Training Service
Resume:
ARSENIO H. CHAVEZ JR, RME
(With Company Release, Requires demand letter)
#** * ***** **. *** Rivas Lote, Balanga City,
Bataan, Philippines
***********@*****.***
Objective:
To obtain a technical position in a respectable company, wherein my skills and experience will be a contributor in achieving company’s goals and targets, and at the same time will enhance the skill set which is on hand. Qualifications:
Philippines duly Registered Master Electrician
National TVET Trainer’s Certificate I
An experienced and certified Nissan Technician.
Certified Nissan Service Advisor
Trained in Nissan Service Management.
Experience in Technical reporting and warranty investigation.
Apt knowledge in performing electrical troubleshooting using EWD and scan tools
(Toyota IT 2, Nissan Consult 2&3, BMW ISTA-D & ISTA-P). Educational Background
Professional Teaching Certificate (PTC), University of the Philippines Open University
(2018)
A Graduate Student from the Technological University of the Philippines for Master of Technology (2011).
Achieved Bachelor of Technology Degree from Sorsogon State College in the year 2007 for Automotive Technology.
Undergraduate of Bachelor of Science in Marine Transportation from Mariner's Polytechnic College Foundation in the year 1998-1999.
Graduated in Secondary Education from Sorsogon State College Laboratory High School in the year 1998.
Finished Primary Education from Balogo Elementary School in 1994 Professional Background
Technical Instructor II
Saudi-Japanese Automobile High Institute, Jeddah KSA July 6, 2014 – March 30, 2018
Academic Functions
A. Training delivery
1. Prepare textbook, worksheets, lesson plan, test bank, test questioner, and necessary materials for instruction according to the curriculum. 2. Conduct and deliver technical training as per curriculum 3. Prepare, conduct, monitor and supervise examinations 4. Encourage students to promote self-study with proper directive. 5. Assist and guide students on DIY repairs.
B. Student Management
1. Evaluate/maintain accurate records of student’s academic performance, evaluation, attendance, attitude, grades (test, quiz, assignment), and submit reports as or when needed.
2. Provide counseling and advice to students.
3. Keep students discipline to acceptable norms.
4. Serve as role model to students, i.e. in punctuality, attendance, uniform, haircut, wearing safety shoes etc.
C. Training and development
1. Conceptualize, develop, study and finalize training module, training materials, and simulators, textbook, according to the set curriculum outline of the institute. 2. Train / involve assistant instructor in the student and class management. 3. Train / utilize the assistant instructor to maintain orderliness and cleanliness of unit room and workshop area of assignment.
4. Train assistant instructor to deliver theoretical and practical training to the students in assigned area.
Administrative Functions
A. Unit room and workshop management and maintenance 1. Maintain 5s of unit room and workshop area of assignment. 2. Follow work safety in the unit rooms, workshop and institute premises. B. Training materials/equipments and vehicle management and maintenance
1. Protect training materials, vehicles and equipment from losses and damages. 2. Check, maintain and rehabilitate training materials/ equipments and vehicles to keep functionality.
3. Report/ recommend materials for condemnation and replacement. C. Others
1. Supervise, monitor and evaluate the assistant instructor and submit quarterly report.
2. Conduct/ provide assistance during make-up and special classes. 3. Performed assigned task during semester-end examination, student’s orientation, graduation, skills contest, and etc.
4. Participate in curriculum development and recommends changes in the curriculum and materials allocation.
5. Provide recommendation and assistance in the development of annual budget on the area of assignment.
6. Participate in committees as or when requested / assigned. 7. Attend faculty meetings, workshop and training seminars. 8. Visit workshops during OJT period as and when required. 9. Recommend, suggest concept and functional ideas for the improvement or betterment of the institute as a whole.
Nissan Service Advisor
Nissan Alhamrani United Company,
Khalidiya Branch Dammam KSA
2012 – October 25, 2013
Act as a pipeline between customer and workshop.
Keeping the customer loyal through excellent customer service and ensuring maximum customer retention.
Handle customer service operation (Proactive contact, Appointment, Reception, Job progress control, Delivery, Follow-up, Customer complaint handling).
Contribute to dealer’s profit.
Technical Service Advisor
Nissan Alhamrani United Company
Khalidiya Branch Dammam KSA
2011 – 2013
Provide technical support and assistance to workshop with regards to technical issues.
Studying, gathering and transmitting the latest technical information and service literature to all service personnel
Maintaining updated published information and workshop literature (Technical Service Bulletin, Fix Tips and Service Campaign)
Provides and create quality technical report
Participate in service operation meetings. Chaired periodical technical information meeting with workshop.
Conduct technical investigation on new and phenomenal vehicle troubles and provide report to the Technical Department essential in creating future technical bulletins.
