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Human Resources Generalist

Location:
Westland, MI
Salary:
55,000 per year
Posted:
July 21, 2018

Contact this candidate

Resume:

Sandra Lowe

248-***-****

********@*****.***

SUMMARY OF QUALIFICATIONS

Innovative, results oriented Human Resources professional with a diverse portfolio of skills acquired through over 14 years of experience

Expertise in establishing practices and processes in employee relations, staffing, facilitating organizational change, diversity strategies, training, and performance management

Track record of success in leading individuals, teams and projects in a variety of traditional, matrix and global organizational structures, including municipal setting

Excellent communication and presentation skills

Hands-on experience in day-to-day management and administration of hire to retire human resources functions

PROFESSIONAL EXPERIENCE

Human Resources Analyst, Millennium Staffing

January 2017-Present

Promoted to the PeopleSoft Global Help Desk for Ford Motor Company

Responsibilities include:

Receiving and completing requests from the entire globe for organizational and employee table updates in PeopleSoft

Troubleshooting errors in tables and mismatches involving organizational and employee tables

Resolving issues on error reports for agency employees and interfaces with global employee ID system

Providing User Acceptance Testing for data fixes for employee and organizational tables

Supporting the global launch of Oracle cloud and participating in transition sessions, i.e. design input

Resolving questions and issues with PeopleSoft from international inquirers

Human Resources Associate, Millennium Software

May 2014-January 2017

Assigned to the Leaves and Terminations Team for Ford Motor Company North American Salaried Group.

Provide support and subject matter expertise for all paid and unpaid leaves

Track all paid and unpaid employee leaves of absence, including FMLA

Analyzed and answered inquiries and requests from employees and managers from Ford Motor Company North America salaried workforce regarding leaves and terminations

Act as customer service representative to provide excellent employee service for employees on leave

Enter transactions into People Soft and document case notes in Scopus case management system

Review timekeeping and employee records in an Oracle-based system

Trouble shoot and resolve issues with various leaves of absence

Collaborate with third party administrator, company medical personnel, supervisors, employees, payroll and HR representatives

Participate in team and group meetings, offering subject matter expertise

Research and prepare letters of verification of employment

Train colleagues on leaves and terminations policies and processes

Prepare employee correspondence regarding leaves and terminations

Human Resources Associate, City of Dearborn

March 2014 to May 2014

Track benefits payment deductions for all city employees. Prepare for open enrollment.

Human Resources Coordinator, Select Specialty Hospital

February 2012 to March 2014

Achievements include increasing favorable employee engagement metrics; cutting turnover rates by nearly 50%.

Provided strategic human resources direction and counsel to CEO and department heads in support of the diverse departments they lead. Key focus included professional credential maintenance

Provided human resources leadership to assist with health care Joint Commission surveys and communication

Prepared payroll using Kronos system

Managed recruiting using iCims system

Recruited, interviewed and selected employees to fill vacant positions using iCims applicant tracking system

Prepared and conducted employee orientations

Maintained records of insurance coverage, pension plan and personnel transactions such as hires, promotions, transfers and terminations

Wrote and executed disciplinary actions in accordance with policy

Responded to inquiries regarding employment and benefits

Maintained employee demographics for governmental reporting

Assisted the CEO in implementing and interpreting policies, labor contracts, procedures and analyses

Assisted in the implementation of training programs and maintaining training records

Assisted managers with employee evaluations

Managed administration of all legal compliance measures such as FMLA and ADA

Prepared and presented open enrollment materials and manage the open enrollment process

Prepared reports and correspondence using MS Office

Prepared bi-weekly payroll for over 150 employees using Kronos and Oracle systems

Maintained credential records for employees

As a member of the leadership team, responsible for promulgating the company culture and core values, measuring and improving employee engagement, measuring and improving employee turnover rates

Offered HR perspective and impact to other members of leadership team

Coached, counseled and advised other managers as needed

Made compensation adjustment recommendations and participated in labor market analyses

Conducted investigations according to guidelines

Led safety committee meetings

Assisted with Joint Commission surveys and communication

Health Benefit Specialist, Millennium Software

October 2011 to February 2012

On temporary assignment to Ford Motor Company, duties included working with several PPO carveout plans as well as Blue Cross Blue Shield.

