schedules.

Market menu items. In charge of sales and food production.

Keeping records and files organized of employee applications, work permits, sanitation reviews, and quarterly sales.

Oversee safety and sanitation procedures. On good rapport with guests and determine menus from feedback of customers and competition.

Boosted sales according to client concerns, questions and comments-

Mar 2005 to April 2008

Assistant Manager

Walmart, Dundalk, Maryland

In charge of 5000 square foot property, front-end registers, customer service desk, back offices of accounting, home lines, tire and lube and back receiving. Responsible for daily cash flow and deposits. Reviewing any cash shortages. Assist customers to assure 100% satisfaction. Receiving merchandise to be placed on side counters. Created displays. Featured sale items. Change floor plans to meet customer needs. Keep accurate inventory on merchandise. Recruit new employees. Assist with the hiring process. In charge of training, development and evaluations of associates. Distribute job functions and duties. Make schedule on a weekly basis for 200 employees. Take care of associate's needs, wants and concerns.

Boosted sales with keeping areas of store priced and shoppable and communicating with customers.

Jan 2004 to Mar 2005

Assistant Manager

Linen World Parkville, MD. Counted daily deposits. Accounts payable and receivables. Assisted customers with decorating techniques. Received and distributed merchandise to departments. Created merchandising displays.

Oct 2001 to Dec 2003

Manager

Kenyon Oil Co. [Drake Petroleum, Bowie, MD

Responsible for overall property operations of gas station, convenience store, and Jerry's express sub shop. Maintained accounts payable and receivable. Deposited monies on a daily basis. Arranged employee staffing and schedules where needed. Controlled inventories and labor budget. Purchased supplies for C-store and sub shop. Maintained maintenance for entire location. In charge of hiring new employees. Prepared new employee orientation packets. Maintained files of employees with confidentiality. Prepared employee weekly timesheets and payroll. Boosted sales through customer relations.

Dec 1999 to September 2001

Manager

Carroll Independent Fuel co., Baltimore, MD

In charge of maintaining multiple properties. Leasing operations of gas and convenience stores with deli sub shops including Blimpies and Subway. Performed weekly register audits. Monthly inventories. Prepared payroll for 30-40 employees weekly. Deposited monies for multiple locations daily. Worked independently of operations manager and food coordinator. Controlled daily recap sheet. Ensured 100% of customer satisfaction to guarantee client return.

Apr 1998 to Dec 1999

Assistant General Manager

Friendly's Restaurant, Baltimore, MD

Responsible for front and back of restaurant on p.m. shift. Trained and managed 25-30 employees. Implemented cost control. Organized meetings. Maintained cash flow.

September 1996 to March 1998

Manager

Royal Farm Stores, Baltimore, MD

Controlled sales, labor, and inventory for gas station and convenience store and deli. Purchased supplies. Deposited monies daily. Supervised employees for entire operation. Evaluated cost effective sources. Recruited employees for new hire. In charge of employee orientation and training and development. Assisted employees with benefits.

Education History

Chesapeake school of Realtors

60 credit hours

CCBC Essex Campus

AA, Business Management in process

Broadcasting Institute of Maryland

Marketing and sales

Communications Diploma

Northeast Senior High, Pasadena, Maryland

General Studies

Skills

Pc

Copier

Printer

Fax

Yardi

Microsoft word

Excel

Power point

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