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QA Manager

Location:
Woodside, NY
Posted:
December 29, 2019

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Resume:

Vijay Kumar Email: ac6dge@r.postjobfree.com

Mobile: 302-***-****

PROFESSIONAL SUMMARY

16+ Years of professional experience in Information Technology with extensive experience in managing teams and managing projects in the Manual Testing and QA Automation space.

Domain competency includes Airline, ERP, Credit Cards, Banking & Finance and Insurance sectors.

Managed teams of 10+ members/leads working simultaneously on multiple projects under aggressive timelines.

Manage teams and projects across multiple geographic locations, releases and projects.

Build the QA area/team, QA team structure, and QA roles and responsibilities based on the projects the QA group would be responsible to deliver.

Experienced in setting goals and managerial performance evaluation for the team.

Identify overall QA milestones, external milestones, dependencies, issues, risks and assumptions.

Assign release/project work to the various QA teams.

Ensure release/project testing commitments are met for the entire QA team.

Experience in Resource planning. Work Estimation, man hours and resource allocation for projects.

Ensure and Manage the Product Quality in one or more Product domains.

Responsible Measuring, monitoring and reporting quality and metrics and ensure compliance to quality standards for all IT stake holders throughout the testing phases.

Review/Approves QA scope and estimates of testing within the context of each release.

Manage over all QA Delivery within the QA department.

Assess Risks, Remove or reduce road blocks, Mitigate Risks and Escalations for all QA Progress and Effectiveness of the test effort.

Assist QA Leads with reviews of BRDs and functional specification documents and writing Test Plan.

Excellent understanding of Software development methodologies like, Agile, Waterfall and RUP.

Experience in Agile methods like Scrum and Feature Driven Development.

Experience of the Software Development Life Cycle (SDLC) including requirement gathering, analysis, design, implementation, testing, Software Quality Standards.

Well versed in testing methodologies, Product development and Testing life cycles and software Deployment/Release processes.

Interaction on daily basis with business-managers and client directors and report status and issues.

Experienced in QA Project planning, Defect Management and software engineering process.

Over Sight of developing Test Strategy, Test Plans and Test Cases, performing manual and automated testing and resolution of deviations in applications and services.

Experienced in Manual and Automated Testing of ERP, Mainframes and Client/Server applications.

Specific testing expertise includes System, Integration, UAT Testing, Functionality Testing, Regression Testing, Black Box testing, Back-end testing etc.

Working knowledge of operating systems like Win 10/2000/XP, UNIX and IBM Mainframes.

Experienced in Key-word driven and Data-driven Automation frameworks using HP QTP, WinRunner and HP (QC).

Excellent Managerial skills, good analytical, problem solving, oral and written communication skills.

Flexible and adaptable to new technologies and industry advancements and quick in implementing those to meet diverse needs.

TECHNICAL SKILLS

Testing Tools

HP WinRunner 8.2, QTP 9.2, HP ALM (Quality Center) 11.0

Environment

Oracle Application 11i, Mainframe, Tibco

Databases & Tools

Oracle 11g, Toad, SQL Server, Teradata, SharePoint

Internet Tools

HTML, VB Script, SOAP UI

Languages

C, C++, VB

Operating System

Windows, Mac, Linux, Unix

Defect Management

HP ALM (QC) 11.0, Test Director, ClearQuest, Jira

EDUCATION

Masters in Computer Sciences, Graduated in Nov-2000.

Bachelors in Computer Sciences, Graduated in Apr-1998.

PROFESSIONAL EXPERIENCE

Department of Health, NY Jun 2017 – Present

Role: QA Manager

Every day, DoHMH protect and promote the health of 8 million diverse New Yorkers. Our work is broad-ranging. You see DoHMH in the inspection grades of dining establishments, the licenses dogs wear, the low-to no-cost health clinics in your neighborhood, and the birth certificates for our littlest New Yorkers.

Responsibilities & Work Experience:

Manage and supervise QA testing team of 7 members working simultaneously on multiple projects under aggressive timelines.

Provide guidance and leadership to Automation and Manual QA teams and effectively manage the team in providing testing services in support of organization’s application development initiatives.

Work with PMs, BAs, Support, Networking, Infrastructure, Security, Dev teams to understand testing needs and provide testing services to agency’s application development initiatives.

