Sandra Lowe
********@*****.***
SUMMARY OF QUALIFICATIONS
Innovative, results oriented Human Resources professional with a diverse portfolio of skills acquired through over 14 years of experience
Expertise in establishing practices and processes in employee relations, staffing, facilitating organizational change, diversity strategies, training, and performance management
Track record of success in leading individuals, teams and projects in a variety of traditional, matrix and global organizational structures, including municipal setting
Excellent communication and presentation skills
Hands-on experience in day-to-day management and administration of hire to retire human resources functions
PROFESSIONAL EXPERIENCE
Human Resources Analyst, Millennium Staffing
January 2017-Present
Promoted to the PeopleSoft Global Help Desk for Ford Motor Company
Responsibilities include:
Receiving and completing requests from the entire globe for organizational and employee table updates in PeopleSoft
Troubleshooting errors in tables and mismatches involving organizational and employee tables
Resolving issues on error reports for agency employees and interfaces with global employee ID system
Providing User Acceptance Testing for data fixes for employee and organizational tables
Supporting the global launch of Oracle cloud and participating in transition sessions, i.e. design input
Resolving questions and issues with PeopleSoft from international inquirers
Human Resources Associate, Millennium Software
May 2014-January 2017
Assigned to the Leaves and Terminations Team for Ford Motor Company North American Salaried Group.
Provide support and subject matter expertise for all paid and unpaid leaves
Track all paid and unpaid employee leaves of absence, including FMLA
Analyzed and answered inquiries and requests from employees and managers from Ford Motor Company North America salaried workforce regarding leaves and terminations
Act as customer service representative to provide excellent employee service for employees on leave
Enter transactions into People Soft and document case notes in Scopus case management system
Review timekeeping and employee records in an Oracle-based system
Trouble shoot and resolve issues with various leaves of absence
Collaborate with third party administrator, company medical personnel, supervisors, employees, payroll and HR representatives
Participate in team and group meetings, offering subject matter expertise
Research and prepare letters of verification of employment
Train colleagues on leaves and terminations policies and processes
Prepare employee correspondence regarding leaves and terminations
Human Resources Associate, City of Dearborn
March 2014 to May 2014
Track benefits payment deductions for all city employees. Prepare for open enrollment.
Human Resources Coordinator, Select Specialty Hospital
February 2012 to March 2014
Achievements include increasing favorable employee engagement metrics; cutting turnover rates by nearly 50%.
Provided strategic human resources direction and counsel to CEO and department heads in support of the diverse departments they lead. Key focus included professional credential maintenance
Provided human resources leadership to assist with health care Joint Commission surveys and communication
Prepared payroll using Kronos system
Managed recruiting using iCims system
Recruited, interviewed and selected employees to fill vacant positions using iCims applicant tracking system
Prepared and conducted employee orientations
Maintained records of insurance coverage, pension plan and personnel transactions such as hires, promotions, transfers and terminations
Wrote and executed disciplinary actions in accordance with policy
Responded to inquiries regarding employment and benefits
Maintained employee demographics for governmental reporting
Assisted the CEO in implementing and interpreting policies, labor contracts, procedures and analyses
Assisted in the implementation of training programs and maintaining training records
Assisted managers with employee evaluations
Managed administration of all legal compliance measures such as FMLA and ADA
Prepared and presented open enrollment materials and manage the open enrollment process
Prepared reports and correspondence using MS Office
Prepared bi-weekly payroll for over 150 employees using Kronos and Oracle systems
Maintained credential records for employees
As a member of the leadership team, responsible for promulgating the company culture and core values, measuring and improving employee engagement, measuring and improving employee turnover rates
Offered HR perspective and impact to other members of leadership team
Coached, counseled and advised other managers as needed
Made compensation adjustment recommendations and participated in labor market analyses
Conducted investigations according to guidelines
Led safety committee meetings
Assisted with Joint Commission surveys and communication
Health Benefit Specialist, Millennium Software
October 2011 to February 2012
On temporary assignment to Ford Motor Company, duties included working with several PPO carveout plans as well as Blue Cross Blue Shield.
