Lisa Wilbur

*** **** *** **

Louisville, KY *****

ac6dbx@r.postjobfree.com

502-***-****

Summary of Qualifications

Detail oriented Customer Service Agent with over 20 years management experience with hospitality and customer service departments. I have worked in the customer service department at LG&E for 6 years. I am multi lingual and try to use my language skills to enhance the customer’s experience. I also have a government issued card to work for military.

Specialized Skills

Spanish, Portuguese and Dutch Language skills

Excel and Word proficient

6 + years CCS, SAP2, SAP6, Toe

Work well with other departments such as Billing Integrity, Revenue Protection, Training department, Customer Commitment, Energy Efficiency and Field Services.

Excellent communication skills and working with multi-phone lines.

Strong problem solving and multitasking skills

Education

Jefferson Community School

Associates Degree in Business Administration

Work Experience

Humana Government Business 10-6-2017 - present

Billing and Enrollment Specialist is my job title. My job is enrolling military sponsors and their families into their Tricare health insurance benefits. Answering all inquiries for enrollment and billing disputes and assigning new doctors to our military families when they relocate. Help enroll and take payments for our retirees.

LG&E 01/09/201*-*-*-****

Work in the downtown walk-in center business office as a Customer Service Representative. Assist customers with all their inquiries regarding their electric bill. I help with closing cashier department at night by assisting with the balancing of the cashiers. Cash controller duties, Liaisons between departments, I travel to other offices as needed to assist. Started the pilot program of lobby greeter. Schedule all catering for cashier and Customer service departments. Track schedules and overtime hours. Promote energy efficiency programs and work with management to put weekly posters up to support energy programs in lobby.

Hamister Hospitality Louisville, KY 03/01/2007-02/01/2009

General Manager for Sleep Inn and Suites Hotel-Recruit and train staff of 25-30 Accounting, Payroll, Budgeting, and Inventory, Sales both Group Sales and Corporate Sales for Choice hotels.

Musselman Hotels Louisville, KY 07/01/2004-03/01/2007

General Manager for Comfort Inn Hotel -Manage and train 25-30 employees Marketing and Budgeting plans, Accounting A/P and A/R, payroll inside and outside sales.

Volunteer

Walnut St Christian Social Ministry 06/01/2009–06/15/2012

Work in office qualifying clients, receptionist, filing, clothing closet and assisting local community with financial needs, dare to care food and clothing. Help organizing local community events such as the backpack party for local children and the food basket deliveries at Thanksgiving and Christmas.

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