Project Manager

BENJAMIN C. MINGLEDOUGH, PMP, ITIL

215-***-****, ************@*******.***

REQUIRED SKILLS:

PMP Certified Project Manager with over 15 years of experience driving project delivery requirements for IT infrastructure initiatives and components.

A wealth of experience in Agile, Waterfall and SDLC project processes, Network, Telecommunications, Infrastructure, Data Center management and migrations, Data Warehousing, HRIS Projects, Large Multi-user Desktop Upgrades, and Telephony.

Data Center Relocation & Disaster Recovery/Business Continuity Projects with vendors; City of Phila Migrations/Relocations projects for staff, hardware and data center from old inefficient location to newly constructed and cabled facilities, this project included telecom, telephony, and video conferencing network. Both virtual and nonvirtual MS networking hardware. Using 3rd party vendor assistance (Blackbox).

15 years of experience managing IT/SDLC Enterprise Projects and project deliverables and milestones

15 years of forward-facing customer role to Internal and External project stakeholders clients and customers.

Experienced in managing projects and project financials

Strong Presentation Skills – experience with presenting project data and project updates to executive, technical and non-technical project stakeholders

Experienced with Excel reporting and translating project data into meaningful information for executive management via PowerPoint

Experience in standard PM tools/processes - Microsoft Project, PMIS management and escalations reporting.

Experienced in managing "fixed price project/scope, firm milestones, customer relationships, vendor management selling, and negotiations.

Consulted with City IT Security on supported and aligned security requirements. Participated in the implementation of PMO Governance rules and reporting requirements Performed a major role in developing important project processes for tested results to follow governance guidelines for implementation requirements, used MS Project and PMIS project server to keep maintain PMO reporting to the PMO Director

Guided a team of Sr. Network Engineers (1) a Sr. Network VM Engineer who provided virtualization of the internal conversion project, (2) a Sr. Certified Microsoft Network Engineer. Both contractors reporting directly to me on IT network ops and implementation deployment projects working independently

5 years of experience in the use of Agile/SCRUM methodologies.

PROFESSIONAL EXPERIENCE:

Finding Your Way Back, Inc (FYB)

June 2016 to Present

Program Director

Grassroots organization based on training previously incarcerated individuals on computer and business skills assessment.

As the Program Director, lead a team of Tech Professionals on the training of formerly incarcerated individuals to comprehensively learn computer skills and the framework of identifying the required skill for the potential use of the Microsoft tools and product. By identifying these skills and learning the team approach, these individuals will effectively be trained to use the Microsoft Office Suite and skills necessary to be useful in the current job market. The goal is to help eliminate recidivism by exposing our student's skills and training that would make them knowledgeable, confident and productive in the use of MS. Word, Excel, PowerPoint and various other Microsoft products. This puts the students squarely in today's markable workforce for them to build new careers and start their own businesses. Use and knowledge of ECLIPSE Business case Practice Management Software.

The city of Philadelphia, Office of Innovation Technology / On loan to DHS IT Support Management

March 2006 to April 2016

IT Operations Data Center Manager / Sr IT Technical Project Manager Implementations

Managed Projects including standard Operation Implementations of Infrastructure, Network upgrades, Software Apps Dev, Website Migrations, Telephony IP phone systems, Telecom, and Data Center/Data Center migration. Multiple projects with budgets over $100 million successfully delivery within targeted timeframes

Managed Department Technology Teams, maintained existing technical infrastructure and supported all staff in the use of corporate technologies and support across City Department locations. This included managed multiple Department Technology function across different Teams to provide effective end-user support across the City of Philadelphia

Maintained relationships with vendors and partners regarding IT services

Communicated effectively with internal clients in identifying implement corrective actions in relation to the Technology Team services; where necessary lend expertise to internal teams and task forces Enforce standard company policies and procedures

Performed periodic IT service assessments to monitor the underlying infrastructure to ensure appropriate service level expectations and alignment with the overall growth of the DHS associated agencies business Technical Team Management and procurement oversite

