Ronald J. Hickman

804-***-****

ac6dce@r.postjobfree.com

linkedin.com/in/ron-hickman-10716521

Senior Management

Business & Operations

Led production department to 18 consecutive months of on-time customer order fulfillment despite staffing level of less than 70%.

Reduced serious customer complaints 46% in 12 months by directing production training and gaining staff commitment to understanding and use of standard operating procedures (SOP).

Saved $200,000 annually by eliminating vendor need and developing entire in-house manufacturing process for Submarine Torpedo Tubes.

Decreased safety incidents 15% and lowered Worker’s Compensation costs $50,000 by designing and implementing a ‘Safety Smart’ program in three facilities.

Generated three record-breaking production months with 5% improvement for each one by developing metrics and training workforce to achieve established goals.

Built strong relationships with key stakeholders and presented strategies that addressed areas of increased productivity.

Utilized professional opinion in analyzing issues and resolving conflicts when dealing with numerous variables where standard resolutions were not appropriate.

Employment History

Smithfield Pet, Smithfield, VA (2016 – Present)

Operations Manager

Manage three departments simultaneously Production, Shipping & Receiving, and Sanitation and meet challenging deadlines and objectives by accomplishing key plans, directing project scope, creating project schedules, aligning resources and maintaining status reporting.

Develop blend sheets used to run production; review for errors and make analytical corrections.

Collaborate with Safety Manager to advance risk strategies, safety procedures and mitigate hazards; apply corrective actions as needed.

Handle Production Planning department during Manager’s absence ensuring procedures are followed.

Brown & Root, Richmond, VA (2015 – 2016)

Operations Manager

Optimized production and operations for the largest contractor servicing DuPont Protection Technologies.

Generated Top 3 record production months for the customer Tyvek and improved overall quality performance 50% from 2015 year-end numbers.

Directed activities for staff of eight supervisors and up to 130 hourly personnel; delivered strategic planning and leadership administration for two of the major businesses onsite.

Randstad USA, VA and NC Region (2012 – 2015)

Workforce Consultant & Process Manager

Ensured ongoing success to improve efficiency and implement new changes by spotting and correcting process gaps within each client site.

Advanced continuous improvement of workforce optimization strategies.

Gained a high-level of team performance by hiring, scheduling, training, motivating, managing staff and providing clear, concise directions.

Facilitated quarterly business review presentations to upper management at each site.

Ronald J. Hickman Page Two

Employment History (continued)

Biomass Energy, LLC, Bumpass, VA (2010 – 2012)

Fiber Procurement Manager

Defined cohesive strategies for wood sourcing and chip mill operations; managed six hourly personnel and a Fiber Sourcing Specialist and ensured priorities were in conjunction with company goals.

Administered procurement, fiber costs, quality, and volumes needed to support production demands incorporating seasonal volatility and production mix.

Handled dual role of Site Plant Engineer and Safety Manager.

SunTrust Bank, Mortgage Department, Richmond, VA (2010)

Project Manager, Time & Motion Studies

Eliminated three wasted days each week by streamlining key processes and improving procedures for the Knoxville, TN region.

Designed, developed, and enforced back office productivity standards for mortgage processing in the Daytona, FL region.

Philip Morris USA, Richmond, VA (1997 – 2009)

Supply Chain Specialist (2004 – 2009)

Held a successful career of promotions with this organization culminating with the responsibility for coordinating all production activities for two manufacturing centers.

Led cross-functional teams encompassing marketing and export to develop key schedules and empowered internal customers to achieve their production goals.

Former Positions include:

Senior Business Analyst

Production Supervisor

Prior Employment History

Best Products Company Inc., Richmond, Virginia

Corporate Industrial Engineer

Crestar Bank, Richmond, Virginia

Senior Productivity Analyst

Newport News Shipbuilding, Newport News, Virginia

Industrial Engineer

Education

Old Dominion University, Norfolk, Virginia

Master of Business Administration Degree

Alfred University, Alfred, New York

Bachelor of Science, Industrial Engineering Degree

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