Manager Customer Service

DEBORAH M. ERDMAN

*** ***** ****** ****** *********, WA 99336

********@*****.*** 509-***-****

ACCOUNTING AND BOOKKEEPING

Analytical, detail-oriented professional with several years of experience processing and administering biweekly and semimonthly payroll, filing related taxes, and balancing and reconciling accounts. Adept at controlling all accounts payable (A/P) and receivable (A/R). Proven expertise in preparing and submitting balance sheets and monthly Profit and Loss (P&L) reports to accountants, owners, and managers. Track record of contributing to increased profitability and substantial cost savings while achieving superior standards of client service and satisfaction. Knowledge of Generally Accepted Accounting Principles

(GAAP). Flexible team player with the ability to learn quickly and adapt readily to new situations. Financial and Management Competencies

● Payroll Administration

● Invoice Coding and Payment

● Account Billing and Collections

● General Ledger Posting and Adjusting

● Revenue and Expense Reporting

● Federal Tax Preparation

● Account Balancing and Reconciliation

● Legal and Regulatory Compliance

CAREER EXPERIENCE

PATRIOT FIRE PROTECTION, INC. ( Subcontracting to Bechtel National), Kennewick, WA Cost Accounting Clerk / Administrative Assistant / Document Control, 7/2007 – 9/2011 Performed various accounting functions by applying basic principles and fundamental business theories. Retrieved information from automated software and prepared weekly, monthly, quarterly, and yearly reports. Updated Total Cost Reports and reconciled all expenses charged to multiple accounts. Supported coordination of standard and complex client invoices including government payroll additive and indirect rate adjustments. Completed and coded invoices to proper accounts. Prepared, reviewed, and analyzed billing transactions. Accurately monitored all weekly timecards for payroll. Managed all phone calls for team of 20 employees while greeting and routing clients to appropriate staff. Scheduled and tracked all training, physical exams, and drug testing for personnel. Created employee packets, verified applications, and maintained personnel records. Assisted Superintendent, Project Manager, Quality Manager, and Field Inspector by proofreading all policies, procedures, training manuals, documents, and correspondence. Researched all document issues to determine applicability of laws, regulations, and procedures.

● Successfully maintained Quality Control, created and coordinated all advertising, and utilized Microsoft Office Site and QuickBooks applications. IDEAL SOD, Pasco, WA

Office Lead / HR Manager / Accounts Payable / Customer Service, 1/2006 – 7/2007 Processed bill payments, ensured proper costing of all invoices, and authorized payments of state taxes, insurance, garnishments, and quarterly state and federal reports. Monitored and issued payments to business operating loan. Reviewed employee timecards daily and administered semimonthly payroll. Verified equipment insurance and submitted to asset list for depreciation and expensing. Prepared and submitted balance sheets and monthly Profit and Loss (P&L) reports to owner and accountant. Conducted yearly audits of all assets, audited and balanced liabilities, and reconciled company checkbook monthly. Collaborated with accounts receivable and collections in auditing and correcting errors in general ledger. continued...

DEBORAH M. ERDMAN PAGE 2

Answered phones, received orders, invoiced customers, and accepted payments. Recruited candidates for all available positions in company. Prescreened prospective team members and assisted in conducting interviews. Set up training and seminars while tracking certifications for truck drivers and employees. Provide high-level support and assistance to business owners while coordinating all human resource (HR) functions, administering payroll, submitting tax reports, and performing accounting data entry. Consistently ensure exceptional customer service and track all projects from initial bid through final delivery. ABOUT HAIR, ABOUT FACE, Kennewick, WA

Office Manager / Book keeper/Salon Coordinator / Customer Service, 7/2004 – 12/2005 Collected monies and prepared daily bank deposits. Controlled accounts receivable (A/R) and payable

(A/P), processed biweekly payroll, supervised inventory purchases, and ran balance sheets and P&L reports. Reconciled three checking accounts monthly, paid quarterly taxes, and reported all revenue and expenses. Recruited employment candidates, interviewed potential employees, and extended job offers.

● Instrumental in applying and securing approval for State of Washington Cosmetology Apprenticeship program within first month of employment; created handbook, organized training library, and set up numerous seminars, workshops, and mentoring programs. BECHTEL NATIONAL, Hanford, WA

Project Document Control Clerk / Administrator Assistant, 4/2002 – 7/2004 Analyzed and issued design documents for Hanford Vitrification Project. Supported engineers and administration by responding to questions and expediting urgent documents. Provided key support to project personnel by using Electronic Document Management System (EDMS).

● Selected for group completing special project to create Desktop Manual and step-by-step checklist of instructions for new employees.

TRI-CITIES BATTERY, Kennewick, WA

Customer Service Writer, 5/2001 – 4/2002

Efficiently answered phones, scheduled appointments, greeted and assisted customers, wrote service orders, collected payments, ordered parts, and monitored inventory. EAGLE FREIGHTLINER, Pasco, WA

Sales Department and Warranty Administrator / Service Manager’s Assistant, 3/1995 – 1/2001 Processed credit applications, wrote contracts, invoiced sales, and calculated profits, losses, and costs. Submitted and monitored A/R and A/P. Monitored and scheduled all training for department. Documented productivity, timesheets, training, and revenue. Assisted Manager with budgets and projections. Performed title work and Notary Public functions.

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Prior success as Manager’s Assistant / Warranty Administrator (1992 to 1995) with Jim’s Pacific Garage. EDUCATION AND CREDENTIALS

Associate in Applied Science, Business Administration, 2 013 Certificates in Accounting and Business Administration, 2 013 and 2012 COLUMBIA BASIN COLLEGE – Pasco, WA

Additional Professional Development: T ax Associate – H&R Block; Trucking Industry Certifications in Engine Warranty, Service, Maintenance, and Building Truck Specifications per Customer Needs

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