Customer Service Social Media
Resume:
Dominique Jenkins
*******************@*****.***
Objective
My experience in Visual Merchandising and Freelance Coordinating within many platforms puts me in a unique position to understand the fundamentals and vision of different job platforms. My goal is to succeed in a customer service or management position.
Experience
Aritzia
Century City Beverly Hills,CA-Inventory Associate / Merchandiser
December 2017- April 2018
●Seasonal Merchandiser promoted to full time
●Stock inventory
Nanny-personal assistant
January 2016-July2016
●Daily task assistant
●Scheduling
●cleaning,housekeeping
●emailing, production assistant
TOTOKAEO, Seattle WA- Visual Intern/Assistant March 2016-May 2016
●Visual Direction Intern
●Assistant, multiple departments
●Visual Merchandising
Rachel’s Ginger Beer, Seattle, Washington – Bartender/ Server April 2016 to Januaury 2017
■Customer Service
■Maintain productive relationships with guests and enhance clientele to generate repeat business.
■Responsible for up-selling premium mixed drinks, wine, and food to generate business and cash flow.
■Create a positive work environment for both front-of-house and back-of-house.
Skoah, Seattle, Washington – Store Manager November 2015 to May 2016
■Responsible for managing, training, and scheduling for all employees.
■Composed and implemented clientele guide and standards handbook for all employees.
■Built extensive relationships with new and existing clients.
■Oversaw and managed all customer service issues.
■Assisted in developing promotional events through social media and marketing platforms.
■Conducted product knowledge seminars to ensure all products was represented and sold properly.
Fred WildLife Refuge,Seattle Washington /Inhouse Event Coordinator May 2014 to October 2014
■Created and calculated budgets for curated art shows, fashion events, and fundraisers.
■Established creative ways to market, promote, and publicise all events.
■Designed promotional and public outreach materials specific to each event.
■Organized facilities and managed all event interiors, catering, and guest lists.
Freelance Stylist Assistant November 2013 to Current
■Responsible for sourcing fashion, art, and props for editorial photo shoots and film.
■Assist Art Director to prepare products, props, and textiles in accordance with company style guides and industry trends.
■Follow outlined styling standards and identify areas for improvement to be incorporated into present and future style guides.
■Organize and arrange messengers to pick up and deliver props, equipment, and samples.
■Extensive knowledge in trend-forecasting, current trends, color stories, and designer fashion labels.
Dr. Martin, Seattle, Washington – Sales Associate / Visual Merchandiser November 2011 to December 2012
■Ensured customer service satisfaction and sales goals met.
■Responsible for point-of-sale and product knowledge training.
■Maintained professional relationships with all third-party vendors to ensure product assortment remained in line with company standards.
■Attended product knowledge training and corporate meetings.
■Promoted within the store to manage Visual Merchandising.
■Photographed clients and products for website and social media platforms.
Celebrity Infinity Cruise- Passport check in representative March 2009 to May 2009
Customer service representative
Celebrity Infinity Cruise
Host, Hospitality
Macy’s, Federal Way, Washington – Sales Associate May 2008 to February 2009
■Sales associate specializing in accessories and watches.
■Exceeded sales goals with proven track record.
■Responsible for opening, managing, selling the Macy’s brand credit card.
■Established and maintained professional relationships with new and existing vendors.
■Created and managed a loyal clientele foundation to promote in store events and product.
■social media associate
Gap, Decatur, Alabama – Kid’s Sales Associate/Visual Merchandising May 2005 to May 2007
■Created a fun and positive environment for children and families to shop.
■Responsible for all floor sets, visuals, and in-store advertising campaigns.
■Set standards for fellow colleagues to initiate and maintain visual aesthetics.
■Ensured all customer service needs and sales goals were met and/or exceeded.
■Worked closely with back of house team and loss prevention to track and report all inventory discrepancies.
Education
The Art Institute of Seattle, Seattle, Washington July 2008 to May 2010
I enrolled at the Art Institute of Seattle with an eager creative vision to learn the fundamentals and business of fashion marketing. My studies enabled me to find an outlet for my keen eye for fashion and art.
Skills
I am proficient in Microsoft Word, Excel, Photoshop, and Adobe Creative Suite. I have a keen eye for detail, style, and trend forecasting. I am self-sufficient and a hard worker and love to create a positive and professional work environment.
References available upon request.
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