Maintained all Project updates using MS Project with PMIS on Project Server for PMO reporting

Project & Operations Management Vendor Management and Score Card review

Leadership Personal Effectiveness/Credibility in Problem Solving/Analysis using Collaboration Skills

Supervised department Technology staff and managed service partnerships within operations

Provided business technology with examples by successfully leading technical support teams and multiple vendor interactions and management

Provided strong technical infrastructure (applications, devices, servers, networks) knowledge Vendor Management and Score Card review

Provided organizational and team management skills using strong analytical skills, strong negotiation skills, superior interpersonal communication and presentation skills, working in a multi-national, multi-location company environment with procurement oversite review of vendor score-card

Managed Migration of People Soft HRIS financials to ORACLE financial suite application to support all enhanced user frontend changes associated with the full benefit packages and requirements for the City of Philadelphia and its multiple city unions pay rates, healthcare providers and project

Deployed to DHS by OIT for IT Operation Management Support and IT PM Services

Implementation Senior Project Management, Customer Engagement, managed apps development projects using Agile and SDLC project processes DevOps environment where required

KRONOS Timekeeping and Payroll application and interface to ORACLE financial systems

Managed and reported on a Citywide 30,000 user Desktop upgrade made possible using ITIL and Project Management tools reporting to 52 different city department management staff and quasi-agencies all within City Government and Administration, Agile/DevOps environment required

Led various projects for DHS IT operations on an MS Windows platform environments, worked with social service business agencies and units, involved in new and existing systems and environments, operational enhancements and implementation deployed strategies, team building, support methodologies

Defined functional business operations requirements for critical applications and integrated software and deployed operation projects, IT operational enhancements for all City social service agencies from infrastructure and networking operation teams including represented Union and non-Union City employees and contractors

Steered project teams, the creation of Project Governance, Charters, and authored of RFP

RFI’s, statements of work for contract expectations aspects of project activities for identification of required process monitoring, project workflow inception to completion and turnover of enterprise operations/sequel application development and support

Telephony and Low-Level Auxiliary Data Center Relocation (DHS) Project

Helmed staff responsible for service delivery at its highest standard to the City of Philadelphia, and maintained an up to date technical understanding of the data center, telephony Industry experience on highly desirable products and support services

DHS Data Center Migration/Relocation project to migrate data center and hardware from old inefficient location to newly constructed and cabled Data Center, this project included telecom, telephony, and video conferencing network. Both virtual and nonvirtual MS networking hardware. Using 3rd party vendor assistance (Blackbox).

Staffed responsibilities for data storage and data backup aligned with city enterprise archives standards as well as telephony requirement for the City of Philadelphia departments and agencies

Infrastructure Portfolio / Projects

Led infrastructure teams with Experience integrating NextGen Release Management with existing system assistance on the development of a formal project planning process: created a detailed project plan involving detailed tasks, milestones, resource assignments, and dependencies

Tracked progress to identify problem areas that require intervention

Utilized scope, issue and risk management practices to keep the project on task and aligned with the project and implementation time-frame using Agile and SDLC project processes

IT Security requirements to Govern online payments for all City of Philadelphia Payable Services; (i.e., PCI compliant applications) that must adhere to ITGC compliances to avoid fines associated with the use of accepting credit card processed payments. As a Scrum Master, did everything possible to help the team perform at their highest level. This involves removing any impediments to progress, facilitating meetings, and doing things like working with the product owner to make sure the product backlog is in good shape and ready

City of Philadelphia - Information of Technology, PA (March 2006 to December 2010)

IT Portfolio Manager/Senior Project Manager PMO/Enterprise Operation, City of Philadelphia Telecom Systems

Managed projects for various City agencies and departments on multiple platforms and environments, worked with business units and agencies, involved in new and existing applications including environment enhancements using proven implementation and deployment strategies, team building, supported methodologies

