Customer Service Assistant

BONITA C. ANDERSON

(C) 443-***-**** ***********@*****.*** Hanover, Maryland 21076

SUMMARY

Exceptional Customer Service and Administration Assistant experience in various environments. Excellent interpersonal, verbal, written and communication skills dealing with customers. Dedicated to achieving customer satisfaction well as meeting and or surpassing company's expectations. Able to work in a team setting and individually. Strong rapport with personnel, customers and associates based on knowledge, professionalism and integrity.

HIGHLIGHTS

Customer Service/Administrative Assistant Client/Vendor Relations

Conflict Prevention & Troubleshooting Deadline Driven Efficient Information Verification Invoice Processing Microsoft, Outlook, Excel Multitasking Organization & Time Workflow Management Planning & Scheduling Payroll Product Knowledge

PROFESSIONAL PROFILE

Luv2Travel2 April 2018-present

Personal Travel Consultant

Howard County Public School System Feb 2018 -present

Custodial Services

Manpower Temp Agency Mar 2017 - Feb 2018

Benefits Advisor

Private Child Care Oct 2015 - Jan 2017

Nanny

Republic National Distributing Company Jun 2015 - Oct 2015

Receptionist/Accounting Clerk

Randstad Temp Agency Mar 2015 - May 2015

Customer Service Rep

*Exeter Finance Corp Apr 2013 - Aug 2014

Dealer Service Rep

US PACK Logistics July 2011 - Oct 2012

Courier/Customer Service Rep

VOLUNTEER PROFILE

Wilde Lake High School Boosters, Vice President Class of 2013

Assembly of Prayer Bap. Church, Assist. Financial Sec. /Admin Assistant 1990 - 2010

EDUCATION

University of Phoenix Feb 2018 - Account Payable, Account Receivable

Towson University Nov 2012 - May 2013 - Medical Coding Online

Howard Community College Mar 2011 - Jun 2011 - Medical Billing Certificate

*Recognized and awarded with gift cards and monetary rewards for funding the most deals on several occasions during a month’s time.

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