Technical Writer Design
Resume:
Robert Pacheco
561-***-**** Cell
561-***-**** Home
Systems/Software Experience
Operating Systems/Languages: Windows 10, Windows XP, IBM OS/2, MS & PC-DOS, MAC OS 2, UNIX, PICK, C++, Java, SQL Server (DBMS)
Hardware: AS/400 Systems, IBM & IBM PC Clones, Apple MacBook
Software: RoboHelp 11 (WebHelp & HTML), RoboHelp for FrameMaker 1.2, MadCap Flare 8, Adobe FrameMaker 7 & 5.5, Help+Manual v. 6, MS Office 365 ProPlus, Confluence, Wikidocs, Jasc Paint Shop Pro 7, Visio 2000, Corel Designer 9, CorelDRAW, SnagIt 12, CaptureEze 97, PhotoFiltre 6.2, Adobe Creative Suite, Adobe Photoshop 7, Full Shot 6, Adobe Acrobat Pro 10 (Distiller & Exchange), Adobe Acrobat Elements 7, AIDE, Rational Team Concert (RTC) 6, PNGoo, MS SharePoint 2013, CALT (Collaborative Application Lifecycle Tool) 6.2, Okta, MS Visual Source Safe TFS, PVCS Version Manager 7.0, Silk Radar, Rational ClearCase, Trello Project Tool, MS Paint, MS Power Point, Excel, Internet Explorer 11, MS Outlook 2013, Lotus Notes 9, PPM, WordPerfect 11, (Win), Roxio Easy CD Creator & Lotus 123 (Win) & Various others.
Qualifications
Professional Technical Writer/Editor composing high-level documentation for Wiki docs, Confluence Web doc pages, Online Help, End-user manuals, Standard Operating Procedures (SOP’s), Training manuals for software applications, in-house Processes & Procedures, & Advance Planning documents
Work with Subject Matter Experts (SME’s) during the development (SDLC), revision & delivery of documentation
Work with Project Managers & Project Management Office (PMO), Development teams during the development (SDLC), analysis, revision & delivery of documentation
Excellent oral & written communication skills; able to interpret, generate & communicate technical concepts to audience
Work with Agile/Scrum methodology & SDLC
Work with Plain Language methodology & concepts
Experience with boilerplate templates to create & update documentation
Skilled computer systems operator with ability to plan, organize, write, & edit documentation for newly developed software products
Ability to interpret design specifications & product requirements documents & subsequently generate documentation based on said engineering documents
Strong interviewing skills with ability to ascertain relevant technical ideas & generate them into user documentation
Strong organizational & file management capabilities with ability to meet deadlines
Team oriented player with ability to work in team environment or independently
Experience
Sr. Technical Writer/Editor, Contract role for Florida Department of Agriculture and Consumer Services (FDACS) & AgCSS project, Tallahassee, FL, 3/18-Present
Edit, compose, & revise procedural & reference topics for FDACS AgCSS project
Create, revise and design new & existing General Usage and Use Case templates for FDACS teams
Work with system architects, business analysts & software testing teams to develop document deliverables
QA review, package and submit all document deliverables to FDACS PMO for AgCSS project
Sr. Technical Writer/Editor, Contract role for Navy Federal Credit Union, Pensacola, FL, 7/17-3/18
Edit, compose, & revise procedural & reference topics for Information Services Dept. (ISD)
Create Application Support Wiki pages for Support Transition Group
Compose, revise and design SharePoint Workspace for ISD
Remote Technical Writer/Editor, Contract role for Dept. of Veterans Affairs, Herndon, VA, 4/17-7/17
Edit, compose, & revise procedural & reference topics for new VIEWS veteran’s claims system
Edited & composed VIEWS core application type documents during tenure
Remote Technical Writer/Editor, Contract role for Dept. of Veterans Affairs, Charleston, SC, 12/16-3/17
Edit, compose, & revise procedural & reference topics for new VBMS/NWQ veteran’s benefits claims system for Online Help system
Edited & composed VBMS core application type documents during tenure
Helped develop procedural concepts during the VBMS Core project
Instructed small group of writers on MS Manual of Style usage
Developed writing standards & conventions, and procedural documentation to be used for writing team
Sr. Technical Writer/Editor, Contract role for First Data USA, Sugar Land, TX, 4/16-12/16
Edit, compose, & revise procedural & knowledge articles for their new Wiki-based (Confluence) knowledge management system
Edit & compose Financial Services, Tele-checking, Incident Management & Runbook Wiki-based (Confluence) type documents during tenure
Helped develop procedural concepts during the Conversion Readiness & Migration project
Led small group of editors within our team & instructed them on correct use for MS Manual of Style
Developed writing standards & conventions used for writing team
