Customer Service Manager
Resume:
CLARA SALEMI
ALPHARETTA, GA 30004 ***********@*******.***
I am a professional educator exhibiting excellent interpersonal and public relations skills. Over 10 years of experience in private schools as well as recent experience in the Fulton County Public School District. I am fluent in both Spanish and English, with communication skills and discretion exercising strict confidence with sensitive student or parental situations. I feel comfortable relating and interacting with various cultures and social groups.
UGA Interpreter Course in Education
September 2013
Links 2Spanish, Atlanta, Georgia.
Spanish- English interpreter.
2010
Esumer University, Medellin, Colombia.
Bachelor of Science, Marketing
1985
Bilingual Community Liaison/Interpreter
Ocee Elementary, Fulton County Public School
March 2012 to Present
Provide support for English language acquisition and development.
Schedule translation and interpretation requests through the ESOL community Liaisons.
Provide support to school with student population by helping coordinate and interpret programs, documents, and meetings that build capacity for parental involvement. Help Parents navigate the educational system and act as a resource for them.
Conduct meetings with parents and faculty to discuss relevant information.
Documents and maintains accurate records for all requirement state and federal reporting
Performs other duties as assigned by the appropriate administrator
Attends selected Fulton County Parent Liaison collaboration meetings and trainings
Private teaching homeschoolers
(ESA Escuela Suremericana)
August 2012 to present
Created a curriculum for homescholers while carefully integrating the Georgia Performance Standards competencies. Fostered a creative and caring environment that encouraged the students to explore their curiosity and interest in learning.
Private Spanish Tutor
Johns Creek Baptist Church September 2009 to 2011
Develop and implement language rich classes and comprehensive lesson plans that accommodate all levels of learners. Provide a nurturing yet academically challenging environment with educational activities that engage students in listening, speaking, reading and writing.
Bilingual Educator
The Spanish Academy, Alpharetta, Georgia
September 2004 to August 2011
Lead teacher whose responsibilities include developing, planning and executing lesson plans. Used traditional skills and concepts through hands on experience in a safe environment that fostered second-language acquisition.
Adult Spanish teacher working with business professionals seeking to enhance their skills.
Bilingual Educator and Business Interpreter
Beyond Learning Spanish School, Alpharetta, Georgia
September 2003-2005
Provided language and teaching services for students Pre-K to age 12 as well as adults.
Serve as an interpreter and lead translator for private business services.
Spanish Tutor for elementary and high school students
Human Resources Manager/Recruiter
Wyndham Hotels and Resorts-Northwest Chicago, Illinois.
September 1991 - August 1999
Responsibilities include hiring and recruitment of hourly and management positions for 400+ room luxury hotel.
Assisted Human Resource Director with administration of employee benefits and policy development while ensuring timely and accurate document flow for over 350 employees.
Conducted bi-weekly Customer Service Training for all new hires and management in Spanish and English.
Certified “Train the Trainer” program.
Winner of the Manager of the Quarter Award.
References will be provided upon request.
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