Provide QA Estimates, assign QA resources and oversee testing to ensure functional and regression testing are done in accordance with the system requirements and functional specifications.

Oversee the development and execution of testing and monitor and report on test execution and provide QA Sign-off.

Provide oversight to QA teams and manage the team’s project priorities and workload, ensuring alignment with the agencies priorities.

Resource planning, Work Estimation and employee allocation for future projects/work.

Review Test plan, Test Strategy, Test Estimation, over sight of execution and reporting the status to higher management for multiple release.

Manage QA test schedule ensuring that QA testing is completed on time.

Provide the appropriate sign off for functional, non-functional and non-regression validations between each phase of the life cycle (integration, system, and mobile testing).

Develop and train QA staff, QA processes, procedures and best practices.

Work contractors and Tech Team to provide the offshore and onsite teams, resources to ensure smooth running of Testing activities.

Hire Automation and performance testing resources and drive automation as a strategic practice and streamline QA operations.

Overseeing the migration of old web applications to Microsoft Dynamics CRM.

Work with infrastructure to streamline QA env to mirror production, where possible for testing.

Bringing the new hires up to the speed with proper training plans and providing them with appropriate documentation and mentoring them.

Managing releases, overseeing test planning, Defect management and User Management in ALM.

Attend business review meetings to get handle on some of the future work coming up and prepare the team which helped in pre-planning some of the testing activities.

Attend Change Request meetings and do impact analysis for the future testing activities related to the Change Requests.

Risk mitigation and troubleshooting, project gap analysis recommendations.

Estimation and Preparation of the overall project schedule.

Preparation of daily dashboard highlighting the status of project along with the issues.

Environment: SQL Server, IE, Win 10, Web Applications, HP ALM (QC), CRM, .net., IIS, SharePoint.

JetBlue Airways Corp., NY Oct 2014 – May 2017

Role: QA Manager

The company is headquartered in the Long Island City, NY, with its main base at John F. Kennedy International Airport. As of October 2013, JetBlue serves 84 destinations in 24 states and 12 countries in the Caribbean, South America and Latin America.

Responsibilities & Work Experience:

Managed QA testing team of 6 members working simultaneously on multiple projects under aggressive timelines.

Resource planning, Work Estimation, man hours and employee allocation for future projects/work.

Manage the team and provide direction for testing the data for the reports.

Manage the team and make sure data for client specific reports, custom reports and standard reports is correct as per the business rules.

Review Test planning, Test Strategy, Test Estimation, over sight of execution and reporting the status to higher management for multiple release.

Manage testing and/or Quality Assurance Teams on Mobile platforms (JetBlue App).

Provide the appropriate sign off for functional, non-functional and non-regression validations between each phase of the life cycle (integration, system, and acceptance).

Work with BA’s, PM’s, Security, DBA’s and Tech Team to provide the offshore and onsite resources with whatever they need in order to ensure smooth running of Testing activities.

Work with access and security team, Platform Engineering and with DBA’s in getting appropriate access to members on the project and also to the new hires.

Overseeing the migration of the testing process and tools to Amazon Web Services (AWS).

Work with infrastructure and environment setup team to setup the environment for testing.

Bringing the new hires up to the speed with proper training plans and providing them with appropriate documentation and mentoring them.

Managing releases, overseeing test planning, Defect management and User Management in ALM. Overseeing and review nomenclature and folder structures in HP ALM for different types of testing.

Attend business review meetings to get handle on some of the future work coming up and prepare the team which helped in pre-planning some of the testing activities.

Attend Change Request meetings and do impact analysis for the future testing activities related to the Change Requests.

Risk mitigation and troubleshooting, project gap analysis recommendations.

Worked with business users to analyze and review BRD and system functional specifications.

Overseeing the validation of logs in testing the incoming and outgoing Flight Events in UNIX.

Overseeing the web services testing using SOAP UI.

Owned project administrative tasks, such as work allocation, time tracking, and QA project schedule maintenance.

Oversee and manage QA activities for System, Integration & User Acceptance planned and executed by Test leads.

Preparation of daily dashboard highlighting the status of project along with the issues.

Environment: SQL Server, IE, Win 7, Web Applications, HP ALM (QC), Tibco, AWS, .net.