Remote Technical Writer/Editor, Contract role for State Farm Insurance, Bloomington, IL, 6/15-9/15
Edit, compose, & revise procedural & knowledge articles for their new Oracle based State Farm Answers call center system
Edit & compose Investment Services & Mutual Funds Resource Center type documents during tenure
Helped develop procedural concepts during the Conversion Readiness project
Led small group of editors within our team & instructed them on State Farm style usage
Sr. Technical Writer/Editor, Contract role for SandPointe, LLC, West Palm Beach, FL, 5/15-7/15
Edit, compose, & revise new & archived design & planning documents for all relevant Enterprise Architecture (EA) projects for private investment and asset management group, including but not limited to EA Infrastructure document, Signal Addition Business Requirements document and Disaster Recovery Plan
Lead writer responsible for researching & composing deliverable documents for EA related projects Responsible for writing, editing, research & analysis & final deliverables for all team user templates, design, requirement & planning documents
Create EA Standards & Conventions Guide. Conceive & implemented new writing standards & conventions to be used when creating all new documentation for EA projects
Create EA Styles Guide. Conceive & implemented new styles/templates to be used when creating all new documentation for EA projects
Sr. Technical Writer/Editor, Contract role for Rackspace, San Antonio, TX, 7/14-4/15
Edit, compose, & revise new & archived design & planning documents for all relevant Enterprise Business Intelligence (EBI) projects
Lead writer responsible for researching & composing deliverable documents for EBI data warehousing related projects including Oracle SQL databases. Responsible for writing, editing, research & analysis & final deliverables for all team user templates, design, requirement & planning documents
Analyzed, planned, conceive & implemented new guidelines/styles for DevOps team's new Wiki-pages (Wiki-docs) for entire Runbook documentation
Write/edit articles for Rackspace GET Wik-ipages. Manage files, create links & maintain content
Create Online Help Systems using MadCap Flare v.8 for EBI data warehousing applications
Create EBI Standards & Conventions Guide. Conceive & implemented new writing standards & conventions to be used when creating all new documentation for EBI projects
Create EBI Styles Guide. Conceive & implemented new styles/templates to be used when creating all new documentation for EBI projects
Conceive new organizing & restructuring of entire documentation source files, documentation process files & general release files
Remote Sr. Technical Writer/Editor, Contract role for CARES, Montgomery, AL, 10/14-2/15
Edit, compose, & revise new & archived design & planning documents for CMS (Centers for Medicare & Medicaid Services) & CARES (Centralized Alabama Recipient Eligibility System) state project
Senior writer responsible for researching & composing deliverable documents for PMO/State offices in accordance with Affordable Care Act (ACA). Responsible for writing, editing, research & analysis & final deliverables for design & planning documents
Work remotely with SME's & development engineers to gather all details for assigned writing tasks
Create CARES Standards & Conventions Guide. Conceive & implemented new writing standards & conventions to be used when creating all new documentation for the CARES project
Create CARES Styles Guide. Conceive & implemented new styles/templates to be used when creating all new documentation for the CARES project
Create CARES Project Master Glossary. Conceive & wrote new documentation for team use
Create CARES User Guide Outline. Conceive & wrote new documentation for team use
Remote Sr. Technical Writer/Editor, Contract role for Lexis-Nexis, Boston, MA, 7/14-10/14
Edit, compose, design & revise new & archived WebHelp online help systems & hard copy (.PDF) files for QUOSA Virtual Library application using Help+Manual v. 6 authoring software
Lead writer for QUOSA Virtual Library application. Responsible for writing, editing, research & analysis & final deliverables for documentation products
Work remotely with SME's & development engineers to gather all details for assigned writing tasks
Test, edit, & revise WebHelp online help system for inclusion into QUOSA final product releases
Create one-source training documentation for QUOSA products using Help+Manual v. 6 authoring software
Sr. Technical Writer/Editor, Contract role for EngagePoint, Jefferson City, MO, 12/13-5/14
Edit, compose, & revise new & archived design & planning documents for CMS (Centers for Medicare & Medicaid Services) & MEDES (Missouri Eligibility Determination & Enrollment System) state project
