Customer Service Personal Assistant

HEATHER ORTEGA

PROFILE

I’ve had the pleasure of working in several different industries giving me opportunities & skills to perform at a high capacity for this position.The time I’ve obtained from notable organizations has enabled me to ensure that the customer experience is the best it can be.

EXPERIENCE

FLIGHT SERVICES INTERNATIONAL - FLIGHT ATTENDANT - SEPT 2015 - PRESENT

Major job duties include: Stewardess for private airline, clients ranging from Military to high profile clientele.

HOUSTON METHODIST ST. CATHERINE HOSPITAL SECRETARY II - SEPT 2015 - SEPT 2017

Major job duties include: Provides administrative support to CFO & DOPC for hospital as well as existing units and new programs to come. Aids in scheduling responsibilities including; PTO requests, schedule changes, and daily upkeep and review for the nursing unit; Handles and verifies payroll for nursing staff. Manages and organizes all employee files; Maintains the renewals of all certifications for nursing staff; Orders supplies for administration & LTAC unit;Manages board room reservation Calendar; Chair of the event planning committee for the hospital.

Awarded: Nursing Champion - May 2017

METHODIST WEST HOSPITAL PATIENT ACCESS ASSOCIATE - NOV 2014 - SEPT 2015

Major job duties include: input recurring and new patient data (data entry); retrieve, process and verify patient insurance; process claims; and account patient co-payments.

SEWELL CADILLAC OF HOUSTON SERVICE CASHIER/ CUSTOMER SERVICE LIAISON - JULY 2012 - SEPT 2015

Obsessed with service - create rental agreements by processing insurance; verify insurance and process damage claims; retrieve deductibles necessary for claims through various carriers; quickly and effectively solve customer issues; maintain quality control records while constantly seeking new ways to improve customer service; answer calls and schedule appointments with a calm and professional demeanor; assisted in customer services needs on drive; assisted in oversight of valets and car wash associates

Awarded: Employee of the Month Award (110% Award) - March 2013

POWER HOUSE CHURCH/ JORDAN RANCH LODGE - ADMINISTRATIVE ASSISTANT & PERSONAL ASSISTANT TO GM - JULY 2009 - JULY 2012

Main job duties include:coordinate hospitality events; manage contracts with vendors; order supplies and equipment; manage high call volume, prepare reports, memos, letters and other documents using word processing, spreadsheet, database, or presentation software; assist general manager with daily activities; manage projects and conduct research on GM’s behalf; organize and maintain records; assisted with needs to high profile clientele.

EDUCATION

LONESTAR COMMUNITY COLLEGE ASSOCIATE OF ARTS DEGREE - MAY 2015

SKILLS

Outstanding customer service Strong organizational skills Effective problem solving Computer knowledge in Word, Pages, Excel, Numbers, Outlook,and Powerpoint Strong computer troubleshooting

Able to train, motivate, and supervise team members Understand Spanish

REFERENCES

Gary Kempf VPO/Administrator - Houston Methodist St. Catherine ******@****************.***

Jennifer Cole Nursing Education Director - Houston Methodist St. Catherine ******@****************.***

David Reid l Chief Marketing Officer - NOV *****.****@***.***

13115 Whittington Dr, TX 77077 318-***-**** ****************@*****.***

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