Team Leader
Nissan Alhamrani United Company
Khalidiya Branch Dammam KSA
October 5, 2011 – 2012
Responsible for maximizing workshop utilization, productivity and efficiency
Ensures that customer’s vehicles are fixed right the first time by implementing strict quality control procedures
Supervise technician in order to maintain and improve quality of repair
Ensures that repairs are carried out within promised delivery time and estimated cost
Confirming and managing quality of work in progress
Escalate technical issues to Workshop Manager/In-Charge for prompt technical resolution
Allocating work suitable to technician skill levels and capabilities or advise job controller in charge of this
Test driving all vehicles with drivability concern to ensure quality on all appropriate comebacks
Signs off satisfactory accomplished jobs and any additional jobs found for customer’s approval and information
Follow-up non-availability of parts for service completion
Managing and monitoring technician effective use of time or work hours
Maintaining and enforcing workshop housekeeping and safety standards
Ensure and enforce proper utilization of service facilities, SST Tools and equipment
Ensures that proper maintenance are carried out on all service equipment and tools
Enforce and ensure high standard of workshop cleanliness and orderliness
Advise management regarding technician job performance, training needs and other specific areas as requested by management
Evaluating, monitoring and conducting periodic review of personnel performances directly reporting with
Recommends personnel training needs for competency improvement and career growth and development
Implement service campaign initiatives and its completion compliance Conducting other duties as assigned by superior
Technical Support Specialist
AutoMD.com of US Autoparts Philippines
9thFlr Robinson CyberGate Plaza
Boni Mandaluyong, Metro Manila
October 31, 2010 – October 3, 2011
Answers posted questions in www.AutoMD.com related to engine repairs.
Edit and create Do-it Yourself Guides for AutoMD.com website.
Translate posted OBD Codes queries in AutoMD.com and provide repair recommendations.
Perform additional duties as deemed necessary.
Service Station Supervisor
Petromin Express
Dammam, KSA
October 5, 2008 – October 14, 2010
Worked as the over-all in charge of branch operations.
Supervise technicians in performing maintenance service and repairs.
Generate new accounts for fleet service in addition to existing fleet accounts for additional profitability through effective marketing strategy.
Provide necessary direction to the pool of staff through proper management and administrative functions regarding service operations and distributions.
Take necessary actions for recruitment and training staffs for their respective functions.
Supply accounts payable and accounts receivable management with all financial status.
Increased and surpassed monthly sales targets through upselling parts and providing excellent services to clients to achieve good feedbacks and ensure client's return.
Ensure proper purchasing and inventory of supplies.
Service the following vehicles; Ford, GMC, Chevrolet, Chrysler, Jeep, Cadillac, Mercedes Benz, Toyota, Lexus, Nissan, Honda, Peugeot, Infiniti, Mitsubishi, Dodge, Account Officer
Friendly Care Foundation Inc
Mandaluyong, Metro Manila
September 20, 2007 – September 28, 2008
Markets company services and create new accounts in addition to existing accounts to generate more sales.
Accounts management and ensure the delivered services met clients' satisfaction.
Reports to Sales Manager regularly.
Research/ Marketing Officer
Greenhill International Trade Resources
#11 Annapolis St Greenhill San Juan MM
April 16, 2006 – August 8, 2007
Research for new and viable business opportunities for Korean Expats
Function which involves promoting, selling and distributing Korean steel rods and bars to Philippine Market.
Auto Mechanic
Rey Auto and Body Repair Shop
February 3, 2003 – July 26, 2005
Sorsogon City, Philippines
Perform routine automotive maintenance tasks, including oil changes, tire rotations, transmission flushes, injector cleaning
Tire changing and balancing
Air conditioner servicing (recovery and charging)
Wheel alignment
Electrical service (troubleshooting and parts replacement) AWARDS/ACHIEVEMENTS/TRAININGS RECEIVED:
Certificate of Attendance – IIEE WRCSA 2017 Mid-Year Convention and Technical Seminar for Transformer Nuetral Grounding Resistor Sizing and Differential Protection, Construction of EHV, 380/110kV SF6 GIS Substation. July 14, 2017, Jeddah KSA
Certificate of Attendance – Basic Electrical Safety, March 17, 2017 Jeddah, KSA
(IIEE-WRCSA)
Certificate of Attendance – “Fire Alarm System Design & Application”, March 13, 2017, Jeddah KSA (PSME-JWR)
Certificate of Attendance – Video Surveillances Systems, February 3, 2017, Jeddah, KSA (IIEE-WRCSA)
Certificate of Attendance – Technical Seminar on Motors & Generators for all industries, all applications, January 13, 2017, Jeddah, KSA (IIEE-WRCSA)
Certificate of Recognition – for passing Registered Master Electrician Licensure Examination, December 9, 2016, Philippine Professional Organization, Western Region Saudi Arabia
Certificate of Attendance – Technical Seminar on Design and Water Distribution System, November 25, 2016, PSME-JWR Jeddah, KSA
Certificate of Recognition for active Participation, November 25, 2016, PSME-JWR Jeddah, KSA
Certificate of Attendance – Technical Seminar on Basic Motor Protection, Maintenance and Troubleshooting, November 11, 2016, Jeddah KSA
Certificate of Attendance – Technical Seminar on Operation and Maintenance of Rotating Equipment, October 14, 2016, PSME-JWR Jeddah, KSA
Passed Special Professional Licensure Board Examination (SPLBE) for Registered Master Electrician, September 14, 2016, Jeddah Saudi Arabia.