Prepared purchasing and communications documents for health care vendors

Acted as business owner and subject matter expert for vendors

Consulted and communicated with stakeholders to update vendor information and plan implementations and changes

Temporary Human Resources Support Positions

June 2009 to October 2011

Provided human resources expertise to achieve SOX compliance, along with support for daily human resources activities and tasks

Populated electronic job aids from existing documentation in the human resources business portfolios for Sarbanes-Oxley application review

Located, retrieved and placed information from completed human resources vendor questionnaires to online systems

Tracked and updated Sharepoint website information

Created templates for employee health benefits supplier completion

Worked with other team members to ensure questionnaire clarification and completion

Maintained a working understanding of and adhering to information retention schedules

Placed completed work into proper shared drive locations

Assisted in the coordination of mass printing and mailing for several employee health benefit companies

Ensured orders and paperwork was correct

Prepared billing and posting verification

Entered correct information into databases

Office Manager/Biller, Video Monitoring Services

August 2000 to June 2009

Managed the smooth day-to-day operation of local human resources and client billing of the Detroit branch office of a media monitoring and intelligence company

Improved the efficiency of workflow

Reduced billing errors and improving cash flow for the branch

Managed billing expansion of several new territories and clients

Wrote, designed and produced a branch billing manual

Prepared monthly human resources and financial reporting to New York headquarters using MS Office

Supervised one clerical employee

Generated over 500 client invoices per month using Great Plains Oracle-based software

Resolved client problems and questions in a timely and courteous manner

Prepared account analyses

Maintained encoded purchase orders and releases

Entered invoices into TradeWeb and Ariba electronic systems

Managed petty cash, postage, payroll reporting and office supplies

Evaluated office production, revised procedures and devised new forms

Established uniform correspondence procedures and style practices

Formulated procedures for systematic retention, protection, retrieval, transfer and disposal of records

Reviewed clerical and personnel records to ensure completeness, accuracy and timeliness

Structured and maintained schedule of regular tasks and deadlines

Compiled, stored and retrieved managerial data

Human Resources Generalist, Digitron Packaging, Inc.

June 1999 to February 2000

Worked on the front line on the warehouse floor with both union and non-union employees and supervisors.

Provided the full range of human resources support for over 300 employees at two locations

Worked to build and foster non-adversarial employee relations

Successfully handled difficult situations on a nearly daily basis with tact and confidentiality

As assistant to the HR Director, responsible for planning and carrying out policies relating to all phases of personnel activity and executing daily operations of the human resources function

Supervised one clerical employee

Responsible for recruiting, interviewing and selecting employees to fill vacant positions, both union and non-union

Prepared and conducted new employee orientations

Kept records of benefit coverage

Met with union shop stewards and supervisors to resolve grievances

Wrote and executed separation notices and disciplinary actions in accordance with rules and labor contracts

Contracted with outside suppliers to provide employee health services such as employee assistance program and company clinic

Responded to inquiries regarding employment and benefits

Maintained demographic records for governmental reports

Assisted the director in implementing and interpreting policies, labor contracts, procedures and analyses

Assisted in the implementation of training programs and maintained training records for ISO purposes

Issued and monitored employee evaluations

Managed administration of all legal compliance measures

Processed monthly employee benefits billings

Prepared and presented open enrollment materials and managed the open enrollment process

Prepared reports and correspondence using MS Office

Human Resources Assistant, City of Westland

June 1992-June 1999

Managed the daily functioning of the human resources department in a municipal setting, performing or directing all hire-to-retire functions for over 300 employees, both union and non-union.

Reduced adversarial confrontations between management and union representatives

Designed and implemented a strategy to improve recruitment and retention rates of a part-time labor pool

Supervised two clerical employees

Planned and carried out policies relating to all phases of personnel activity such as recruiting, interviewing and hiring employees

Planned and conducted employee orientations

Maintained benefits records

Planned and executed the daily efficient operation of the personnel office

Prepared employee status change paperwork

Prepared and presented open enrollment materials

Investigated accidents and prepared OSHA reports

Conducted wage surveys

Monitored and reported the departmental budget

Met with union shop stewards, employees and supervisors to investigate and resolve grievances

Represented the City of Westland at personnel-related hearings and investigations

Administered civil service tests to applicants

Responded to inquiries regarding employment and benefits

Acted as recording secretary for Civil Service Commission

Maintained records for employees and retirees represented by six bargaining units

Performed job analyses

Assisted with the employee recognition program

Assisted with regulatory and legal compliance measures

Researched and recommended cost-saving measures for negotiating bargaining agreements

EDUCATION:

Concordia University, Ann Arbor, Michigan

Bachelor of Arts in Human Resources Administration

CERTIFICATIONS:

HIPAA Certified

PHR, HRCI

RECOGNITION and AWARDS:

Recognition award from Ford Motor Company for my contribution to the conversion to a new phase of the PeopleSoft application.



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