THOMAS FELDMEIER

Cell: 708-***-****

ac6cyd@r.postjobfree.com

https://www.linkedin.com/in/thomas-feldmeier-mba-pmp-957088123/

STRATEGY DELIVERY AND ENGAGEMENT MANAGEMENT EXECUTIVE BIOGRAPHY

I am a passionate Agile thought leader, strategically functioning within both business & technology, relentlessly executing in a hands-on manner with a broad range of IT knowledge and business industry experience, collaborating at all levels, setting and translating compelling vision into actionable measurable strategies, roadmaps and design; while working in a highly collaborative manner partnering with both the business & technology, responsible for successful results. (Implementations, custom development, (IT & business alignment), digital transformation, organization/operating models, change management, architecture, assessments, gap analysis and project management for valued business outcomes.

•Advanced Master’s degree in business and information Systems at the University of Missouri Business School

•Global forward-thinking strategy experience, leading by example, effectively directing, supporting and mentoring teams and people while influencing and interfacing with C-level managers, utilizing both strategic and tactical measurable visions and goal setting.

•Delivering IT Strategies driven both from a top down business strategy and a bottom up technology capability alignment with executive and management level client consulting engagement skills.

•Partner with senior leadership and field teams in a highly collaborative manner, to gain a deep understanding of needs and related requirements, while simplifying technical footprints to reduce cost and complexity, as well remove obstacles. In doing so, I function with strong negotiation management, strategic problem-solving and obstacle removing skills.

•Self-starter who thrives in a dynamic, demanding, and rapidly changing environment, aligned with business objectives to grow revenue, deliver the highest client service levels and drive operating efficiencies.

•Coordinate release and sprint planning. Work with QA to define automation and testing strategy and ensure high quality deliverables, including Customer Experience and Statisfaction.

•Develop and communicate strategy and change management, acting in a lead capacity on Strategy engagements including leading assessments and meetings, developing deliverables, providing guidance and direction to other strategy team members, and delivering trusted business advisor support to clients. Communicate, plan and effect change. (Planning, Reviews, Analysis, Change)

•Expert management, comprehensive and integrated technical knowledge of Infrastructure, Cloud, Email, Web, Social and Mobile computing platforms, databases, analytics, reporting and integrations.

•Experienced owning P&L's, budget allocation, operations and support management and operational excellence of the product as well as the associated finances. (Supplier and Vendor Agreements Management).

•Creative forward and abstract critical thinking skills and able to work with little guidance.

•Change Management: Project, Consulting Leadership, Organizational Strategy, Strategic Change, Adoption, Technology Implementations, Business Development, Knowledge Management and Workday.

•Keep current with trends and issues in the industry and present and educate senior management and both business and technology.

•Mentor, Lead and influence Change with a DevOps Strategy

PROESSIONAL EXPERIENCE

Brady Corporation

Dates: January 2017 - Present

Title: Director of Technology

Engagement: Setting vision from top down and bottom up IT strategy, architecture and both organizational and technology change aligned to valued business outcome innovative transformation goals. I managed day to day strategy, presenting, planning, implementations, development and operations for a new Salesforce Lightning eCommerce and Marketing environment. Lead the strategic direction, implementing best-in-class Governance, Architecture and Development practices while building a new technical team of (13). Migrated business and technology from legacy web hosted sites and CRM environments across 4-Brands to Salesforce.

Lead the strategic direction within an aggressive timeline, transforming the organization to a highly integrated Salesforce Lightning Community Cloud - Cloudcraze eCommerce site providing a better customer valued experience and creating a competitive advantage for (Sales, Service and Marketing) working in the Cloud. As well transformed Marketing technologies with ExactTarget and Pardot moving them from Email blasts and Catalogs to an innovative nurturing Marketing solution.

Integrations to SAP, eCommerce, Salesforce Sales, Service and Marketing Cloud, CloudCraze, InsideSales.com, Email, Web, Mobile, Social, SEO, Live Agent, Marketing Cloud ExactTarget and Pardot, along with BI and Analytics.

•Managing and oversight in a hands-on manner over multiple cross functional initiatives

•Change, Training and Strategy Management: Organization, Strategic Change, Technology Adoption & Implementation, Business Development, Knowledge Management and Workday Knowledge.

•Evaluate, plan, implement, develop and manage comprehensive and integrated technology solutions

•Promote and oversee strategic relationships between internal technology resources and external entities, including vendors, and partner organizations, while developing a strong positive culture of collaboration

•Maintained strong PMO waterfall and Agile project management (Risk, Issues, Communication, Sourcing)

•Maintained best-in-class Governance and Architecture efforts

•Responsible for P&L, KPI’s and resourcing

•Execute creative and strategic decision making through a collaborative process to ensure the effective use of the latest technology, methods and practice.

•Mentor and Lead the transformation into a Performance Culture

•Expertly coaching in Agile-practices, transforming to an Agile environment

Results:

•55% reduction in administrative effort, with automation and technology

•75% improvement to Data Management quality working intelligently within a relational ecosystem

•85% improvement in highly valued user experiences and propositions aligned to eCommerce business and technology outcomes and KPI targets.