Unum Portland, ME Oct 2012 – Oct 2014

Role: Test Manager/QA Lead

Unum (pronounced you-num) is one of the leading financial protection insurers; that means we sell Income Protection, Critical Illness cover and Life Insurance Unum specialize in providing Income Protection through the workplace, and are committed to helping the America’s workforce get a back-up plan.

Responsibilities & Work Experience:

Led manual testing team of 8 members working simultaneously on multiple projects under aggressive timelines.

Manage team leads across multiple geographic locations, releases and projects.

Build the QA area/team, QA team structure, and QA roles and responsibilities based on the projects the QA group would be responsible to deliver.

Build strong QA team through skilled recruitment, retention, training, and performance evaluation.

Set the overall QA test strategy that includes various types of testing performed by the QA team.

Provide the appropriate QA Sign-off for the releases.

Estimation and Preparation of the overall project schedule.

Create and maintain the QA team members’ skill set database and plan for team improvement.

Provide leadership and guidance to build and maintain a high-performance environment.

Attend business review meetings to get handle on some of the future work coming up and prepare the team which helped in pre-planning some of the testing activities.

Lead the team and ensure the integrity of data for client specific reports, custom reports and standard reports as per the business rules.

Test planning, Estimation, over sight of execution and reporting the status to higher management for every release. Prepare weekly Dashboard highlighting the status, issues, risks etc.

Work with access and security team and with DBA’s in getting appropriate access to members on the project and also to the new hires.

Bringing the new hires up to the speed with proper training and providing them with appropriate documentation and mentoring them.

Building and creating folder structures in QC and DVO for the test case writing and execution.

Building the Naming convention for the test cases and test scripts in QC and DVO.

Worked with BA’s, Dev in setting up test data for testing Applications like BAS and Navilink.

Attend Change Request meetings and do impact analysis for the future testing activities related to the Change Requests.

Risk mitigation and troubleshooting, project gap analysis recommendations.

Authored client requirements which included risk management, purpose, scope, objectives, application approach, schedules and milestones, responsibilities, solution deliverables, staffing and training, skill gap analysis and approvals and then formalizing those requirements into viable plans.

Owned project administration, work allocation, time tracking, & project schedule maintenance.

Overseeing Functional and Non-functional testing, SIT, UAT performed by Test Leads.

Environment: Mainframes, Teradata, Jira, Win 7, Web Applications, HP ALM (QC), Visio, DVO, .net.

JP Morgan Chase, Newark, DE May 2011 – Sep 2012

Role: QA Lead

The firm is a leader in investment banking, financial services for consumers, small business and commercial banking, financial transaction processing, asset management, and private equity.

Responsibilities & Work Experience:

Led QA team of 4 members working simultaneously on multiple projects & aggressive timelines.

Resource planning, Estimation of work, man hours and employee allocation for future projects.

Estimation and Preparation of the overall project schedule.

Experience in testing Credit Cards Originations, Acquisitions and Authorizations using Strata (Decisioning system) and mainframes.

Experience in Database testing using Oracle SQL Developer and Teradata.

Experience in working with various TSYS screens for validating and maintaining test data.

Credit card line increase/decrease and assignment and credit card application approval, rejects or JL using ACAPS (Automated Credit Application Processing System).

Risk mitigation and troubleshooting, project gap analysis recommendations.

Worked with BA’s to analyze and review business requirements and functional specifications.

Experience in testing the Data Feed/File Feed for incoming and outgoing files in UNIX.

Performed Gap analysis by identifying existing technologies, documenting the enhancements to meet the end state requirements.

Working knowledge in executing Control – M Jobs.

Owned project administration, work allocation, time tracking, & project schedule maintenance.

Review the Test Scenario, Test Cases, Integration & UAT prepared by Test Engineers.

Preparation of daily dashboard highlighting the status of project along with the issues.

Defect Management, Test cases and Test lab modules using Mercury Quality Center.

Experience creating project hand-off and Knowledge Transfer documents and presentations.

Environment: Mainframes, TSYS, Teradata, Web, QC, JDK 1.2/J2EE, .net, Strata, Terminal Emulator.

