Customer Service Office

Roma A. Murphy

**** ****** ****, ***. *-* Mobile, AL 36695 909-***-****

**********@*****.***

Summary of Qualifications

Proficient in Clerical and Office Duties Great Customer Service

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Ability to Work Independently Team Oriented

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Strong Public Relations Skills Excellent Communication Skills

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Very Motivated Sharp Decision-Making Skills

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• Problem-Solving Skills Reliable and Dependable

Professional Experience

Receptionist – Present

Dearborn YMCA, Mobile, Alabama

• Greet and welcome seniors members parents children vising the community center.

• Operate the phone system transforming calls and announcing guesses and visitors.

• Answer inquiries utilizing interpersonal skills for the many projects at the center.

• Quote information for rentals memberships except for mail. Assist Teachers Program

Managers and other staff. Answering directly to the CEO and Administrative Director.

Commercial Cleaner – 01/2017

Integrity Cleaning Service, Mobile, Alabama

. Assisted in cleaning Doctors offices Corporate offices and Oil companies. Construction sites

cleaning brand new office buildings as well as brand new homes

Telephone Researcher– 10/2015-02/2016

Research Strategies, Mobile, Alabama

• Conducted phone interviews with a high degree of accuracy and integrity while following

project specifications for residential and business interviews; maintained confidentiality

of data collected

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AmeriCorps Vista Support Specialist-SARPC – 05/2013-05/2015

AmeriCorps Vista National Service, Mobile, Alabama

• Completed assessments in the field or by phone to clients

Receptionist/Information & Resources-VIA Health and Fitness – 07/2013-02/2015

AmeriCorps Vista National Service, Mobile, Alabama

• Greeted customers, including members and guests; gave tours and provided information

about the center and services

• Handled sales and entered data on members and guests served; provided resource

information regarding services

Aviation Collections Agent – 04/2002-02/2006

Otto Instrument Service, Ontario, California

• Performed excellent customer service to customers

• Collected delinquent funds; resolved financial issues in a timely manner

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