Tier 4 Senior Cable Technician

Spencer C. McWilliams

South Lake Tahoe, California 623-***-**** *******.**********@*****.***

PROFILE

Highly motivated with strong work ethic and leadership skills.

Developed skills in various aspects of customer service from detecting fraud to general customer satisfaction.

Advanced computer knowledge from component to OS level troubleshooting and maintenance.

Proven success in leading teams and completing tasks with results above and beyond what is asked.

Advanced inventory setup and management for large multi corporation environment.

Advanced low voltage cable installation and repair

CORE COMPETENCIES

COAX Installation/Repair

MS Office Suite (Word, Excel, Visio)

Real Asset Management

Low Voltage Phone Systems

Microsoft Dynamics

Ethernet Installation/Repair

Various OS Systems (Linux, Windows)

Hardware troubleshooting and repair

PROFESSIONAL EXPERIENCE

TIER 4 SENIOR CABLE TECHNICIAN, CHARTER COMMUNICATIONS, South Lake Tahoe, California

2015-2018

Providing top tier Residential/Business Video, Data, and Phone services.

Installation of residential/business services.

oInstallation of all wiring and general infrastructure for proper service performance.

Advanced repair of all physical and software related issues.

DSAM meter training for troubleshooting any Ethernet or coax network

Various NCTI Training

HARWARE MANAGER/SUPERVISOR, SECURED SERVERS

PHOENIX NAP/CWIE, Tempe, Arizona

2012 – 2013

Hosting and E-Commerce Solutions for individuals and small to medium businesses.

Designed and implemented new cancellation process.

oEliminated all previously missed cancellations and returned 250k worth of inventory to the shelves for resale.

Created new inventory system based on Asset Management Inventory system to streamline daily and weekly counts.

oReduced weekly orders by 40-50% on average.

oEliminated missing inventory and cut down on audit time.

Managed team of 10 technicians for 24hr department

PROFESSIONAL EXPERIENCE (cont.)

Handled all customer and interdepartmental escalations and complaints.

Maintained and exceeded all department SLA’s

Developed all new training for new and current technicians.

Lead on developing new server order process and system with engineering team.

Implemented streamlined process for sales communication with team to cut down on customer response times.

Worked directly with Asset Management/Protection on all order purchasing, tracking, and inventory issues.

SENIOR ASSET SPECIALIST, ASSET MANAGEMENT

PHOENIX NAP/CWIE, Tempe, Arizona

2011 – 2012

Hosting and E-Commerce Solutions for individuals and small to medium businesses.

Designed, implemented, and maintained new Inventory system in Excel, which eliminated hardware shortages and missing inventory.

Streamlined quote to order process for all existing departments by creating naming conventions and email tracking system in Outlook.

Created and introduced training material for all new hires.

oTrained all new employees on daily tasks and requirements.

Enhanced PO tracking system with accounting to reduce outstanding vendor balances and unaccounted for expenses.

Create system for eliminating old/antiqued hardware by creating a donation schedule and reusable hardware tracking workbook.

oImplemented standards for hardware that needed to be re-used vs. donated; based on age, performance and other various specifications.

Maintained and tracked all purchase orders and incoming shipments.

Maintained inventory on other various server/workstation hardware for other departments to use.

Created system that other departments used to manage their inventory and track any missing assets.

CERTIFICATIONS / EDUCATION

CERTIFICATIONS

A+

EDUCATION

University of Phoenix, Phoenix Arizona

Information Technology/Networking (1yr comp.)

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