Customer Service Manager
Resume:
PRASANNA KUMAR DHARMALINGAM.
**************@*****.***
CAREER OBJECTIVE
To be a successful and contented individual, committed to achieving my highest professional potential and contributing to the success of any employer I work for.
WORK EXPERIENCE
Deli France French Restaurants (Private) Limited - Quality controller, main baker Colombo, Sri Lanka. December 1999 to September 2004
Responsibilities assigned:
•Achieved sales target during the whole year.
•Handling total bakery operation & Quality Controlling all F&B products.
•Promoting Confectionary products & beverages.
•Storeroom handling and inventory management.
•Handling total restaurant operations.
•Customer service, Customer care.
M.H. Alshaya LLC
Starbucks Coffee - Barista, lead barista, in-store learning coach, shift supervisor.
United Arab Emirates
August 2006 - July 2010
Responsibilities assigned:
•To provide an up lifting experience and very good environment enriches people’s daily life’s.
•Good knowledge in connecting, discovering and responding the entire customer’s needs all the time.
•As a barista coffee bar attending and preparing all kind of beverages up to standers given any.
•Experienced working as a maintaining specialist in Starbucks store level.
•Good knowledge in all range confectionery products beverages & coffees in Starbucks.
•Managing staff which required teamwork, communication division of labor, motivation, coaching, counseling & Training.
●Daily sales report, food management, cash safe handling, auditing randomly & daily all store all the staff.
International Brand Ceylon Coffee Bean & Tea Leafs - Manager on duty, management trainee
Colombo, Sri Lanka.
June 2011 to March 2013
Responsibilities assigned:
●Maintaining quality standard products all the time.
●Recognized as an in-store learning coach.
●Motivating all the staff to maintain quality standard product & quality service all the time.
●Recognized as coffee & tea master.
●Shift handling, cash management, coast controlling, managing staff, daily reports.
•Conducting training programs, managing staff which required teamwork, communication division of labor, motivation, coaching, counseling.
●Coffee & tea seminars in-store level to customers.
HVA Foods PLC
HVA Lanka Exports (PVT ) LTD
Heladiv tea club (HTC) tea salon, dessert bar & boutique, Lead Barista (Shift Supervisor)
Colombo Sri Lanka.
2013 June to 2015 January
Responsibilities assigned:
●Handling café operations day to day Shift basis.
●Conducting staff training programs.
●Coordinating & maintaining QSR standard operation procedure.
●Coffee bar trainings.
●Teaching staff how to maintain a good customer service, PR skills to up lift our sales.
●Working & teaching staff about the point of sales micros system.
●Working as a barman shift basis.
●Passionate working as an all-rounder.
Creo Equestrian horse riding school
(coffee maker) Sultanate of Oman.
13th June 2015 - 7th Feb 2016.
Responsibilities assigned:
●Handling horse riding school administration department.
●Handling coffee shop Operations.
●Coordinating with customers horse riding schedules and training programs.
●Coordinating with coaches and horse rider's.
●Giving all the customer's our best service and experience.
●Creating a third place to all our customers.
●Created food and beverage menu, preperaid and presented to the coffee shop operation.
Bubble Me (PVT) LTD
Bubble Me Bubble Tea (Team Leader)
Colombo, Sri Lanka.
27th Sep 2016 - 28th Feb 2017
●Coaching and handling all team member's training program's.
●Creating new beverages according to the standards and to the seasons.
●Responsible for maintaining our products standards and service's, friendly environment with in all customers and staff.
●Quality controling all product's before it gose to our customers.
●Handlimg all the customer complains and staff issue's.
Euro Asia Corporation (PVT) LTD
(Senior tea brewer) Colombo Sri Lanka,
20th March 2017 - 30th Aug 2017.
●Handling all the cafe operations.
●Handling the staff.
●Created new food's and beverages according to the seasons.
●Quality controlling all are prouds.
●Responsible for standard product's and services maintain consistently.
●Creating a friendly environment to all our customers and staff.
TRAINING's
•3.5 years experience in U.A.E as a barista, lead barista, in-store learning coach (training manager), customer service in star bucks coffee.
• 5 years experience in Sri Lanka, the filled of full bakery operations, food beverages quality controller, customer service and sales & marketing.
•Good understanding of techno- sales activities, client management, customer service, hospitality & retailing.
•Successfully completed modules of barista training program certification - 2006 December.
•Successfully completed modules or shift supervisor training program certification.
•Good communicating skill, computer literacy & supervisory skills.
•Successfully completed pastry bakery, desserts studies, practical assignments & examination.
•Worked as a shift supervisor, manager, quality controller, customer service & training manager.
•Satisfactorily completed all required learning & components for in sore learning coach training program - November 2008.
•Successfully completed basic food hygiene training - 2007 July in U.A.E.
•Started working in coffee bean & tea leafs Colombo 07. As a management trainee. Left as manager on duty.
ACADEMIC QUALIFICATIONS
●PRACTICAL ASSIGNMENT & FINAL EXAMINATION (PASTRY BAKERY & DESSERTS) - 2003 Swiss Lanka Hotel school of Sri Lanka.
●SUCCESSFULLY COMPLETED THE MODULES AND BARISTA CERTIFICATION.
●(BARISTA TRAINING PROGRAM) - 2006 Conducted by Starbucks Coffee – U.A.E.
●SATISFACTORILY COMPLETED ALL REQUIRED LEARNING & COMPONENTS for In Store Learning coach Training Program and certified as an IN STORE LEARNING COACH- November 2008.
●SATISFACTORILY COMPLETED ALL REQUIRED LEARNING & MODULES for lead barista training program and certified as a lead barista (SHIT MANAGER.)- December 2008.
●SUCCESSFULLY COMPLETED BASIC FOOD HYGIENE TRAINING - July 2004 in U.A.E.
●GENERAL CETIFICATE OF EDUCATION - 1999
Ordinary Level Examination - Sri Lanka. (Royal College, Colombo 07.)
●Religion Buddhist - D
●Sinhalese Language - C
●English Language - D
●Science One - C
●Science Two - C
●Mathematics One - C
●Mathematics Two - S
●Commerce + Accounts - S
●History & Social Studies - C
PERSONAL PROFILE
Name in full : Prasanna kumar Dharmalingam
Contact no : 078*******, 071*******
Passport no : N 1216274
Resident address :167, Muhandiram road Colombo 03 Sri Lanka.
Nationality. : Sri Lankan
Date of birth : 07th Oct 1983
Marital Status : Single
Language Known : English, Tamil & Sinhala
I do hereby declare that the details given above are true and correct to the best of my knowledge.
Date : Prasanna Kumar.
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