Abdulrazaq Abdulrahman

Nationality : Iranian with Marsoom

Mobile No : 050 - 7979189

Date Of Birth : 07.09.1986

Address : Sharjah, United Arab Emirates

E-mail : ac6cx1@r.postjobfree.com

Objectives:

I would like to use my knowledge, skills and experience to work for an organization, which provides a healthy and challenging environment. My work experience includes Government Relations Manager, Data entry clerk, Security supervisor and Criminal/Traffic Investigator. I have good leadership qualities and capable of working in teams. I have excellent computer and interpersonal skills. I am always willing to go the extra mile in completing all tasks assigned to me and meeting all deadlines. As a professional I aim to be a problem solver, critical thinker and use my creative intelligence to create and assist the company to reach its full potential. I am a motivated, ambitious and hardworking individual who will be an asset to any organization.

Work Experience:

General Manager:

To plan and coordinate and manage all business operations to achieve corporate goals.

To develop and implement business plan for profitability.

Evaluating the effectiveness of marketing program and recommend improvements.

To develop strategies to improve overall quality and productivity.

Generate business, cost and employee reports to the management.

Schedule regular team meetings to discuss business updates, issues and recommendations.

Respond to employee concerns in timely manner.

Provide direction and guidance to employees in their assigned job duties.

Determine staffing requirements and ensure that office positions are filled promptly

Assist in employee recruitment, training, performance evaluation, promotion and termination activities.

Manage orientations and exit interviews for employees.

Ensure that employees follow company policies and procedures.

Manage administrative, logistical, human resources, and accounting services to support company operations.

Address customer inquiries promptly and professionally and ensure customer satisfaction.

January 2018 – Present

Amer Governments transaction General

Direction of Residency and Foreigner affairs

Dubai, UAE

Government Relations Manager:

Oversee the processing of all types of visas including employment visas, residence visas for employees and managers families as well as for entertainers and guest required visas.

Following the visas process in the immigration department & updating the required documents.

Monitor the renewal of permits and licenses including hotel trade license, chamber of commerce certificates of registration, civil defense certificates, immigration, labor establishment cards for the hotel, etc.

Process the procedures for employees new and renew residency (Medical Examination, Emirates ID, Food Handler, Change of status etc.)

Applying for employees permits at Ministry of Labor (Work Permit, Work Permit Approval, Mission Work Permit, New & Renew labor Card, Change Profession etc.)

Prepare & Submit monthly report with passports, visas, labors & food handlers inventory to Human resources manager as well for monthly expenses reports to the finance department.

Be up to date regarding any changes or amendments to the prevailing laws / rules / regulations, changes in forms / formats and other procedures.

Ensure that all relevant documents are submitted periodically to the immigration / labor office regarding cancelled / absconding employees in order to be deleted from the hotel’s sponsorship list

Ensure the departure and exit formalities for employees are completed after cancellation of visas

Data Entry Clerk

Update in the Police computer details of all in house guest that stays in our hotel

Ensures that the passport scanning is done correctly by Front Desk and Guest Relations staff, highlighting any mistakes to the Front Office Manager.

Checks and ensures that the total guest count in the police system corresponds with that in Opera PMS at all times. Differences can only be temporary, must be investigated, followed up and resolved immediately

Completes all filing of the documents in a neat and orderly manner

Maintains an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to supply information respond to guest queries

November 03, 2014 – October 26, 2014

(Centro by Rotana Hotels )

Sharjah, UAE

Attends regular departmental meetings and provides input to improve departmental operations and services to guests

Conduct in room & hotel familiarization and assist guest in hotel activity enquiries / requests

Maintains awareness of guest profile through Opera PMS guest history and updates those accordingly for future reference

Provides helpful, friendly and prompt personalized telephone service to all guests

Security Supervisor:

Supervises the other Security Officers.

Assigns duties as per the instructions i.e. Events, etc.

Conducts briefing for the Security Officers

Conducts training orientation for new security staff.

Coordinates with the Local Police, CID should there be a need.

Submits reports to the Lobby Manager i/c Security daily.

Monitors designated areas on the closed CCTV.

Ensures that Fire Exit doors are kept free of blockage at all times.

Ensures that fire and safely equipment are in their right places.

Logging outsiders and contractors and giving them badges (contractors or visitors).

Checking staffs who are taking out Hotel’s belongings and checks if they have a pass.

Checking all gate passes for hotel equipment.

To adhere to all legal and statutory requirements.

Criminal Investigation / Traffic Investigation:

Promotes safety and security.

Controls road security.

Delivers highest levels of safety for civil defense.

Ensures readiness at crises and disasters.

Promotes public confidence in the efficiency of services provided.

Ensures all administrative services are provided based on quality, efficiency and transparency standards.

July 08, 2013 – November 02, 2014

(Al Murooj by Rotana)

Downtown, Dubai, UAE

July 04, 2005 – Mach 26, 2013

(Sharjah Police)

Police General Headquarters, Sharjah, UAE

Education and Credentials

High School Diploma, Ministry of Education – Ajman, UAE (2016- 2017)

English Language Course, Certificate of Attendance, International House, Al Wasl – Dubai, UAE (Nov 2013)

Basic Police Training Course, Certificate of Completion, Sharjah Police Sciences Academy – Sharjah, UAE (Mar 2006)

Professional Development

Cross-Training as Government Relations Officer, Certificate of Achievement, Rotana Hotels

& Resorts – Dubai, UAE (Mar 2017)

Cross-Training as Guest Service Team Leader, Certificate of Achievement, Rotana Hotels & Resorts – Dubai, UAE (Oct 2016)

Managing Your Career Programme (Employee Development Programme), Certificate of Development, Rotana Hotels & Resorts – Dubai, UAE (Dec 2015)

Basic First Aid with CPR & AED for Adults, Certificate of Participation with Serial No. LW 136/2014, Medic First Aid International – Dubai, UAE (Mar 2014)

Basic Fire Safety, Training Certificate, Sharjah Police, General Directorate – Sharjah, UAE

(Mar 2010)

Light Vehicle Driving License – Sharjah, UAE (Jan 2005) Other Honours and Awards

Certificate of Achievement, Guest Service GOLD, Dubai Tourism & Commerce Marketing

(DTCM) – Dubai, UAE (Nov 2015)

Certificate of Appreciation, Deanship of Student Affairs, American University of Sharjah – Sharjah, UAE (Mar 2012)

Certificate of Appreciation, Deanship of Student Affairs, University of Sharjah – Sharjah, UAE (Apr 2010)

Language Skills

Arabic

English

Urdu

Persian

Professional References

Mr. Charles de Flamingh

Director of Security

Al Murooj Rotana Hotel & Suites

Dubai, UAE

Mobile: +27-65-991-****

Email: ac6cx1@r.postjobfree.com

Mr. Yahya Al Hooti

Government Relations Manager

Rotana Hotels & Suites

Dubai, UAE

Mobile : +971*********

Email : ac6cx1@r.postjobfree.com

Mr. Carlos Uaje

Telephone Supervisor

Pearl Rotana Capital Center Hotel

Abu Dhabi, UAE

Mobile : +971*********

Email : ac6cx1@r.postjobfree.com

Contact this candidate