Manager Human Resource
Resume:
Jerome S. Smith
*** *. ******* **, ***** City, SD 57701 270-***-**** **************@***.***
Over 20 years of Human Resource experience in leading, developing and influencing others in fast paced, rapidly changing environments. I have developed strong oral and written communication skills, administrative skills, and interpersonal skills throughout a career of leading and working with individuals and teams through shifting priorities and multiple demands. Developed extensive experience interpreting statutory and regulatory guidance while displaying strong research skills. Results driven, trusted professional, with unquestioned integrity, loyalty, and professionalism demonstrated throughout my work history.
Accomplishments:
Provided financial stewardship for budgets over $1.4M, ensuring proper use of taxpayer money, using several budgetary instruments (Black Hills National Cemetery, NCA, VA)
Grew three under-staffed organizations back to operational manning levels, excellence retention/recruiting skills
Guided an organization to rank second out of 63 similar units for 36 months based on personnel and unit readiness, and mission execution
Served multiple times as a senior personnel supervisor at the next higher management level.
Planned, supported, conducted, and supervised multiple logistical movements across multiple state lines.
Knowledge, Skills, and Abilities:
Effectively develops and maintains key relationships, serves as liaison between internal and external customers/stakeholders
ability to analyze a variety of interrelated operational facts and data
provides strong strategic and tactical leadership
ability to interpret and apply a wide range of laws, rules, regulations, directives and policies;
supervises human resource operations
ability to deal effectively with people of varied backgrounds and varying levels of understanding;
coordinates change management
ability to effectively communicate both in written word and orally
serves as a project manager in risk reduction
provides quality control and assurance through performance evaluations
utilize various software applications in the execution of duties
conducts After Action Reviews (AARs)
Education and Training
Organizational Leadership, Ed.D. program, Western Kentucky University, Bowling Green, KY, Cohort 15
Director Internship Program, National Cemetery Administration, St Louis, MO, 2016-2017
Dual MA in Managerial Leadership (MGTL), and HR Dev (HRDV), Webster University, Louisville, KY, 3.86 GPA, 2013.
Bachelors of Science in Teaching K-12 Physical Education, Eastern Kentucky University, Richmond, KY, 1995.
US Army Battalion/Brigade Pre-Command course, Ft Leavenworth, KS, 2007 and 2010.
US Army Sergeants Major Academy, Class 54 (Executive Leadership, Human Resource and Logistical Management), USASMA, Ft Bliss, TX, 2004.
Career History
Retail Sales Associate-Hardware (PT), Sears Holdings, 2018. Responsible for all sales activities and sales associate job duties, from greeting customers, answering questions, offering assistance, suggesting items, lending opinions and providing product information. Individual responsibilities include demonstrating outstanding customer service and selling skills, keeping the selling floor stocked with merchandise, assisting in display of merchandise or organizing the selling floor and stock areas. Processes payments by totaling purchases; processes checks, cash and store or other credit cards. Deals with customer refunds courteously and professionally; maintains a professional attitude with sincerity and enthusiasm reflecting the organization’s commitment to the customer. Develops product knowledge by reading current vendor tags, pamphlets, and attending training classes in order to communicate it to the customer. Stays current with promotional events and sales.
Averaged approx. $9,000 in sales per weekend
Often times asked to assist in other areas of the store, to generate sales
Established solid customer relationship, having many customers return and ask for me to assist them
Assistant Director, Black Hills National Cemetery, Nat’l Cemetery Admin., 2017-Present. Assists the Cemetery Director with developing and implementing local administrative, financial, human capital, and other resource management policies; overall day-to-day operations of the cemetery to include overseeing the interment schedule, preparation and closing of all graves, placement of temporary and permanent markers, and maintenance of all gravesites, roads, grounds, and landscape
Keeps the community informed by preparing and distributing correspondence of activities that could pose an environmental hazard to the community/visiting public, such as refurbishing the committal shelter
Responsible for promoting the cemetery and expanding its target service base
Develops and maintains contacts with state and local veterans’ groups and their auxiliaries, families, civic groups, government officials, and military personnel to disseminate information on benefits and services
Attends local, district, and state veterans’ organization meetings which are attended by local, state, and national visitors
Delivers customer service, including dealing with multiple customers on multiple issues in different environments.
Director Intern, VA Nat’l Cemetery Admin Director Internship Program, 2016-2017. Received comprehensive training in cemetery operations that would eventual enable the assumption of independent responsibility for an assigned cemetery. Completed classroom and hands-on training that emphasized leadership, business acumen, field operations, and the history and culture of the National Cemetery Administration. Performed tasks independently and as part of a team setting to include the completion of a group capstone project.
Recognized for the best RMT project by having it annotated on my Performance Appraisal
Readily volunteered and often requested, by name, to complete task from both internal and external groups
Successfully integrated into the Jefferson Barrack NC staff, both administrative and field operations
Served successfully as a member of the Heavy Equipment Operator Training development team
Completed the Foreman Bootcamp, Cemetery Representative, Caretakers Training, and Budget courses
Human Resource Assistant, St. John’s University ROTC, US Army Cadet Command, 2015-2016. Served as the key point of contact and continuity to the Professor of Military Science (PMS) regarding the administration of the Cadet ROTC program at the Battalion/School. Performed and/or was responsible for the performance of the following duties: interpreted and applied DA, TRADOC, Cadet Command, Regional regulatory and policy guidance.
NOTE: Position eliminated through restructuring of the command
Assigned and performed the duties of Security Manager, responsible for processing cadet security clearance within the PSIP and JPAS systems
Composed and typed a variety of correspondence; legal, administrative, pay, contractual, leave, etc. for both, cadre and cadet personnel
Collaborated with multiple agencies to facilitate the processing of separation applications
Ensured all special use records, paper, and electronic copies are maintained consistently with records management regulation and policy
Transition Assistance Program Counselor, Serco, Inc., 2014–2015, 2016. Conducts automated and manual pre-separation briefings, delivers of job assistance training in group or individual settings, conducts individual counseling sessions, and other job assistance activities; such as, resume critiques and mock interviews. Assists clients in the use of the SFL-TAP/ACAP XXI automated system. Tracks the progress of clients and motivates clients to increase their utilization of SFL-TAP Center services. Supported SFL-TAP Center marketing initiatives by briefing installation leaders and managers on available services.
Correctional Officer/Sergeant, Kentucky Correctional Institution for Women, 2013-2014. Supervised correctional officers in a designated work or program area or as functional supervision and coordinates the work of employees and inmates for a specialized program or detail. Performed custodial security functions; and performed other duties as required. Supervised inmates in housing units and those segregated for administrative or punitive measures; maintained a record of equipment, supplies and other items.
US Army Reserves, US Army, 1980-2014.
Command Sergeants Major (Senior Advisor/HR Manager), 2005-2009 and 2010-2014.
Sergeant Major (Senior NCO Observer/Controller/Trainer), Combat Arms Branch, 2003-2005.
Battalion Operations Supervisor, (Operations Manager /Trainer)
First Sergeant (Senior Human Resource Manager)
Senior Drill Instructor
Senior Instructor ROTC
Drill Instructor
Leadership Instructor
Civilian Experience:
Assistant Professor of Military Science
Correctional Treatment Officer
Green River Graphics
AJAX Magnathermic
References
Name
Position
Phone
Kenneth K. Harris
Military/Teacher (JCPS)
*******.******@*********.*********.**
812-526-1499x2569
Jason W. Durrett
Dept of Homeland Security
*****.*.*******.***@****.***
Bradley S. Redmond
US Marshals Service E/TN
*******.*******@*****.***
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