Charles Schwab, Denver, CO May 2010 – Apr 2011

Role: Automation QA Lead

Today, Schwab meets the needs of individual and institutional clients through two operating segments:

oInvestor Services provides retail brokerage and banking operations to millions of individuals.

oInstitutional Services meets business-to-business needs through Advisor Services, Retirement Plan Services, Corporate Brokerage Services and Retirement Business Services.

Responsibilities & Work Experience:

Overall coordinator and point of contact for Automation testing, SIT and End-to-End testing.

Estimation and Preparation of the overall QA project schedule using MPP.

Prepare the Test Strategy and Test plan and lead the offshore team for preparing test scenarios.

Lead QA meetings, including planning meetings and daily test execution meetings during both Integrated System and End-to-End testing. Test scenarios walkthrough with the client.

Facilitate Defect Triage meeting during Test Execution.

Preparation of daily dashboard highlighting the status of project along with the issues.

Experience in RUP, Agile methods like Scrum and Feature Driven Development.

Managed Automation team and helped build key-word driven Automation framework using QTP.

Experience in Database and Data Feed/File Feed testing for incoming and outgoing files in UNIX.

Experience in Resource planning, Estimation of work, man hours and employee allocation for projects Daily reporting and checkpoints at project level with client.

Resource planning, Estimation of work, man hours and employee allocation for future projects.

Experience in testing web-based applications, Customer service and customer support applications.

Worked with BA’s to analyze and review business requirements and functional specifications.

Owned project administration, work allocation, time tracking, & project schedule maintenance.

Review the Test Cases document of SIT & User Acceptance prepared by Test Engineers.

Managed Defects, Test cases and Test lab modules using Mercury Quality Center and Clear Quest.

Environment: Mainframes, ClearQuest, IE, Web, HP QC, JDK 1.2/J2EE, .net, JBoss Application server 4.0.

JP Morgan Chase, Wilmington, DE Sep 2009 – Apr 2010

Role: QA Lead

The firm is a leader in investment banking, financial services for consumers, small business and commercial banking, financial transaction processing, asset management, and private equity.

Responsibilities & Work Experience:

Led manual and automated testing team of 10 members working simultaneously on multiple projects under aggressive timelines.

Preparation of daily dashboard highlighting the status of project along with the issues.

Defect Management, Test cases and Test lab modules using Mercury Quality Center.

Experience in working with Water fall, RUP models in SDLC.

Experience in executing Tivoli Job Scheduler Jobs and Data stage and Database Testing.

Experience in Data Feed/File Feed testing for incoming and outgoing files in UNIX.

Experience in working with various TSYS screens for validating and maintaining test data.

Resource planning, Estimation of work, man hours and employee allocation for future projects.

Experience in testing web-based applications, Customer service and customer support applications.

Estimation and Preparation of the overall project schedule.

Worked with BA’s to analyze and review business requirements and functional specifications.

Performed Gap analysis by identifying existing technologies, project gap analysis recommendations documenting the mitigation plans.

Owned project administration, work allocation, time tracking, & project schedule maintenance.

Review the Test Cases document of System, Integration & UAT prepared by Test Engineers.

Environment: Mainframes, Winrunner, IE, Win XP, Web Applications, QC, Avaya, JDK 1.2/J2EE, .net, JBoss Application server 4.0, Terminal Emulator.

Barclays, Wilmington, DE Sep 2008 – Sep 2009

Role: QA Lead

Barclays is made up of two ‘Clusters’: Global Retail and Commercial Banking (GRCB), and Investment Banking and Investment Management (IBIM), each of which has a number of Business Units.

Responsibilities & Work Experience:

Led QA team of 4 members working simultaneously on multiple projects & aggressive timelines.

Experience in Agile methods like Scrum and Feature Driven Development.

Experience in SQL Testing and Database Testing.

Experience in Data Feed/File Feed testing for incoming and outgoing files in UNIX.

Resource planning, Estimation of work, man hours and employee allocation for future projects.

Risk mitigation and troubleshooting, project gap analysis recommendations.

Experience in testing web-based applications, Customer service and customer support applications.

Worked with BA’s to analyze and review business requirements and functional specifications.

Owned project administration, work allocation, time tracking, & project schedule maintenance.

Review the Test Cases document of System, Integration & UAT prepared by Test Engineers.

Test Scenario identification and Test case and test scenarios walkthrough with the client.

