Human Resources Employee Relations

SUSAN K. FERREBEE, PHR, SHRM-CP

***** ******** ****, *********, **** 44632

Home- 330- 877-3443 Cell- 330-***-****

Email- *****.********@*****.***

LinkedIn Profile URL: http://www.linkedin.com/in/susankferrebee

SUMMARY: Successful Human Resources Leader with almost eighteen years of experience in the area of human resource management. Possess exceptional communication, interpersonal and organizational skills.

KEY COMPETENCIES:

Recruitment and Selection Orientation and Onboarding Training & Development

HRIS Technology Employment Law Performance Reviews

HR Policies and Procedures Organizational Development Strategic Planning

Team Building Management Documentation

Decision-making Employee Relations Communication

LEADERSHIP EXPERIENCE:

Serve on the Board of Directors for the Marlboro Township Fire Department 2015- present

oAssist with grant- writing, decision-making, and creating policies

Served on the Board of Directors for the Green Chamber of Commerce 2006-2009

oCommittee Chair and Sponsor for the Business to Business Committee

Served as a Subject Matter Expert and instructed a regular class on “Documenting Discipline” at our corporate headquarters as part of our salary onboarding program

SIGNIFICANT ACCOMPLISHMENTS:

Call Center Operations “Employee of the Month” twice

Achieve “Human Resources Recruiter of the Month” on a consistent basis

Created and implemented an “Ongoing Recognition Program” that was requested by the Executive Team to be used in other locations

Was asked to coordinate all hourly unemployment claims in the company when the regular coordinator was on a leave of absence

Manage a recruiting and retention budget of approximately $45,000 per year

Recruited, interviews, hired, and motivated more than 3000 people over the last 18 years, averaging 200 hires per year

Maintain a 95% retention rate of employees

PROFESSIONAL EXPERIENCE:

InfoCision Management Corporation, Uniontown, OH

9/07- present Senior Human Resources Recruiter/ Coordinator

Train and mentor new Human Resources Recruiters

Work as a team with other Senior HRRs to develop, review, and implement corporate policies and procedures

Continue with daily human resources responsibilities

In January 2011, the position was split to include a more focused recruiter role

9/00-9/07 Personnel Coordinator/ Human Resources Coordinator

Recruit, interview, hire, and retain employees

Coordinate scheduling and staffing needs for 200+ employees

Document, counsel, and terminate employees

Ensure compliance with all employment laws, including ADAAA, FMLA, Title XII, etc.

Represent the company in unemployment hearings

File appropriate paperwork to ensure compliance with Worker’s Compensation and OSHA requirements

Create and develop incentives to enable strong retention and excellent employee morale

Conduct investigations and proceed as appropriate

Review employee benefits and assist employees in their onboarding process

10/97-9/00 Senior Program Supervisor/ Program Supervisor

Train new supervisors on how to perform their job effectively

Analyze appeals and scripts, giving feedback through written and oral reports

Evaluate and coach phone center employees, with 48 employees per shift

Make management decisions to ensure smooth operation of the phone center

ADDITIONAL PROFESSIONAL EXPERIENCE:

10/96-10/97 Follow-up Trainer, InfoCision Management Corporation, Uniontown, OH

9/96-6/97 Substitute Teacher, Akron Public Schools, Akron, OH

8/94-6/96 Third Grade Teacher, Monsignor Geno Monti School, Farrell, PA

CERTIFICATIONS AND MEMBERSHIPS:

Professional of Human Resources (PHR)- HR Certification Institute: 6/4/05- 10/31/20

Certification as a SHRM-CP- Society for Human Resource Management 1/26/15-10/31/18

Member of Society for Human Resource Management (SHRM)

Member of National Association of Professional Women

EDUCATION: Bachelor of Science, Kent State University, 1993

-Graduated Cum Laude

-Majored in Elementary Education with an English concentration

-Kappa Delta Pi, Honorary Educational Fraternity

VOLUNTEER EXPERIENCE AND ACTIVITIES: Marlboro Township Volunteer Fire Department-Women’s Auxiliary, Volunteered for Art-a-Palooza for the Green Arts Council, Relay for Life Walks for the American Cancer Society, Volunteered with Junior Achievement, Volunteered for Akron-Canton Regional Foodbank

Ciresi & Morek is a national search firm based out of Northeast Ohio that specializes in the industrial sector. Our clients include Fortune 500, private equity and privately held companies. We are the most honest executive search firm you will find. We act as an extension of your business, working diligently to find top-tier talent for your specific needs. Our extensive network and broad knowledge of different industries allows us to quickly identify candidates, and keeps our clients coming back. There's a reason why we have a 98 percent customer return rate.

We are currently assisting our client, a Global Market Leader, with a Human Resources Manager search located near Akron, OH. Reporting to a President the Human Resources Manager will align business objectives with employees and management, consult management on HR initiatives, assess and anticipate HR related needs seeking to develop innovative solutions.

Responsibilities:

Manages human resources operations and develops HR and organization strategies in line with business objectives and future requirements

Implements a manpower planning by defining: retention plans, succession plans, skills reinforcement, employees moves inside the company or inside the Group

Complies with the Group HR processes and tools: appraising, reviewing staff job contribution, compensation policy, etc.

Supports management by providing human resources advice, counsel, and decisions.

Complies with federal, state, and local legal requirements by studying existing and new legislation; anticipating legislation; enforcing adherence to requirements; advising management on needed actions

Works closely with the Director HR, NA in the application of all HR programs, policies and guidelines

Assists the Director HR, NA in the daily administration of other HR services as directed or assigned, including recruitment and selection, promotions, transfers, contract negotiation and administration, affirmative action/EEO compliance, performance evaluation process, and employee relations in accordance with quality management principles and overall objectives of the organization

Develops, prepares, generates and analyzes ongoing and ad-hoc special reports pertaining to employee personnel information and data, including issues such as benefits costs, staffing levels/deployment, turnover, absenteeism, recruitment, applicant tracking, affirmative action/EEO, compensation, promotions, etc.

Ideal Candidate Profile:

Bachelor Science in Human Resources or applicable work experience required.

Master Degree with HR concentration preferred.

7-10 years' experience in HR

Experience with e-recruitment systems and HRIS

Total Compensation:

100,000 - 120,000

Contact this candidate