Manager Customer Service

Beth Dahlhammer

East Berlin, PA ***** 717-***-**** **************@*****.***

Office Manager

A highly-qualified and dedicated office management professional with demonstrated expertise running and meeting deadlines while concurrently troubleshooting issues that arise, with little to no guidance. Adept at supervising and motivating staff members and organizing work in a timely and professional manner. Recognized as a clear and intelligent communicator and for being able to handle stressful situations with tact and professionalism while maintaining a calm, pleasant personality. Dependable, reliable, and always willing to help others. Experienced in the dental, vision, and ancillary insurance fields. Continually keeps the focus on providing superior levels of customer service.

CORE COMPETENCIES

Administrative Functions Office Management Customer Service Integrity Strong Work Ethic Dedicated Self-motivated Attention to Detail Positivity Microsoft Office Suite QuickBooks Supervising/Training Employees Communication

PROFESSIONAL EXPERIENCE

TRANSITION (OFFICE MANAGER) Path Administrators, Harrisburg, PA (11/2017 – 01/2018)

Oversaw the transition from ACA Inc. after the dissolution to Path Administrators; directed all aspects of company information and records being transferred between the companies.

Organized/transferred paper and electronic records while adhering to HIPPA guidelines; professionally addressed all questions and issues from internal and external customers.

Key Achievement

Seen as a trusted member of the transition team; ensured each aspect was handled as seamlessly as possible.

OFFICE MANAGER ACA, Inc., Harrisburg, PA (06/2011 – 11/2017)

Interviewed/hired employees; trained and motivated a staff of five tasked with the adjudication of dental, vision, and supplemental medical claims, and with contacting members/providers to obtain any additional information when needed.

Composed and updated correspondence with members and providers related to information gathering, communication, and appealing decisions.

Charged with researching outstanding checks and documenting information for submission to the Pennsylvania Treasury, yearly.

Reviewed claims and check payments with auditors each fiscal year.

Proofread letters/documents including announcements or plan changes/improvements for distribution to members and providers, for the website, and for board meetings.

Key Achievement

Oversaw the design and upkeep of a manual for each job within the company.

VISION CLAIMS MANAGER ACA, Inc., Harrisburg, PA (07/2000 – 06/2011)

Assisted the Dental department with phone calls and claims achieving a high degree of accuracy; managed/screened all phone calls and vision claims submitted, with a very low error rate.

Educated members on eligibility rules and the plan/benefits; conformed to all HIPPA requirements.

Completed routine and ad-hoc office administration/management duties.

Key Achievements

Informed new and existing members about plan benefits/coverage, resulting in an increase of ~6% in submitted claims.

Identified fraudulent activity being committed by a dentist who was submitting false claims; identified the claims and procedures that were being used in this activity; in conjunction with the Administrator and Board of Trustees, developed a plan to strengthen the frequency rules of the Fund plan, resulted in a savings of $70K+ in the first year alone.

EDUCATION

Coursework, Dental Radiology Harrisburg Area Community College, Harrisburg, PA

COMMUNITY INVOLVEMENT

Big Brothers/Big Sisters, York, PA. Served as a role model/mentor for an elementary-aged girl for six years.

HOKAFI, Franklintown, PA. Volunteered in the dog care and adoption area for seven years.

ASPECT Foundation, Harrisburg, PA. Hosted an exchange student from France for an academic year.

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