Ana M. Pacheco

**** ***** *** **. *******, Texas 78641 * ac6dc7@r.postjobfree.com * Mobile: 512-***-****

CORE STRENGTHS

Highly organized, diligent and responsible, able to create and execute complex projects and programs to meet organizational needs.

Strong abilities in problem and conflict resolution.

Strong communication skills proven to develop profitable business relationships, strengthen corporate identity, and maintain positive internal/external image.

Strong relationship-building with inter-departmental teams to facilitate quick turnaround on product delivery.

Ability to negotiate with clients and internal departments to identify a win-win situation to maintain and enhance profits.

An enthusiastic and thorough trainer and team member, able to convey information with clarity, patience, and the terminology appropriate to specific audiences.

Ability to identify new sales opportunities and assist the sales team converting opportunities into actual orders

PROFESSIONAL ACHIEVEMENTS

Strategically worked as a liaison between Sales and Global Planning, Trade Compliance, and Finance and Global Logistics to ensure product fulfillment, product and trade due diligence, on-time delivery, assisting in conversion of bookings into billings.

Recognized by the Sales Organization and the Operations team for successfully managing backlog orders, to optimize on-time delivery meeting sales quotas quarter after quarter.

Collaborated in managing large sales opportunities >$100,000 to successfully convert them into actual sales orders.

Played a leadership role by implementing action plans with team members as defined by upper management, which helped increase process quality and profitability.

Troubleshot and resolved all escalated issues from branches and direct customers proactively communicating the status of the issues to all stakeholders.

Developed process improvements for ISO group by identifying, tracking and resolving repetitive process issues, resulting in productivity gains.

Trained and mentored the International Sales Operations division, to include Asia & Emerging Markets operations staff working abroad using Web-based training tools.

Ensured excellent performance of customer service by working and leading with teams to ensure efficiency and quality service.

Professional Experience

From 1995 – 2018

National Instruments Corp – Austin, Texas

Business Support & Solutions – EMEIA Region (2015 – 2018)

International Sales Coordinator – Asia/ROW (2007 – 2015)

Latin America/Canada Customer Service Manager (2004-2005)

International Sales Operations Supervisor (1999-2004)

International Sales Coordinator – Latin America (1995 -1999)

From 2005- 2007

Omnilife, Inc – Austin, Texas

Customer Service Manager

Education and Business Development Skills

Texas State University – BAAS in Occupational Education with a minor in Business Management

Texas State University – Master in Legal Studies Political Science Dept. anticipated completion by Spring 2019

Texas State University – Paralegal Certification

Global Business Professional Certification by NASBITE. Host Institution Cleveland State University, Nance College of Business Administration

Certificates received: Interaction Management – Development Dimensions International, Project Management Fundamentals, and Supervisory Development Series.

Microsoft Office: Word, Excel, Power Point, Visio, as well as Oracle R12, Salesforce, Lotus Notes, Outlook & Quickbooks

Language skills: Speak, read, write, interpret and translate Spanish and English, conversational proficiency in Brazilian Portuguese

Awards: Latin America Excellence Life-Time Achievement Award. Five Years Dedicated Service Award, as well as a Ten Year Dedicated Service Award. Best Customer Service Award for all of Latin America, US and Canada.

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