Customer Service Representative

JOHN F. CALLAHAN

*** *** ****** ********

East Brunswick, NJ 08816

732-***-**** * **************@*****.***

SUMMARY

Experienced customer service representative and problem solver seeks customer service position. Proactive, high energy, and detail-oriented individual is expert in fulfilling customer needs and solving customers’ problems. Your customer is my top priority.

PROFESSIONAL QUALIFICATIONS

* The proven ability to succeed in high-pressure and fast-paced work environments.

* Strong computer skills, including facility with Microsoft Office, data entry, and database use.

* Superior oral, written, and telephone communication skills.

* The proven ability to explain complex concepts in a way that anyone can understand.

* The proven ability to manage multiple responsibilities simultaneously.

PROFESSIONAL EXPERIENCE

C2 EDUCATION, Hamilton, NJ. 1/2013-3/2018

Teacher

Tutored high school students preparing for SAT and ACT English examinations. Worked with students from grades K - 12 to improve their school English and Social Studies grades.

* Instrumental in helping students improve their SAT and ACT English scores.

* Wrote instructional material chosen for use in C2 textbooks for the redesigned SAT English

examination.

PROFESSIONAL SERVICES GROUP, New Brunswick, NJ. 1/2011-5/2012

Volunteer Trainer

Taught job-seeking skills to unemployed professionals in this state-sponsored organization.

NORMAN JAY POLITZINER & NJP ASSOCIATES, Highland Park, NJ. 8/2002-12/2010

Administrative Assistant & Customer Service Representative

Acted as a one-man back office for leading National Life Group agent in sale and implementation of life, disability, and group health insurance policies. Worked closely with clients to resolve complex billing, underwriting, benefit, and policy ownership issues. Performed office management duties.

* Increased the speed at which policies were issued and placed by proactively implementing

more efficient tracking procedures for new insurance business.

* Increased the speed and accuracy with which account information was provided to clients

and agent by proactively learning to utilize fully the National Life Group databases and

report creation tools.

* Received recognition from clients for providing excellent customer service.

JOHN F. CALLAHAN

BNY MELLON SHAREOWNER SERVICES, Jersey City, NJ. 9/1999-1/2002

(Formerly Chase Mellon Shareholder Services, Ridgefield Park, NJ.)

Customer Service Representative

Served as team member in a busy call center answering policy owner questions during MetLife’s transition from mutual insurance company to stock insurance company. Assisted policy owners with stock transfers and stock sales.

* Instrumental in helping policy owners understand MetLife's transition to stock insurance

company and its implications for them by explaining complex information in a way that

maintained their confidence in MetLife.

* Received recognition from supervisors for providing excellent customer service, which

included receiving a Customer Service Quality Award.

EDUCATION

Rutgers University, School of Communication & Information, New Brunswick, NJ.

Completed 21 credits of graduate-level study towards Master of Library and Information Science degree. Course work included study of reference sources in business and database creation and use.

Colgate University, Hamilton, NY.

BA cum laude, with Honors in Russian Studies.

COMPUTER SKILLS

* Microsoft Office programs: Word, Excel, PowerPoint, Access and Outlook

* Data entry

* Internet research

LANGUAGE SKILLS

Native speaker of English. Knowledge of Spanish and Russian.

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