Senior writer responsible for researching & composing deliverable documents for PMO/State offices in accordance with Affordable Care Act (ACA). Responsible for writing, editing, research & analysis & final deliverables for design & planning documents
Create MEDES Project Master Acronyms List. Conceive & implement new guidelines for creating this new documentation
Create MEDES Project Master Glossary. Conceive & implement new guidelines for creating this new documentation
Conceive new organizing & restructuring of entire documentation source files, documentation process files & general release files
Sr. Technical Writer/Editor, FAME, Inc., Ft. Lauderdale, FL, 03/07-9/13
Edit, compose, design & revise new & archived WebHelp online help systems for FAME Advantage e-Business software using RoboHelp v. 8
Lead writer for FAME Advantage, eSolutions, Freedom, Freedom FinAid & ESP product lines. Responsible for writing, editing, research & analysis & final deliverables for products
Compose & Edit What’s New HTML pages for inclusion into FAME Advantage, eSolutions, Freedom, Freedom FinAid & ESP product releases
Test, edit, restructure WebHelp online help system for inclusion into FAME Advantage, eSolutions, Freedom, Freedom FinAid & ESP product releases
Create one-source training documentation for Advantage, eSolutions, Freedom, Freedom FinAid & ESP products
Assist with QA testing for all FAME software products
Conceive & design new template for training documentation
Conceive & implement new guidelines for documentation indexing
Conceive new organizing & restructuring of entire documentation source files, documentation process files & general release files
Analyzed & led documentation & development group to implement new process for sharing/disseminating source development documents
Sr. Technical Writer/Editor, Trendium, Inc., Sunrise, FL, 03/06-01/07
Edit, compose, design & revise new & archived WebHelp help systems for Trendium E-Business software using RoboHelp for FrameMaker v. 1.2
Lead writer for ServicePATH, PerfoMAX & DSLxcend product line. Responsible for writing, editing, research & analysis & final deliverable for product
Edit, compose, design & revise new & archived electronic documentation (pdf's) for Trendium E-Business software
Edit, compose, & revise archived training material (CBT) for Trendium E-Business software
Conceive & implement new guidelines for documentation indexing
Led documentation team & was responsible for organizing & coordinating entire new restructuring of documentation source files, documentation process files & general release files
Analyzed & led documentation team & development group to implement new process for sharing/disseminating source development documents
Technical Writer, Contract role for Planning Group International, Inc., Miami, FL, 09/05-04/06
Compose, edit, design & revise new user manual documentation for Web based online advertising tracking system
Edit & revise graphics & illustrations for Web based online advertising tracking system
Compose, edit, design & revise new Policies & Procedures documentation for Sarbanes-Oxley certification
Revise flow charts (using Visio) for change request & change control processes to show correct business flow
Technical Writer/Business Analyst, Contract role for Kaplan University, Ft. Lauderdale, FL, 08/05-09/05
Compose, edit, design & revise new Policies & Procedures documentation for Sarbanes-Oxley certification
Revise flow charts (using Visio) for change request & change control processes to show correct business flow
Technical Writer/Editor, Contract role for Beckman Coulter, Inc., Miami, FL, 03/05-07/05
Compose, edit, design & revise graphic intensive instructional manuals for biomedical laboratory instruments
Edit & revise graphics & illustrations for biomedical laboratory instruments
Technical Writer/Business Analyst, Contract role for Tyco Fire & Security Services, Boca Raton, FL, 01/05-03/05
Compose, edit, design & revise new Policies & Procedures documentation for Sarbanes-Oxley certification
Revise flow charts (using Visio) for change request & change control processes to show correct business flow
Technical Writer/Editor, Contract role for eTrauma Corp., Deerfield Beach, FL, 09/04-01/05
Compose, edit, design & revise new in-shop server configuration manuals for IBM servers
Compose, edit, design & revise new on-site server configuration manuals for IBM servers
Compose, edit, design & revise new server configuration manuals for eTrauma application software
Technical Writer/Editor, Contract role for Atlas Air, Inc., Miami, FL, 08/04-10/04
Compose, edit, design & revise new operations & procedural manuals for cargo aviation