Defined functional requirements for strategic interfaces for critical applications and implementing integrated software projects, City Data Warehousing Projects for documentation repositories while managing the Master Data requirements and imaging OCR database requirements associated with City imaged repository and Data Warehousing projects and applications for the e-business units, city-wide document management, and Electronic Imaging strategies

Daily management of the City of Philadelphia’s telecom technical staff that provided assistance to City departments and agencies with significant technologies

Engaged in oversight of managed departmental IT initiatives as directed by leadership

Daily interaction and guidance of project teams, business analysis and mentoring of Junior Business and Project staff, the creation of Project Governance, Charters, and authored RFP and RFI’s, statements of work for contract expectations and City ITGB requests and requirements as necessary

Involved in all assigned aspects of project activities for identification of required process monitoring, project workflow inception to completion and turnover of enterprise operations or application support for e-business and production, Experience using Microsoft VSTS for Website source control and app lifecycle requirements.

Vendor management of telephony and communication radio and telephone installation

PREVIOUS PROFESSIONAL CONSULTING EXPERIENCE:

FMC Corporation: Enterprise (2004 to 2005) NOC Operations, Consultant Global Project Manager

NOC Ops, Project Management, Offshore Global network migration Consulting

SPK Enterprises Inc. (City of Phila, Elections) (2004 to 2005) Director of Technology

Director of Technology directed internal office systems including communications, Telephone installations, and desktop, remote site access

ISSC an IBM subsidiary (PECO Electric Power Transmission) (2003 to 2004) Data Center Project Manager

Outsourcing and Data Center consolidations Project Manager IT operations teams

DUPONT (Marshall Laboratory) (2002 to 2003) Operations Auditor Project Management consultant

Apps conversion of Accounts Payable and Financials operations audit support

Aetna Healthcare Inc. Corporation (2001 to 2002) Operations Auditor Project Management consultant

Applications conversion project manager, migration of legacy applications from mainframe to a client-server environment

Qwest Consulting (2000 to 2001) Project Manager

Managed Project team for online credit card tax payments for the Federal Government (IRS and U.S. Treasury Department) for first-time credit card payments (6mo project)

SEI Corporation (1999 to 2000) Operations Project Analyst

Applications source code release management of new and updated apps from the mainframe legacy environment to a client-server, environment auditor

Sungard Recovery Services (1994 to 1995) Recovery Project Manager

Mainframe and client-server Disaster Recovery and Business Continuity Services on the project management business side for multiple environments and recovery business accounts

Outsource / Consolidations Consulting Assignments and Companies (1992 to 1994)

PECO Electrical Power Transmission Company (Outsource Project Manager, Data Center Operations client) Contractor $100M outsource the project

Campbell Soup Company (Outsource Manager Outsourcing client) $18M outsource the project

DuPont’s Global Data Center (Outsource Transition Supervisor client) $20M outsource the project

Siemens Medical Systems (SMS) (1995 to 1999) Installation Programmer Software Analyst

Analysis of user and business requirements for project installs through client interviews. Initiative saved the company by alignment of the project goals clear definition of staffing needs

Led and performed software installation and implementation teams, provided on-call support of SMS proprietary software developed for customer based client systems, both onsite and remotely using HIPAA guidelines

Customized and developed clinical interfaces and medical software to resolve application errors and workarounds

Developmental liaison for the DB2 development group on corrective methodologies for DB2 based installed applications for developed customer software installs

Philadelphia Corporation on Aging, Philadelphia, PA (1990 to 1992) Manager of Data Center Operations

Helmed Information Technology staff of a 24/7 data center operation

Evaluated operational procedures to ensure corrective action taken when necessary

Interfaced with users to determine and verify the accuracy of new or modified on-line batch systems

Provided technical assistance to all in-house departments associates systems users

Maintained production standards ensuring proper naming conventions

Supported system operations and provided maintenance of third-party software and products licenses

H.R application development and installation of an HRIS system

EDUCATION / CERTIFICATIONS:

B.S. Electronic Data Processing Technology; Spring Garden College

PMP Certified

ITIL Certification

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