•85% improvement extending Marketing digital efforts with the implementation of Exact Target and Pardot, improving connect rate by 38%.

•35% improvement creating new revenue sources

TIAA & Nuveen Financial Investments Dates: Aug 2015 – Jan 2017

Title: AVP

Setting vision from top down and bottom up IT strategy and architecture aligned to business valued outcome transformation goals. Leading the strategy and management to transform multiple CRM’s together into one new Salesforce financial environment within a new DevOps strategy, directing a new resource team of (17) implementing best-in-class Governance, Architecture and Development practices across (IT, Sales, Service & Marketing).

Managing and leading in a hands-on manner over multiple cross functional initiatives, across multiple affiliate companies in North America within one of the world’s top Asset Management providers partnering in a leadership role in a highly collaborative manner, working with both business & technology groups in (IT, Sales and Marketing).

Evaluating, presenting and setting strategic directions, along with meticulous hands on solution architecture leadership and oversight, within a consistently changing, fast paced Agile environment and aggressive demands, timelines and critical paths that must meet a veracity of industry standards, as well manage through innovative front end development and architecture strategies, best practices, data quality, analysis, analytics and migration paths of large global data feeds to and from multiple financial investment sources, funds and channels.

Lead the strategic, BA and PMO direction within Sales, DM, Marketing Cloud, Mobile and API Integration within aggressive timelines, transforming the organizations technology into a modern innovative valued business outcome ecosystem, developing and communicating strategy. Nurtured journeys (Email & Mobile Push and Web FED development) working in Pardot, Salesforce CRM, Web, Mobile, Live Agent, CASE, SEO and Goggle paid & tagging.

Results:

•57% reduction in administrative effort, along with a transformation to a highly self-sufficient and sustainable state.

•85% improvement to Data Management quality and processes

•95% improvement Extending CRM & eCommerce reach with integrated & secured Web, Mobile, and Smart Device apps.

•65% improvement utilizing predictive analytical design and templates that enabled self-service, automation and Performance Management with metrics.

CA Technologies

Dates: July 2002 – June 2015

Title: Specialist - Director of Client Delivery – Director of PMO

I functioned within tactical and strategic strategies and delivery roles, managing the delivery of internal and external engagements at the speed of business, driving innovative business and technology transformations within Financial, Retail, Consumer Goods, Health Care, Transportation, Travel and Distribution Industries, focused on process improvement, innovative transformation and agility, while leading a portfolio of client engagements globally. Designing and implementing modernization programs through Assessments, Gap Analysis, Strategy, Planning, Implementations, Custom development, Organizational Change and Agile Program Management.

Lead engagement vision and processes on large, complex solutions, managing a global Salesforce practice, presenting and responding to RFP’s and creating Proposals an SOW’s, as well portfolio of program management plans in a hands-on manner. Driving revenue, partnering with Sales Executives, Account Managers and Engagement Managers to capture new opportunities and land and expand accounts, while driving multi services integrated strategies and operational excellence.

Highly versatile Manager/Leader, successfully managing multiple client projects and teams globally across functional areas, budgets vs. actual, pipeline, forecasts, accounts, problem solving, and enhancing current processes through consistent change from strategic forward thinking. Goal orientated, and value driven individual experienced in a diverse background of Industries and technology achieving positive goals. In part from a commitment to team building and collaboration soft skills, building a performance culture.

Setting vision from top down and bottom up IT strategy and architecture aligned to business valued outcome transformation goals.

Simplify, streamline and transform the app landscapes, with transformation strategies to help customers migrate from legacy technologies and processes to Cloud PaaS/Saas solutions and services.

Identifies and resolves tactical and strategic, high-priority organizational, technical and business issues.

•Manage pipelines forecasts, portfolio, program and team directs.

Leading executives in defining, designing and implementing an Agile strategy

Expertly coaching in Agile practices. Transforming to an Agile environment, throughout the sales cycle

Monitors projects, ensuring the program meets milestones, deliverables, budget and objectives.

Provides expert knowledge of roadmaps and strategic view of enterprise dependency, program solution delivery while mentoring and leading in a performance culture.

Influences and provides leadership on client strategy and solution variances

Collaborate to utilize Six Sigma and ITIL capabilities for projects, tools and methodologies

Provides strategic direction and continually refines consolidated roadmap of initiatives

Manages requirements, strategic projects, reports, analysis, and deadlines, and coaches on implementation requirements.

Create and present internal and external communication strategy, including responses to inquiries and requests for information from external parties.

Works across matrix teams to ensure changes are properly communicated and executed

Experience in UM Management operations inside health and financial focus

Some Results:

•97%: American Express - reduction in administrative effort by automating the opportunity and prospect life-cycles, along with automating content management into a relational object model parts with embedded predictive performance.

•90%: Amundi-France - improvement in highly valued eCommerce user experiences and propositions, drastically cutting time to market.