Compose, edit, design & revise training manuals for cargo aviation
Edit & revise archived operations & procedural manuals for cargo aviation
Edit & revise weight & balance load charts for cargo aviation
Technical Writer/Editor, Contract role for Vanguard Car Rental USA, Inc., Boca Raton, FL, 04/04-07/04
Compose, edit, design & revise new electronic documentation (pdf's) for financial department training manuals
Edit, compose, design & revise new & archived electronic documentation (pdf's) for transition to single system software
Conceive & implement new template & style usage for user training documentation
Conceive & implement new screen capturing guidelines for user training documentation
Technical Writer/Editor, Ascential Software Corporation, Boca Raton, FL, 12/00-01/04
Edit, compose, design & revise new & archived WinHelp help systems for Ascential E-Business software using RoboHelp for WinHelp 2002.R2
Edit, compose, design & revise new & archived WebHelp help systems for Ascential E-Business software using RoboHelp HTML 2002r2
Edit, compose, design & revise new & archived electronic documentation (pdf's) for Ascential E-Business software
Conceive & implement new peer review process for resource adapter documentation
Conceive & implement new guidelines for resource adapter help indexing
Led documentation team & was responsible for organizing & coordinating entire break out of complete line of Ascential Resource adapters (over 40 adapters); developed entire new help system & new .pdf system for Resource adapter docs.
Sr. Technical Writer/Editor, Data Access Corporation, Miami, FL, 10/98-10/00
Edit, compose, design & revise new On-line Help for Visual DataFlex developers software using RoboHelp for WinHelp
Edit, compose, design & revise new end-user documentation for Visual DataFlex developers software
Coordinate entire On-line Help system for user documentation & implemented new guidelines for indexing
Organize, research & design new HTML Help projects for future revision project
Edit marketing material for marketing department & editorial assistant for Data Access Web Site
Technical Writer, Contract role for Convergys, Inc., Sunrise, FL, 08/98-10/98
Compose, revise & edit new end-user documentation for subscriber billing based software (cable, wireless, & satellite services) using Adobe FrameMaker 5.5
Technical Writer, Contract role for Rene Perez & Associates, Inc., Coral Gables, FL, 06/98-08/98
Create, revised & edit end-user manuals for newly developed A3.0 version for aviation systems software using Adobe FrameMaker 5.5
Create universal writing template for technical publications department for use on technical documentation
Systematize file system & led team in developing new fundamental approach to documentation organization
Technical Writer, FACTS Services, Inc., Coral Gables, FL, 05/96-02/98
Compose, revise & edit user manuals for health claims processing & managed care software/hardware systems
Create, revise & edit user manuals for in-house (procedures) technical documentation
Formulate idea to develop new standards & conventions for consistency in all technical publications
Interview developers to garner & verify information for technical documentation content
Contribute editorial support to technical publications before final release to clients
Technical Word Processing Operator, University of Miami, Coral Gables, FL, 09/94-09/95
Create, revise, & edit mass production of large volume documents for school of law
Utilize advanced functions of the software to produce desk-top publishing & camera-ready publications
Admin database maintenance, manage mail merges & edit law professor’s books for tenure assignments
Newspaper Journalist, South Dade News Leader, Homestead, FL, 02/94-07/94
Served as general assignment volunteer journalist & photographer for biweekly newspaper
Research, write & edit news features on local stories for crime, human interest, sports, trends, & development
Education Director, Florida Shakespeare Festival, Coral Gables, FL, 02/93-11/93
Supervise entire educational theatre touring program for Dade/Broward County School Systems
Edit play script, write public information/media releases
Serve as liaison between school administrators & teachers, coordinate/organize group sales program for FSF
Education
New York University, B.F.A., 1988. Film Production & Journalism.
Indiana University, A.A., 1985. Liberal Arts Degree with emphasis in English literature & Psychology.
Special Skills
Fair reading, writing, & speaking knowledge of Spanish. Operate video camera equipment, 16mm Arriflex motion picture camera & 35mm still camera. Military: U.S. Air Force, 1977-1982, Personnel Specialist.
References furnished upon request.
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