Environment: Mainframes, Winrunner, IE, Win XP, Web Applications, Quality Center (QC), Avaya.

Merck, Lansdale, PA Sep 2007 – Aug 2008

Role: QA Engineer

Merck and Schering-Plough are the second-largest pharmaceutical company in the world. Global leader in consumer products and animal care. Researchers here helped from the discovery of vitamin B1, to the first measles vaccine, to cold remedies and antacids, to the first statins to treat high cholesterol.

Responsibilities & Work Experience:

Led QA team of 4 members working simultaneously on multiple projects & aggressive timelines.

Resource planning and Estimation and Preparation of the overall project schedule.

Experience in working on claims and other business processes.

Worked with business users to analyze business requirements and system functional specifications.

Performed Gap analysis by identifying existing technologies, documenting the enhancements to meet the end state requirements.

Owned project administration, work allocation, time tracking, & project schedule maintenance.

Review the Test Cases document of System, Integration & UAT prepared by Test Engineers.

Preparation of daily dashboard highlighting the status of project along with the issues.

Defect Management using Quality Center.

Meetings with client for the status updates and issue escalation.

Executed system functional / SIT test cases, communicating results to the software development.

Tested the User Interface on different Web Browsers like Internet Explorer, Netscape.

Environment: Mainframes, Winrunner, IE, Win XP, Web Applications, Quality Center (QC), IBM mainframe, JDK 1.2/ J2EE, ClearQuest

Capgemini Software India Ltd., Hyderabad, India May 2003 – Aug 2007

Role: QA Lead

Capgemini offers a wide range of solutions within 4 key areas of focus: Consulting Services, Outsourcing Services, Technology Services and Local Professional Services.

Responsibilities & Work Experience:

Leading team of onsite and offshore testers to support maintenance releases.

Managing Test Planning, Execution tracking and Daily reporting.

Worked simultaneously on multiple projects under aggressive timelines.

Project: GE Money - UK

GE Money UK provides range of products in the financial service sector ranging from Motor Finance, Consumer Loans, Sales Finance, Insurance, Bank Cards, Private Label Credit Cards, etc.

Project: HSBC Bank - PeopleSoft HRMS

HSBC has implemented a suite of PeopleSoft HRMS products as the standard software to replace some 78 plus legacy systems and 80 countries worldwide. Worked on testing this implementation of HRMS modules web enabled system.

Project: 21st Century Insurance – Policy Self Service

Project was to test Policy Self Serivce (PSS) feature regressively, which is a self service application used to update the automobile insurance information of the customer. Policy Coverage, Add/Remove Vehicle and Add/Remove drivers.

Environment: QTP, WinRunner, Mainframes, Win XP, Web Applications, QC, PeopleSoft HRMS

Oracle Software India Ltd., Hyderabad, India Sep 2000 – May 2003

Role: QA Engineer

Oracle is headquartered in Redwood Shores, CA. The company specializes primarily in developing and marketing database software and technology, cloud engineered systems and enterprise software products.

Responsibilities & Duties:

Developing and executing software System Test plans and Test cases.

Reviewing the business requirements document, and technical specifications document.

Conducted Integration, System, Functional, GUI, Regression, Smoke, and Certification Testing.

Test Management and Test Case generation was performed using of Test Director.

Developed the Test cases to test functionality, interface of the Oracle Financials -AR Module.

Developed scripts, used various checkpoints and developed reusable functions using WinRunner.

Worked with Use-Cases and tested the hyperlinks of the application.

Involved in writing and testing complex SQL queries to verify results.

Used WinRunner for Regression testing using it on each new build of Application under Test.

Analyzed, documented and maintained Test Results and Test Logs.

Defect Management using Defect Manager of Test Director.

Responsible for providing regular test reports to the management.

Involvement in creating Test Plan and Strategy. Involved in estimation and scheduling of tasks.

Project: Oracle Financials - AR

The objective of this project was to ensure that the Credit Management (Managing the Credit given to the customers), New Organisation setup (flows required for New Organization Creation in Oracle Applications) and Oracle Receivables (day–to–day Accounts Receivable operations) functionality works as intended

Environment: Oracle Application 11.5.9 Family Pack D, WinRunner 7.5, Windows NT.



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