Vance Watkins

Independence, MO

816-***-****

ac6cx6@r.postjobfree.com

www.linkedin.com/in/vancewatkins

Director of IT/IS

IT and IS management professional with 20+ years of experience in managing in complex, technical environments. Natural rapport builder with diverse teams that supervises and leads through exceptional motivational and organizational techniques. Diverse industry experience with the ability to quickly adapt to new environments and see how technology solutions can drive company performance and growth.

Project Management

Process Automation

Systems Administration

Process Improvement

Hardware Repurposing

Programming

Process Design

Training & Development

Systems Analysis

Career Highlights

Project Management

Reorganized migration project requiring multiple people and several weeks of down time allowed for reduced resources and time savings across multiple locations by 900%.

Analyzed manual task for Sales Department. Implemented POS System to improve productivity and customer relations, allowing company sales orders processing to grow 300%.

Developed and implemented new statistical reporting system that enabled rapid analysis of sales, and was directly responsible for increase in sales by 250%. Process Improvement

Added automated program to process, dramatically reducing time to complete task, increasing user productivity by 1000% and reducing 4-6 temporary staff resources for 4-6 weeks of work.

Added automated program to process that increased user productivity, allowing the company to eliminate the need for 1 full time employee.

Designed and implemented new sales quote process, which saved Sales Department several hours of time per quote and subsequently increased productivity by 115%.

Redesigned report distribution process by implementing Optical Disc Laser Vault System. This increased company-wide report accessibility, improved user search options, and reduced company expenses by 110% while increasing user productivity by 120%. Process Design

Developed and implemented new sales order show and conversion processes. This reduced the customer service process lead time by 600% while preparing for shows and staffing requirements by 400%, while significantly reducing errors and increasing productivity across all departments.

Designed and implemented a new inventory purchasing system process that eliminated the need for 3 additional staff members.

Created inline forms and ended the use of preprinted forms. This eliminated preprinted form spoilage and reduced form expenses by 95% and overall company expenses by 25%.

Created online database storage expansion process, eliminating multiple company production down times while minimizing backup system's increased time and storage requirements.

Created poor man's EDI system for inventory management, sales orders, and shipment tracking, improving customer relations, profitability, and sales revenue, while reducing employee sales support staff by 25%.

Created documentation and training processes to allow implementation of solutions to technically inexperienced staff, saving time and increasing productivity by 120%. Professional Experience

Gerson Company, Olathe, KS 2001-2017

IT Manager

Responsible for managing IT operations for the Sterling Division to ensure continuity between operations and end user needs. Oversaw installation and maintenance of LAN/WAN Network, PC desktops, printers and other equipment.

Developed and implemented end user programs and reports, and automated functions for improved productivity, efficiency, and Network Performance.

Supported OpenEdge/SQL Database ERP system, Avaya VOIP Phone Telecommunications, and reporting with Crystal Reports in Citrix Environment.

Migrated and integrated the Sterling Systems to the Gerson Technology Roadmap. Sterling, Inc., Kansas City, MO 2001-2013

IT Director

Oversaw the installation and maintenance of Windows LAN/WAN Network, Exchange server, and Crystal Reports server, as well as the OpenEdge/SQL Database ERP System, and NEC Phone Telecommunications.

Collaborating with end users and provided oversight and implementation of system programming meeting the needs of operations, and building security.

Designed and implemented a new server network in support of corporate-wide data processing, developing system level programs and UI’s.

Automated operations between users and network that streamlined day-to-day work flows for both internal end users and external organization users.

Setup backup processes, and oversaw the building and defining of LAN/WAN Network connectivity.

Fully automated the point of sale system for shows at showrooms. Gentiva Health Services, Overland Park, KS 1999-2001 IS Manager, Nursing Systems – Specialty Solutions

Responsible for managing a major applications system on the AS/400 dealing with billing and claims processing from internal and external sources in EDI across Multiple Platforms.

Designed and implemented an AS/400 to PC Windows network and Exchange email Network, and specialty solutions application accepting order entry and billing data.

Organized cross-functional work teams consisting of application developers, programmers, end users, and external stakeholders.

Improved productivity by streamlining EDI Processes between AS/400 and PC Windows Network on both an Internal and External Bases.

Created and defined test and development processes on AS/400 and Windows Network, for applications development, security, operations, and vendor support. Huhtamaki, De Soto, KS 1996-1999

Systems Administrator, IT Manager

Responsible for managed IS Operations to insure continuity between operations and end user needs. Oversaw the installation and maintenance of PC Desktops on the LAN/WAN Network, Exchange server, Groupwise, AS/400, and ROLM Phone Telecommunications. US Navy, Various Locations, Honorably Discharged

Programmer, Analyst

Related Skills and Coursework

Time Management Skills Multi-tasking Prioritization Dealing with Difficult Employees Employee Motivational Coaching Citrix Services Windows Workstation Outlook Telephony Windows Server

Microsoft Office Suite Exchange Server Growth Trending Crystal Reports Statistical Analysis Systems Programming Change Management Disaster Recovery Management Windows Network Administration Hardware & Software Upgrading Technical Writing System Performance Tuning

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