Hotel General Manager

GHUGE NITIN MHALU

**/*, ****** ****, ***** Nagar, Vikhroli (E), 400083

Home: (+255) 071*******, Cell :( +91-977*******,*************@*****.***

Objective: I am now looking to progress into a senior management position within the Hospitality sector. .

SUMMARY: Hotel Operation Manager with huge background in supervising and managing all aspects of all the department; performing daily monitoring of rooms inventory, rate, F&B Production & Service, Staffing, Security; ensuring adequate staffing levels for all departments, developing and implementing training and development plans; managing department forecasts and budgets for both line expenses and payroll.

Summary of Skills

Financial management experience. ( P&L, Budget )

Knowledge of distributing Goods & Material.

Knowledge of property management systems. ( IDS,RezNext,NightsBridge,Synixis )

In-depth technical proficiency in Microsoft applications.

Strong ability to solve problems - identifies and finds solutions.

Considerable legal knowledge related to hotel issues, including rental contracts.

Knowledge of governmental regulations and safety standards.

Excellent communication skills - both verbal and written.

Excellent organization and time management skills.

Deep and advanced accounting and mathematical skills.

Ability to adaptable easily and learn quickly.

Ability to multi-task, remain calm and professional under stress.

Exceptional ability to maintain a positive attitude, handle conflict and confrontation.

Proven ability to establish structure and discipline in a department.

Professional Experience

Island Paradise Inn, Zanzibar (Tanzania, East Africa)

Jun – 2017 to till Date

General Manager (Operations & Sales)

Fully responsible for Hotel Operation.

Oversee all the hotel transaction, High Bills & Creditors recovery.

Oversee All the OTA Bookings and Performance.

Support and work with all HOD’s in all aspects of running hotel.

Ensure the premises are in operative condition as per category of the unit to receive & serve the guests.

Monitor the co-ordination between all departments for smooth & efficient operations.

Assessing and reviewing customer satisfaction and service recovery process.

Randomly inspecting the stores (F & B / Kitchen) to check the stock in hand (quality, par stock levels, expiry etc) with the F & B Manager & Chef.

Dealing with Suppliers / Vendors for quality products involving Purchase Manager and providing performance assessment of vendors every quarter to HO Purchase.

Providing timely and constructive feedback to all direct reports as and when required either formally or informally.

Conduct weekly / Daily meeting with marketing people for enquiry & follow up & conversion to grow up the business.

Monitor and maintain operation & overhead cost in order to maintain maximum revenue to the organization.

Svenska Group of Hotels (Mumbai)

Apr – 2016 to May - 2017

Noble House Hotel &Resort. (West Africa-Ghana)

May -2012 to Mar– 2016

Front office Manager,

Trains, cross –trains, and retrains all front office personnel.

Verifies that accurate room status information is maintained and properly communicated.

Working on Reznext, Synxix, Sabre, All OTA & IDS.

Resolves guest problems quickly, efficiently, and courteously.

Keep record of all the Distribution and Receivables.

Updates group information. Maintains, monitors, and prepares group requirements. Relays information to appropriate personnel.

Reviews and completes credit limit report.

Works within the allocated budget for the front office.

Enforces all cash-handling, check-cashing, and credit policies.

Conducts regularly scheduled meetings of front office personnel.

Maximize room revenue and occupancy by reviewing status daily. Analyse rate variance, monitor credit report and maintain close observation of daily house count. Monitor selling status of house daily.

Prepare revenue and occupancy forecasting.

Taking care of all over Hotel Operation in absence of General Manager.

Keeping Up to date hotel Necessary government Document.

Taking immediate action on guest feedback.

Support all team to complete the Monthly sale Target

Yogi Group of Hotels, (Mumbai)

Sep-2011 to Apr – 2012

Duty Manager

Developed and implemented strategies for front office, bell stand, parking, concierges, etc. that support achievement of the hotel's goals.

Developed and implemented processes and procedures for assigned departments which support achievement of service and financial goals.

Ensured front desk handles billing and cash in accordance with hotel's standards.

Planned and coordinated hotel housing activities by working closely with Sales, Catering, Housekeeping and other departments.

Sayaji Group of Hotels, Pune.

Aug-2010 to Sep-2011

The Dukes Retreat A Keys Hotels, Khandala.

Mar - 2009 to Jul- 2010

Front Office Executive.

Supervised assigned staff.

Create a work environment that promoted teamwork, recognition, mutual respect and employee satisfaction.

Provide ideas and suggestions for new products, services, technology and processes.

Performed all front office duties when necessary.

Prepared front office activity reports for review.

Scheduled employees based on volume, demand patterns and scheduled group travel arrangements.

Participated in formulating selling strategies and rate structures.

Software skill

Proficient in the use of MS-Word, MS- Excel, MS-Power Point & Internet Explorer.

Working knowledge of the PMS (IDS) Software.

Working knowledge of Fidelio Hotel Software.

Working knowledge of Galileo aviation Software also.

Educational Qualification

Diploma in Hotel Management. (2009)

Bachelor of Arts with Pune University on 2009.

Board of higher secondary Education, with Pune on 2004

Board of secondary Education, with Pune on 2002.

Professional Education

BTEC-HNC with Edexcel (UK) 2009

Diploma in Travel Management. (2009)

Diploma in Aviation Management. (2009)

Diploma in Personality Development. (2009)

Diploma in professional English Communication. (2009)

Personal Details

Father Name Ghuge Mhalu Shivaba

Mother Name Ghuge Jijabai Mhalu

Date of birth 19th Feb, 1987.

Language known English, Hindi and Marathi.

Hobbies Collect the Different coins & listening to music.

I hereby declare that the above given information is true to the best of my knowledge and belief.

Ghuge Nitin Mhalu

Date - 11/07/2018

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