Technical Support Microsoft Office

Debashree Sahu

Richmond, Texas ***** *********@*****.*** C: 832-***-****

www.linkedin.com/in/debashree-sahu-maity-9686095

Legal Status: Green Card

OBJECTIVE: Seeking to reenter the workforce after relocation to the US and then raising my children until school age. Pursuing an opportunity that will utilize my 3+ years Staffing/Talent Acquisition and Human Resources and customer support experience and education while making an immediate contribution to my employer. Open to corporate, employment agency or consulting organization opportunities.

EXPERIENCE

Human Resources / Talent Acquistion

UXl Technologies, Bangalore, India 2007-2009

Recruitment

Sourced Profiles for all USA requirements

Conducted initial phoneinterview to screen candidate

Coordinated client Interviews

Assisted with various HR procedures including on- boarding and hire orientation

Created new employee record

Assisted with performance management, progressive discipline and retention initiatives

Assisted with off-boarding, coordinated with Payroll and Department Manager

Product Technical Support

Client: Dell Computers (through Wipro Spectramind), Pune, India 2004 to 2005

Environment: Computer Hardware computer case, monitor, keyboard, and mouse. It also includes all the parts inside the computer case, such as the hard disk drive, motherboard, video card, and many others.

The project gave Technical Support for the hardware related issues for the Dell customers. The case was logged with inbound calls.

Created case/tickets for inbound calls.

Troubleshot technical problems.

Completed extensive training on computer hardware

Technical Support

Client:XOSoft, US(through Gold Stone Technologies),Hyderabad, India 2003 to 2004

Environment: Exchange server, Windows NT/2k/3k

The project supported WAN sync Exchange server and Data Rewinder. These products were used to recover data, which could be lost due to a power failure.

Own Contribution:

Handling inbound technical calls,

Creating tickets and escalating the issues to the senior technical members.

COMPUTER SKILLS

Microsoft Office (Word, Excel, PowerPoint, Outlook), Windows NT/2K/3K, Dell, MS Exchange Server,SQL

EDUCATION:

All India Management Association (AIMA), Bangalore, India July 2008

Post Graduate Diploma in Management Concentration: Human Recourses

Gogte College of Commerce, Belgaum, India July 2000

Bachelor Degree in Commerce

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