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Manager Supply Chain

Maple Grove, Minnesota, United States
July 22, 2018

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Brian Gahlon Executive Management

**** ********* **** *****, ***** Grove MN



My career goal is to secure an Executive Leadership role in a multi-DC, Supply Chain Operations to utilizing my previous experience and to provide a positive, growth-oriented and customer focus environment.

Work Experience Profile

Director of Operations – Warehouse / Distribution Operations

July 2017 – current Skybridge Americas / Greenfield, MN 55373

Key Responsibilities:

Report directly to the CEO and daily interaction with the Executive Team.

Directs support staff; communicates job expectations; plans, monitors, and appraises job results; coaches, counsels, and holds employees accountable; initiates, coordinates, and enforces systems, policies, and procedures.

P&L responsibility towards each client’s operations for margin achievement.

Ensure company service levels for customer fulfillment are achieved and are measurable.

Establish KPI thresholds for productivity and performance for all lines while meeting and exceeding efficiency standards; identifies and eliminates bottlenecks to insure continuous improvement while creating flexibility, agility and pursuit of lowest landed cost improvement.

Identifies asset reconfiguration needs, creates and executes action plans to maintain sufficient redundancy, leveraging lowest landed cost information to optimize cost of production.

Distribution Center space and equipment optimization supporting continued growth.

Maintaining a strong and customer focused team resulting in a continued “willingness to recommend” rating in employee survey.

Root cause analysis fishbone, 5 Whys strategy to change management initiatives for continued process improvements using LEAN methodology.

Oversees the creation, revision, and installation of strategic and tactical plans that provide the direction and focus needed to successfully achieve our business objectives.

Ensures most cost efficient and effective means of inbound and outbound transportation.

Coordinates with the cross functional business team to identify and implement enhancements to products and systems to maximize profitability and product quality goals.

Supports succession planning and maintains staff by recruiting, selecting, orienting, and training employees. Identifies and develops personal growth opportunities for department managers.

Responsible for capital expenditure (CAPEX) and budgets for multi fulfillment operations, facility improvements and related operations

General Manager – Warehouse / Distribution Operations

February 2016 – July 2017 Bluestem Brands, Inc. /Saint Cloud, MN 56303

Key Responsibilities:

Report directly to the Vice President of Operations

Overall financial (P&L) accountability for leading the day-to-day operations of a direct to consumer distribution centers within the Bluestem Brands supply chain network, but not limited to, the ongoing logistics, transportation, inventory, pack/ship operation, continuous improvement program, and financials in order to provide world class service to our customers while achieving annual goals, operational metrics, and the financial plan.

Multi-DC and state collaborative efforts with the other supply chain leaders on divisional and company initiatives.

Provide direct and indirect leadership for the distribution/fulfillment centers' leadership team and up to 1,100 employees in the planning and execution of short, medium and long-term operational plans for the assigned location

Develop and maintain strong relationships with individual brand leadership teams and drive a culture of service (for internal clients and external customers) throughout all areas of responsibility

Lead a team to ensure that key daily operational goals and metrics for distribution/fulfillment operations are on target and within defined service level agreements (SLAs)

Prepare, forecast, and manage the distribution center budget to achieve key department goals

Manage key projects required to achieve key business initiatives such as SKU optimization, vendor compliance, WMS updates, and LMS updates while ensuring that timelines, budgetary targets, and milestones are met

Develop and foster a culture of forward thinking and planning to stay ahead of current business growth and/or future acquisitions

Evaluate potential improvements and define business cases with a defined return-on-investment (ROI) for any expenditure

Responsible for capital expenditure (CAPEX) and budgets for multi fulfillment operations, facility improvements and related operations

Director – Warehouse / Distribution Operations

March 2015 – February 2016 Bluestem Brands, Inc. /Saint Cloud, MN 56303

Key Responsibilities:

Report directly to the Vice President of Operations

Lead and motivate staff to perform at high levels; inspire a culture of high productivity, quality and customer satisfaction; recognize staff for key accomplishments and performance

Ensure understanding of corporate goals; gather input and analyze data in order to significantly contribute to development of short and long-term plans and budget

Evaluate production results; determine key drivers affecting productivity and cost; work management team to develop and implement solutions and expand successes

Coach staff and peers to achieve excellence in leadership; construct career road maps to develop key members as successors in leadership roles

Proven Results:

Our service level improved from 94.4% in 2014 to 99.2% in 2015.

