Customer Service Executive Assistant

Darlene Ortiz

**** ****** *****, *********, ** **741

(321) 682- 0735 *** ***********@*******.***

OBJECTIVE: As I enter into a new phase of my life – retirement, I still want to be a part of the working force on a part-time basis. I know I have a lot to contribute to society and to any company that wishes to have an experienced, dedicated, team-oriented person, like myself.

EXPERIENCE

Concord Management 11/2003 – 12/2017

Position: Leasing Professional

Responsibilities included general office procedures; build rapport with future and current residents to ensure desired occupancy and retention levels; ensure to provide and address residents’ customer service needs through clear and caring communication; worked independently with a sense of urgency and solutions oriented; able to work with minimal supervision; kept informed of industry leading technology and handled community demands and needs.

TicketMaster 2/2000 – 6/2003

Position: Administrative Assistant

Responsibilities included general office procedures; assisted Executive Assistant to Regional V.P. of sales; provided support when arranging regional meetings, travel, meals, and any other services needed to ensure visitor satisfaction; supervised front office receptionist and maintained clean, organized and professional atmosphere; provided back up to other departments such as accounting, call center of ticket sales; IT; maintain a positive working environment that promotes World Class Service and gains customer satisfaction.

Stromberg Enterprise 12/1999 – 2/2000

Position: Marketing Assistant

Worked with Marketing Manager in creating strategies to sell the Stromberg products which provided today's time, attendance, and labor reporting solutions; assisted in preparing for conventions by arranging travel and hotel for marketing team; ensuring that marketing materials such as flyers, furniture, props were ordered and arranged for timely delivery; assisted in everyday general procedures.

American Automobile Association (AAA) 12/1989 – 12/1999

Position: Member Relations

Worked closely with all departments in response to all AAA members questions, concerns and problem solving; communicated with hotels to ensure members had a positive experienced based on the rating of the TourBooks; responsible for handling all incoming calls and returning calls to members; conducted investigation of field issues as it pertained to the TourBooks; served as an advocate for AAA Members to promote a positive culture.

Education: Monroe High School, Rochester, NY

Skills: Bilingual, proficient in Excel, Microsoft Office, Publisher, strong customer service experience, sales, knowledgeable in LIHTC leasing procedures and policies, and Yardi.

References: Upon Request

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