Prepared purchasing and communications documents for health care vendors
Acted as business owner and subject matter expert for vendors
Consulted and communicated with stakeholders to update vendor information and plan implementations and changes
Temporary Human Resources Support Positions
June 2009 to October 2011
Provided human resources expertise to achieve SOX compliance, along with support for daily human resources activities and tasks
Populated electronic job aids from existing documentation in the human resources business portfolios for Sarbanes-Oxley application review
Located, retrieved and placed information from completed human resources vendor questionnaires to online systems
Tracked and updated Sharepoint website information
Created templates for employee health benefits supplier completion
Worked with other team members to ensure questionnaire clarification and completion
Maintained a working understanding of and adhering to information retention schedules
Placed completed work into proper shared drive locations
Assisted in the coordination of mass printing and mailing for several employee health benefit companies
Ensured orders and paperwork was correct
Prepared billing and posting verification
Entered correct information into databases
Office Manager/Biller, Video Monitoring Services
August 2000 to June 2009
Managed the smooth day-to-day operation of local human resources and client billing of the Detroit branch office of a media monitoring and intelligence company
Improved the efficiency of workflow
Reduced billing errors and improving cash flow for the branch
Managed billing expansion of several new territories and clients
Wrote, designed and produced a branch billing manual
Prepared monthly human resources and financial reporting to New York headquarters using MS Office
Supervised one clerical employee
Generated over 500 client invoices per month using Great Plains Oracle-based software
Resolved client problems and questions in a timely and courteous manner
Prepared account analyses
Maintained encoded purchase orders and releases
Entered invoices into TradeWeb and Ariba electronic systems
Managed petty cash, postage, payroll reporting and office supplies
Evaluated office production, revised procedures and devised new forms
Established uniform correspondence procedures and style practices
Formulated procedures for systematic retention, protection, retrieval, transfer and disposal of records
Reviewed clerical and personnel records to ensure completeness, accuracy and timeliness
Structured and maintained schedule of regular tasks and deadlines
Compiled, stored and retrieved managerial data
Human Resources Generalist, Digitron Packaging, Inc.
June 1999 to February 2000
Worked on the front line on the warehouse floor with both union and non-union employees and supervisors.
Provided the full range of human resources support for over 300 employees at two locations
Worked to build and foster non-adversarial employee relations
Successfully handled difficult situations on a nearly daily basis with tact and confidentiality
As assistant to the HR Director, responsible for planning and carrying out policies relating to all phases of personnel activity and executing daily operations of the human resources function
Supervised one clerical employee
Responsible for recruiting, interviewing and selecting employees to fill vacant positions, both union and non-union
Prepared and conducted new employee orientations
Kept records of benefit coverage
Met with union shop stewards and supervisors to resolve grievances
Wrote and executed separation notices and disciplinary actions in accordance with rules and labor contracts
Contracted with outside suppliers to provide employee health services such as employee assistance program and company clinic
Responded to inquiries regarding employment and benefits
Maintained demographic records for governmental reports
Assisted the director in implementing and interpreting policies, labor contracts, procedures and analyses
Assisted in the implementation of training programs and maintained training records for ISO purposes
Issued and monitored employee evaluations
Managed administration of all legal compliance measures
Processed monthly employee benefits billings
Prepared and presented open enrollment materials and managed the open enrollment process
Prepared reports and correspondence using MS Office
Human Resources Assistant, City of Westland
June 1992-June 1999
Managed the daily functioning of the human resources department in a municipal setting, performing or directing all hire-to-retire functions for over 300 employees, both union and non-union.
Reduced adversarial confrontations between management and union representatives
Designed and implemented a strategy to improve recruitment and retention rates of a part-time labor pool
Supervised two clerical employees
Planned and carried out policies relating to all phases of personnel activity such as recruiting, interviewing and hiring employees
Planned and conducted employee orientations
Maintained benefits records
Planned and executed the daily efficient operation of the personnel office
Prepared employee status change paperwork
Prepared and presented open enrollment materials
Investigated accidents and prepared OSHA reports
Conducted wage surveys
Monitored and reported the departmental budget
Met with union shop stewards, employees and supervisors to investigate and resolve grievances
Represented the City of Westland at personnel-related hearings and investigations
Administered civil service tests to applicants
Responded to inquiries regarding employment and benefits
Acted as recording secretary for Civil Service Commission
Maintained records for employees and retirees represented by six bargaining units
Performed job analyses
Assisted with the employee recognition program
Assisted with regulatory and legal compliance measures
Researched and recommended cost-saving measures for negotiating bargaining agreements
EDUCATION:
Concordia University, Ann Arbor, Michigan
Bachelor of Arts in Human Resources Administration
CERTIFICATIONS:
HIPAA Certified
PHR, HRCI
RECOGNITION and AWARDS:
Recognition award from Ford Motor Company for my contribution to the conversion to a new phase of the PeopleSoft application.