Assistant Sales

**** *. **** ****** 913-***-**** Apt.* *****@*******.***

Leavenworth Ks 66048

Melissa Hilt

Personal Statement

Dedicated to quick, efficient, accurate work with a friendly helpful attitude to internal and external customers.

Professional March 2000 to present Lifetouch Publishing Inc. Kansas City, Mo.

Experience

Order Entry

Enter all publication agreements/contracts for US and parts of Canada

Supervise 3-5 assistants during “peak” Season or special projects

Develop and prepares reference manual Canada training

Create and maintain tracking spreadsheets for special orders sent to vendor

Identify and researches complex invoice problems anticipating customer needs and needed interventions

Apply credits to customer accounts as needed

Develop relationships with vendors, sales professionals, production and other key personnel per phone, email, or in person to ensure accurate billing and customer satisfaction

Maintain guidelines while noting 'exceptions' outside parameters (NOE). Independently created tracking spreadsheet for special orders

Assist in developing and UAT testing new computer system FOW

Plans and participates in staff meetings and conference calls.

Participates on safety team board.

Areas of Proficiencies

Ten-key Excel Word Windows 10 Google Drive Outlook Typing 45 wpm

Education 2000-2003 Kansas City Kansas Community College

Intermittent classes Kansas City, Ks

Extracurricular Church Reading Music Caring for family Target practice

Activities

References

Debbie Cohen ******@*********.*** 860-***-****

Mandy Medlin *******@*********.*** C: 501-***-****

O: 501-***-****

Julia Rodman 816-***-****

Krista Spencer *********@*********.*** 678-***-****

Amiee Leslie *******@*********.*** O: 816-***-****

C: 816-***-****

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