Facility Performance has increased from 88.9%/February to 103.2%/March

Improved temporary labor savings YOY by 21% = $850,096

Safety - 2015 injury incident rate decreased by 26.14 % in 2015 vs 2014 results

Warehouse Manager, B-shift Operations / Fulfillment, and Warehouse Management

September 2013 – March 2015 Bluestem Brands, Inc. /Saint Cloud, MN 56303

Key Responsibilities:

Manage the accurate and timely process of Inbound Receipts, Production Control, Replenishment, QC, Picking, Packing, Shipping, and Returns Processing of customer orders.

Lead all areas in a manner which ensures the fixed and variable budget goals are exceeded.

Manage changes in operating procedures to improve effectiveness, efficiency, quality, safety, morale, and customer service in a manner which ensures the fixed and variable budget goals are exceeded.

Proven Results:

Shift Performance increase by 10.7% YOY

Shift Utilization increase by 5.4% YOY

Employee retention improved 13.1% YOY

Customer order processing improved by 33% YOY

Operation Manager / Fulfillment, Logistics and Warehouse Management

June 2012 – September 2013 Archway Marketing Services, Inc. / Rogers, MN 55374

Key Responsibilities:

Report directly to the Vice President of Operations.

3PL Environment - Manage two facilities equaling over 450,000 square feet and 13 Operation Supervisors.

Interact daily with other departments, customers and plants to coordinate business objectives and support.

Financial Management: review estimates for routine delivery jobs consistent with budgeted and actual costs, as well as desired operating profits established.

Proven Results:

SLA (Service Level Agreement) status for all eight clients current are at a 100%

Fulfillment accuracy – 99.94%,

Inventory Management accuracy – 99.97%

Managed an 80,000 square feet facility startup in 33 days.

Average margin increase – 8.3%

100% client retention

Production & Quality Control Manager / Food Manufacturing

March 2010 – June 2012 PouchTec, Industries LLC, Foley, MN 56329

Key Responsibilities:

Responsible for managing 24 hours, 7 days a week, 365 days a year food manufacturing plant which consisted of four production teams.

Trained and improved sanitation procedures and effectiveness as well as production efficiency.

Managed overall safety and food safety programs that involved the entire facility.

Proven Results:

Increased production efficiency from 51% to 89% across entire facility.

Incorrect work cost reduction by 72%

Safety Record established – 749 days of accident free

Business Manager

October 2006 – November 2008 Budget Blinds of Central MN / St. Cloud, MN 56302

Logistics & Scheduling Manager / Warehouse and Logistics

August 2004 – October 2006 Trimpac Inc. / Sauk Rapids, MN 56379

Plant Manager / Facility Management

April 1997 – August 2004 G&K Services / Charlotte, NC 28273

Store Manager / Retail Management

March 1995 – April 1997 OfficeMax, Inc. / St. Cloud MN. 56302

Operations Manager / Warehouse, Logistics and Fulfillment Management

March 1990 – March 1995 Fingerhut Corporation / St. Cloud MN. 56303



Visio Thermal Process Training Certified Forklift Trainer

Warehouse Management System SAP Process Pro Accounting

AS/400 NGIS Ecometry

Windows 2000 Excel Word

Power Point Lotus Notes Access

SQL High Jump Oracle

Success Factors ADP

Other Training/Seminars

Skill Path Managing Multiple Projects

DDI Training of Hiring Application

HAZMAT Training

Skillpath Communications Skills


High School Diploma – Parkers Prairie High School, Parkers Prairie, MN

Associates Degree – Alexandria Community College, Alexandria MN

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