IT - Helpdesk /Technical Support Analyst / Network Admin & Technician

Nigena Fidele

IT - Helpdesk /Technical Support Analyst / Network Admin & Technician

Miamisburg, OH

*********@*****.***

* * * - * * 8 - 3 8 2 6

Enthusiastic and self-motivated multi-lingual IT professional adapting to an ever changing field. Able to manage time and resources when handed multiple time-constrained tasks while meeting and exceeding the average quota of service level agreement expectations. Proven experience in network/ hardware/operating system troubleshooting, PC assembly, system integration, technical support, and customer service helpdesk. Driven to succeed.

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Help Desk Support Analyst

STRATACACHE, Inc

March 2016 to June 2018

• Worked as a technical resource for PRN products.

• Remote troubleshooting and diagnostic assistance involving digital connectivity, client-side Windows and Linux computers, and audio/video distribution hardware.

• Using Telnet, SSH, FTP, SCP, RDP networking protocols with In-Depth working knowledge of TCP/IP and Internet connectivity.

Remote support and infield Tech

SELF EMPLOYED - Superior Networks llc - Miamisburg, OH May 2011 to March 2016

Monitored Over 900+ Computers

• PC trouble shooting

• OperateedWindowsWin 1 0, W i n 7, WinVista, WinXP, andLinux(Ubuntu )

• Windowsserver 2 0 0 3, WinServer 2 0 1 2 r 2

• XenServer

Education

Network & Database Administration

Virginia Western Community College Roanoke - Roanoke, VA August 2011 to 2013

Patrick Henry High School

2009 to 2011

Skills

CUSTOMER SERVICE, EXCELLENT CUSTOMER SERVICE SKILLS, ORGANIZATIONAL SKILLS, Microsoft products, Desktop Support, Service Desk, Tech Support, Active Directory, Help Desk Additional Information

• Communication skills Attention to detail

• Organizational skills Bilingual

• Excellent Customer service skills

Intermediate PC skills

Technical writing

Trained and/ experienced working with Active Directory, Microsoft 2000, NT, XP, Exchange, Microsoft Office (Word, Excel, PowerPoint, Access, Outlook), Project, and Visio

Communication skills

Ability to manage time effectively

Critical listening and thinking skills

Proper grammar usage

Customer service oriented

Decision making/problem solving skills

Able to work independently and within a team environment

Overall understanding and knowledge of IT environment

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