Manager Sales

G. RADJECHE COUMAR

Door No *, BS Apartments,

**/**, ******* ******, ***********

Chennai - 600 024

Mobile: +91-894**-*****;

********@*****.***

Career Objective:

To be par at Excellence in hospitality industry through the experiences I have gained in service industry and to be beneficial to organization so that I progress in my career.

Educational Qualification:

1995–96 – Distinctively passed in Hotel Management Craft Course, specialized in Front Office & House Keeping from Pondicherry Institute of Hospitality Crafts, Pondicherry, India

1991 – 94 B.Sc (Maths) from Tagore Arts College, Pondicherry, India

1989 – 91 Higher Secondary School Certificate (10 +2 ) from J.G.B.H.S.S, Pondicherry, India.

Professional Synopsis

Over 21 years of widespread experience in Hospitality Industry in which the latest nine years have been as Unit Head for various Hotel in Middle East & India.

Unit Head / General Manager for various Hotels for 9 years and Head of Front Office for 7 years.

Formulating the annual work plans and budgets for the hotel.

In depth knowledge of Hotel Operations, Administration, Guest Services, Sales & Marketing, Housekeeping, F&B, HR and Security.

Wide knowledge in maintaining the inventory level of the Hotel in line with Optimising Room Revenue.

Have an excellent operational knowledge in Food and Beverage in terms of Menu Planning, Costing and Budgeting.

Responsible for managing the Hotel Executive team and overall hotel targets to deliver an excellent Guest and Member experience

Have a proven track record of ensuring Shareholders interest.

Have been accountable and successful for Unit’s profitability

Provide effective leadership to hotel team members in all aspects of business planning.

Comply with and exceed Hotel’s Brand Service Standards

Ensure costs are controlled and revenue opportunities are effectively sourced.

Develop the Hotel Executive team to ensure career progression and effective succession planning within regular briefings and communication meetings with the HOD team

Respond to audits to ensure continual improvement is achieved

Experiences as

Hotel Manager

Jan 2015 – till date

Chennai Unit of Roots Corporation Limited

Roots Corporation Limited, A TATA Enterprise,

Wholly Owned Subsidiary of Taj Hotels A Premium Five Star Deluxe and Five Star

Chain of Hotels In India

Fully responsible for all aspects of all departments.

Have been instrumental in enhancing the revenue and percentage of occupancy.

Room Revenue has been increased from an average of 32.5 lakhs to 48 lakhs a month (45% increase)

Average MTD occupancy percentage has been increased from 64% to 87%; ARR from Rs. 2100 to Rs. 2300.

Trip advisor rating has been improved from 2.5 to 3.5; Holiday IQ ratings from 3,5 to 5.2

Formulating the annual work plans and budgets for the hotel.

Guide the Sales & Marketing team to acquire and retain business from various segments.

Guide and train the Head of Departments to ensure smooth operations of the hotel.

Support and work with all Head of Departments in all aspects of running this hotel.

Ensure the premises are in operative condition as per category of the unit to receive & serve the guests.

Conduct regular operations team meeting with the entire HOD daily / weekly to discuss routine operational matters, sales targets, GSTS feedback / RSTS feedbacks and action taken for service recovery, and also any staff issues.

Ensure SOP implementation in all departments and check the same during routine operational checks. Consult, COO’s guidance wherever required.

Monitor the purchase / indent / requisitions of each department, the accounts receivable (collection from debtors) and the accounts payable (payable to the vendors / suppliers etc).

Randomly inspecting the stores (F & B / Kitchen) to check the stock in hand (quality, par stock levels, expiry etc) with the F & B Manager & Chef.

Dealing with Suppliers / Vendors for quality products involving Purchase Manager and providing performance assessment of vendors every quarter to HO Purchase.

Inspecting all departments for SOP implementation.

Inspecting all departments with their respective Manager's for cleanliness, ambience, service readiness, staff grooming & hospitality culture.

Monitor the co-ordination between all departments for smooth & efficient operations.

Assessing and reviewing customer satisfaction and service recovery process.

Meet all dept. heads to review & train the staff to upkeep the human capital.

Identifying staff learning needs and assisting with development

Providing timely and constructive feedback to all direct reports as and when required either formally or informally.

Conduct weekly / Daily meeting with marketing people for enquiry & follow up & conversion to grow up the business.

Monitor and maintain operation & overhead cost in order to maintain maximum revenue to the organisation.

Be on available on call 24 hours a day to resolve any urgent problems on emergencies.

Opearations Manager

September 2012 – November 2013

Imperial Suites Hotel, Dubai, United Arab Emirates

Dubai’s First All Suites Five Star Facilities Hotel

150 Rooms, 2 Restaurants, 1 Bar, 3 Conf. Halls

Joined as a Sales Manager and have been promoted as Operations Manager

Used to conduct daily meetings; providing solutions to the departmental heads requirements & Challenges

Responsible for the day to day Management of Hotel and its staffs.

