Supervisor, manager, hospitality

Merissa L. Parry

***** * ******* ***, ********, AZ 85392

623-***-**** ■ *************@*****.***

QUALIFICATIONS

Dedicated hospitality professional with experience in both restaurant and hotel industries. Along with a hospitality associate’s degree taught in a AAA rated Four Diamond Hotel with clinical exposure in front desk, housekeeping, banquet, bar, restaurant, sales, purchasing, and revenue. JOB EXPERIENCE

La Quinta Inn & Suites, Peoria, AZ 02/18 – Present Guest Experience Maker

Zipps Sports Grill, Tempe, AZ 09/17 – 01/18

Restaurant Manager

Trained and supervised staff, responded to customer complaints, controlled operational costs, reported daily numbers, implemented policies, performed all closing duties Fairfield Inn & Suites, Coralville, IA 05/17 – 08/17 Operations Manager

Scheduling, employee concerns, guest problems, communications with GM, inventory & purchasing, cost control, managing rates, other tasks assigned by general manager

Responsible for hiring and training of all hotel opening staff La Quinta Inn & Suites, Cedar Rapids, IA 03/16 – 05/17 Front Desk Supervisor

Accounts receivable, inventory, ordering, guest communication

All other property operations assisting the general manager

Assisted in a complete 2.8 million dollar hotel renovation/flag change from Baymont brand The Hotel at Kirkwood Center, Cedar Rapids, IA 05/15 – 01/17 Guest Service Representative

World class hospitality training of students in the Kirkwood hospitality programs

Ordering, receiving, and inventory for front office

Negotiated rates, revenue management, group contracts, survey responses Baymont Inn & Suites, Cedar Rapids, IA 06/14 – 07/15 Front Desk Supervisor

Quiznos, Cedar Rapids, IA 04/13 – 05/15

Restaurant Associate

EDUCATION

Associate’s Degree in Hotel Management, from Kirkwood Community College National Career Readiness Certification – Gold

ServSafe Management Certification

DoubleTree by Hilton, Cedar Rapids, IA 05/16 – 08/16 Summer Internship

Front Office, Revenue Management, Sales & Catering, Food & Beverage, Purchasing & Receiving, Banquets, Housekeeping, Finance, Security, and Engineering. ADDITONAL SKILLS

Proficient on all Microsoft Office programs

Type at 65 words per minute

Property Management Systems: Wyndham’s Softhotel, Maestro, Hilton’s OnQ, Opera, Marriott’s Fosse, and NiteVision

Point of Sale System: Aloha & Micros

Sales System: Delphi

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