•80%: Kemper - improvement in streamlining legal and accounting review and approval with reusable relational model

•75%: HSBC-Germany - improvement to Marketing & Sales automation with custom developed Marketing Cloud and Service Cloud

•35%: Harris Bank - improvement shift in the Identification and assessment of risks and designed appropriate controls taking in to consideration severity of the risk and the company's risk tolerance. Designed risk governance process to raise risk awareness and assign appropriate accountability.

•55%: Barclays-UK - improvement in the reduction of non-productive work holistically saving $22.5M in expense annually and enabling other work, valued at $75M to be implemented in an automated, integrated and streamlined manner.

•45%: Amazon - improvement extending Marketing digital efforts (Web, Mobile, Social)

•125% to revenue target quota year of year

Main Clients: American Express, Kemper, Amundi-France, HSBC-Germany, McKesson Corp, Harris Bank, Barclays-UK, Baxter, Amazon, United Airlines, Delta, Abbot, Nuveen

GSA.GOV

Dates: 2000 – July 2002

Title: eCommerce Lead Program Manager

Consulting – Award from the USA VP of America

eCommerce and Intranet Web. Program managed and architected the integration of 7-large government agencies and 3-military-government agencies, with the first of their kind innovative and automated intranet web-solution for just-in-time, on demand inventory of a vast number of supply types, on-line catalog ordering with price matching and online procurement process, ecommerce with government credit card processing, along with a shipping and distribution system. Program managed, leading 2-national development teams which saved billions since the implementation go-live:

Lead architecture and development enterprise-wide. Drastically improved its over-all process and operations by 80% in terms of speed to market, pricing, pricing and product\supply selections, price matching to reduce fraud by 95%, costs and a modern inventory management. I had also created their first of its kind Service Levels. At the time the government was saving 18-million a month.

Results

•Enabled government to automate warehousing, purchasing and supplies with 90% fraud reduction

•Streamlined processes, procedures, while introducing advanced technology, accountability and transparency.

•Reported to 2-Senior GSA Directors. One in Chicago and another in Washington

•Results continue to save billions of dollars per year by accelerating business operations and processes, reducing costs and almost eliminating the fraud element.

•Implemented relational database

•Full Life-cycle Program Management. From requirements gathering, architecture, validate, build, test, measure, change, issue, risk, resource, communications and closure management

American Chambers Healthcare Insurance - Medicare Medicaid Claims Healthcare Startup Dates: 1992 - 2000

Title: IT Director

Public Offering and buy out. I functioned as an IT-Director positioning a start-up insurance company to a successful IPO and buy-out. Transformed the company into a streamlined operation, working closely with the CIO. Web and custom CRM app.

I architected and managed the development of a new data center, operations and development teams, with new custom developed applications, and new technology through strategic forward-thinking architecture and focusing on what success looks like.

•Led insurance company technically from concept to transformation

•Led strategic development and management of 24-module insurance processing system

•Managed daily operations and development team.

•Managed Project Management teams.

Compose400

Dates: 1987 - 1992

Title: Technical Lead & Architect

Authored start up start-up technology and consulting firm. Sold to IBM.

•Architected a CASE technology business model into a programming & development solution that automated programming, workflow, rules, validations, reporting and architecture with English statements. Solution identified and managed data and domains as relational object entities to document and auto-generate and compile programming in a declarative manner. Company achieved a Midrange new product of the year award in 1983 with only 25-customers.

•Owned all aspects of the business, including sales, services, marketing, finance, creation of VAR-channels, architect and product development; Product was the first of its kind to combine development an operation together. AS/400 market was being over-run by the advancement in PC and network operating systems. Authored and sold start-up CASE technology and consulting firm.

Pansophic

Dates: 1984 - 1987

Title: Presales Director Lifecycle Products and Presales Support

(Acquired by Computer Associates). As a Director of inside Presales, I partnered with Presales Account Executives, showcasing product solutions to our clients. Set up demonstrations, explaining benefits and features to customers and participated in designing and configuring product development to meet specific customer needs. This department was ultimately responsible for contributing to Sales success and customer's success. Developed synergy campaigns, understanding and obtaining customer and industry trends and requirements. Business drivers were business objectives to product capabilities to use cases and mapping together presentations and planning aligned to meeting success.

•Delivering effective brand management for global product lines. Responsibilities included branding, support, development, and managing the support to Sales, Presales and Services delivery along with product distribution.

•Managed global staff including business analyst, local support desk, technical writers, and developers.

•Cross functional global collaboration; prepare and deliver large training and marketing events and senior management updates.

•Version strategy roadmap for lifecycle development products, sold internationally and by its vendor-partners.

*Company was sold and merged into Computer Associates

Independent Consultant Developer

Dates: 1981 - 1984

Clients: Eclipse Industries, Tri-City Banks, Shell Oil, Alliant Food Services, American Airlines, Board of Trade

Software Developer & Project Lead

EDUCATION

•Master of Business Administration – University of Missouri BS- Colombia

CERTIFICATIONS

•Six Sigma, ITIL Foundation, Agile Lean SCRUM – Waterfall, PMP - PMI

Contact this candidate