Certificate of Attendance – Technical Seminar on Heating and Air-conditioning
(HVAC Design), August 19, 2016, PSME-JWR Jeddah, KSA
Certificate of Attendance – Short Circuit Calculation, Generator Power Plant Design, Introduction to Electrical System Design, LED Lighting for Industrial and Outdoor Application in Saudi Arabia, July 15, 2016 (IIEE-WRCSA 2016 Mid-Year Convention)
Certificate of Training Completion – Window & Split Air Conditioner Installation & Servicing (2016) (GAIUS Skilled Workers Foundation, Jeddah KSA)
Certificate of Attendance – Technical Seminar on Design and Installation of Generator System (2016) (Institute of Integrated Electrical Engineers Western Region Chapter KSA)
Certificate of Attendance – Solving Human and Organizational Problems (SHOP)
(December 2015) (Saudi – Japanese Automobile High Institute, Jeddah KSA)
Certificate of Attendance – Seminar on “Advanced Microsoft Excel 2013 and Dashboard Reporting”, September 19, 2015, Philippine Institute of Certified Public Accountants, Jeddah KSA,
Certificate of Training Completion – Laptop and Desktop Servicing (September 4, 2015) (FILCOM, Jeddah KSA)
Certificate of Attendance – Train the Trainer Program, Creating a Supportive Learning Environment (CaSTLE) (August 2014 Saudi-Japanese Automobile High Institute, KSA)
National TVET Trainer Certificate Level I – Automotive Servicing NC II (2014)
(TESDA Bataan Philippines)
Trainers Methodology Certificate I – TESDA-PTTQS Cert # TMC – 140***********
(2014) (TESDA Bataan, Philippines)
National Certificate II – TESDA-TVET 2014-2019 Cert #140*********** (TESDA Bataan, Philippines)
Certificate of Training – NISSAN Service Management Training (2013) (Nissan Alhamrani United Company, KSA)
Certificate of Training – NISSAN Service Advisor Education Program (2013)
(Nissan Alhamrani United Company, KSA)
Certificate of Training – NISSAN Service Technical Education Program – Chassis
(2013) (Nissan Alhamrani United Company, KSA)
Certificate of Training – NISSAN Service Technical Education Program – Engine
(2012) (Nissan Alhamrani United Company, KSA)
Certificate of Training – NISSAN Service Technical Education Program – Technician
(2012) (Nissan Alhamrani United Company, KSA)
Certificate of Training – Electronic Fuel Injection (Engine Computer Management) Servicing (Don Bosco Makati, Philippines)
Certificate of Training – Car Aircon Servicing (Don Bosco Makati, Philippines)
(2011)
Certificate of Training – Automatic Transmission Servicing (Don Bosco Makati, Philippines) (2011)
Certificate of Training – Power Train & Chassis Servicing (Don Bosco Makati, Philippines) (2011)
Certificate of Training – Gasoline Engine Servicing (Don Bosco Makati, Philippines)
(2010)
Certificate of Training – Automobile Electrical Servicing (Don Bosco Makati, Philippines) (2010)
Certificate of Competency NC I – 2006-2009 Cert. # 060********* (TESDA Sorsogon, Philippines)
Student Council President (2004-2005) (Sorsogon State College, Sorsogon City, Philippines)
Sorsogon Provincial Chairman – Red Cross Youth Council (2004-2005) (Sorsogon Philippines)
Best Student Parliamentarian (2004) (Sorsogon State College, Sorsogon City, Philippines)
Vice-chairman AKSYON KABATAAN (Youth Political Party) Sorsogon Province
(2003-2004)
President-Youth Empowerment of Seabreeze, Seabreeze Homes Cabid-an Sorsogon (2000-2001)
PROFESSIONAL MEMBERSHIP
Integrated Institute of Electrical Engineers – Western Region Chapter, Saudi Arabia
Philippine Society of Mechanical Engineers – Jeddah Western Region, Saudi Arabia REFERENCES:
Marlon T. Baquing Military Technological College
Technician Civil Engineering and Quantity Surveying *********@*****.***
Raad Abdulaal Nissan Alhamrani United Co.
Service Manager Dammam KSA
Jun Lacson Pantig Nissan Alhamrani United Co.
Technical Trainer Jeddah KSA - previous
Efren Cruz Bismonte Saudi Japanese Automobile High Institute Senior Technical Instructor I Jeddah, Saudi Arabia **********@*****.***
280-7777 loc 108
Paul L. Morfe Saudi Japanese Automobile High Institute Senior Technical Instructor I Jeddah, Saudi Arabia *******@*****.***
280-7777
Noel H. Desalisa Saudi Japanese Automobile High Institute Group Leader Jeddah, Saudi Arabia
**********@*****.***
280-7777 loc 133
Contact this candidate