In spite of a busy schedule of Operations Manager Role, used to go for Sales Calls in order to keep in touch with key clients.

Made and executed the budget successfully.

Used to conduct Credit Meeting, GOP Meeting, Budget / Forecast Meeting to ensure the unit is run in a professional way so as to reach the set goals.

Responsible for maximizing revenues and flow through to GOP to meet or exceed budgeted revenue.

Made the property as a profit making one preventing it from the previous loss

Make sales calls as outlined by the Sales Management Teams and/or the Regional Operations Director.

Identifies and seeks out potential business in local market. Maintains relationships with local companies and key people to increase visibility within the local market.

Sales Manager to General Manager

October 2011 – August 2012

Ewa Suites Hotel Ajman, United Arab Emirates

A Deluxe Hotel Apartment. (Deluxe is five stars grading for Hotel Apartment in UAE)

Formerly known as Coral Suites Hotel Ajman

Managed by HMH An Internationally acclaimed hospitality Company

Joined as a Sales Manager and have been promoted as Operations Manager

Used to conduct daily meetings; providing solutions to the departmental heads requirements & Challenges

Responsible for the day to day Management of Hotel and its staffs.

Make sales calls as outlined by the Sales Management Teams and/or the Regional Sales Director.

Identifies and seeks out potential business in local market. Maintains relationships with local companies and key people to increase visibility within the local market.

Coordinates and implements sales and marketing activities of the property

Resident Manager to Asst. Operations Manager.

September 2008 – August 2011

Royal Palace Hotel Apartments, Dubai & Ajman, UAE.

A Deluxe Hotel Apartment. (Deluxe is five star grading for Hotel Apartment in UAE)

Hospitality Unit of Royal Group LLC (UAE’s 2nd Largest Furniture Company)

Joined as a Resident Manager to Manager a Hotel Apartment.

Promoted as Assistant Operations Manager to Manager three apartments viz one at Dubai and Two at Ajman.

Assists The General Manager in Operation and Administration.

Interacts and Liaisons with Dubai / Ajman Municipality, Dubai Tourism and Commerce Marketing (DTCM), Dubai / Ajman Police, Dubai / Ajman Civil Defense

Used to conduct Interviews, Recruit and Train the staffs according to the Company Policy and also implementing the Guests Service Standards.

Often conducts Staff meeting in all three properties to follow Guest Services, Management Policy, System and Procedures

Conducts Credit Meeting with the Chief Accountant along with Unit In charge to follow up Receivables.

Prepared budget for all three units for the financial year 2011-12

Asst. Manager – Accommodation

March 2007 – September 2008

Hotel Ambassador Pallava, Chennai

117 Rooms, Business Class, 5 Star Deluxe Hotel.

FRONT OFFICE MANAGER

Aug’2002 – February’07

Vestin Park, Chennai – 8.

70 Rooms, Business Class 4 Star Down Town Hotel

ASST. FRONT OFFICE MANAGER

April’2001 – July’02

Marg Hospitality Services, Cochin, Kerala.

LOBBY MANAGER

Nov’1999 – Mar’01

Hotel CAG Pride, 4 Star Deluxe Hotel in Coimbatore, Tamil Nadu.

FRONT OFFICE SUPERVISOR

Mar’1997 – Oct’99

Hotel Velan Greenfields, 4 Star Deluxe Hotel in Tirupur, Tamil Nadu

TRAINEE – FRONT OFFICE & HOUSE KEEPING

April 1996 - Feb’ 97

Dolphin Hotels Ltd., Vizag, Andhra Pradesh

Personal Information:

Date of Birth: 16th July 1974

Sex: Male

Marital Status: Married

Kids: Yes; Two

Nationality: Indian

Passport No: R 7300099

Issue Date: 02/01/2018

Expiry Date: 01/01/2028

Driving License:

UAE Light Vehicle valid till 2020

Indian Light Motor Vehicle License valid till 2022

Religion: Hindu

Permanent Address:

S/o Mr. S. Govindarajalou,

31/1 East Car Street, Villianur,

Pondicherry,

India – 605 110.

Ph: 009*-***-*** 7099.

Languages Known :

English, Tamil, Malayalam, Telugu

Computer Proficiency

General:

MS Outlook, MS-Office, and Internet Explorer.

Hotel Softwares:

Fortune by Intellect Data Systems, Bangalore,

H M S by Computer Cartel, Chennai, India.

WIN HMS by MMIT, Chennai, India;

Wish Net by Prologic First

Expected CTC:

As per Industry Standard and Company Policy.

Reference:

Mr. Gowri Shankar,

General Manager

Hotel Deccan Plaza, Royapettah,Chennai

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