Robert Pacheco

561-***-**** Cell

ac6cls@r.postjobfree.com e-mail

561-***-**** Home

Systems/Software Experience

Operating Systems/Languages: Windows 10, Windows XP, IBM OS/2, MS & PC-DOS, MAC OS 2, UNIX, PICK, C++, Java, SQL Server (DBMS)

Hardware: AS/400 Systems, IBM & IBM PC Clones, Apple MacBook

Software: RoboHelp 11 (WebHelp & HTML), RoboHelp for FrameMaker 1.2, MadCap Flare 8, Adobe FrameMaker 7 & 5.5, Help+Manual v. 6, MS Office 365 ProPlus, Confluence, Wikidocs, Jasc Paint Shop Pro 7, Visio 2000, Corel Designer 9, CorelDRAW, SnagIt 12, CaptureEze 97, PhotoFiltre 6.2, Adobe Creative Suite, Adobe Photoshop 7, Full Shot 6, Adobe Acrobat Pro 10 (Distiller & Exchange), Adobe Acrobat Elements 7, AIDE, Rational Team Concert (RTC) 6, PNGoo, MS SharePoint 2013, CALT (Collaborative Application Lifecycle Tool) 6.2, Okta, MS Visual Source Safe TFS, PVCS Version Manager 7.0, Silk Radar, Rational ClearCase, Trello Project Tool, MS Paint, MS Power Point, Excel, Internet Explorer 11, MS Outlook 2013, Lotus Notes 9, PPM, WordPerfect 11, (Win), Roxio Easy CD Creator & Lotus 123 (Win) & Various others.

Qualifications

Professional Technical Writer/Editor composing high-level documentation for Wiki docs, Confluence Web doc pages, Online Help, End-user manuals, Standard Operating Procedures (SOP’s), Training manuals for software applications, in-house Processes & Procedures, & Advance Planning documents

Work with Subject Matter Experts (SME’s) during the development (SDLC), revision & delivery of documentation

Work with Project Managers & Project Management Office (PMO), Development teams during the development (SDLC), analysis, revision & delivery of documentation

Excellent oral & written communication skills; able to interpret, generate & communicate technical concepts to audience

Work with Agile/Scrum methodology & SDLC

Work with Plain Language methodology & concepts

Experience with boilerplate templates to create & update documentation

Skilled computer systems operator with ability to plan, organize, write, & edit documentation for newly developed software products

Ability to interpret design specifications & product requirements documents & subsequently generate documentation based on said engineering documents

Strong interviewing skills with ability to ascertain relevant technical ideas & generate them into user documentation

Strong organizational & file management capabilities with ability to meet deadlines

Team oriented player with ability to work in team environment or independently

Experience

Sr. Technical Writer/Editor, Contract role for Florida Department of Agriculture and Consumer Services (FDACS) & AgCSS project, Tallahassee, FL, 3/18-Present

Edit, compose, & revise procedural & reference topics for FDACS AgCSS project

Create, revise and design new & existing General Usage and Use Case templates for FDACS teams

Work with system architects, business analysts & software testing teams to develop document deliverables

QA review, package and submit all document deliverables to FDACS PMO for AgCSS project

Sr. Technical Writer/Editor, Contract role for Navy Federal Credit Union, Pensacola, FL, 7/17-3/18

Edit, compose, & revise procedural & reference topics for Information Services Dept. (ISD)

Create Application Support Wiki pages for Support Transition Group

Compose, revise and design SharePoint Workspace for ISD

Remote Technical Writer/Editor, Contract role for Dept. of Veterans Affairs, Herndon, VA, 4/17-7/17

Edit, compose, & revise procedural & reference topics for new VIEWS veteran’s claims system

Edited & composed VIEWS core application type documents during tenure

Remote Technical Writer/Editor, Contract role for Dept. of Veterans Affairs, Charleston, SC, 12/16-3/17

Edit, compose, & revise procedural & reference topics for new VBMS/NWQ veteran’s benefits claims system for Online Help system

Edited & composed VBMS core application type documents during tenure

Helped develop procedural concepts during the VBMS Core project

Instructed small group of writers on MS Manual of Style usage

Developed writing standards & conventions, and procedural documentation to be used for writing team

Sr. Technical Writer/Editor, Contract role for First Data USA, Sugar Land, TX, 4/16-12/16

Edit, compose, & revise procedural & knowledge articles for their new Wiki-based (Confluence) knowledge management system

Edit & compose Financial Services, Tele-checking, Incident Management & Runbook Wiki-based (Confluence) type documents during tenure

Helped develop procedural concepts during the Conversion Readiness & Migration project

Led small group of editors within our team & instructed them on correct use for MS Manual of Style

Developed writing standards & conventions used for writing team

Remote Technical Writer/Editor, Contract role for State Farm Insurance, Bloomington, IL, 6/15-9/15

Edit, compose, & revise procedural & knowledge articles for their new Oracle based State Farm Answers call center system

Edit & compose Investment Services & Mutual Funds Resource Center type documents during tenure

Helped develop procedural concepts during the Conversion Readiness project

Led small group of editors within our team & instructed them on State Farm style usage

Sr. Technical Writer/Editor, Contract role for SandPointe, LLC, West Palm Beach, FL, 5/15-7/15

Edit, compose, & revise new & archived design & planning documents for all relevant Enterprise Architecture (EA) projects for private investment and asset management group, including but not limited to EA Infrastructure document, Signal Addition Business Requirements document and Disaster Recovery Plan

Lead writer responsible for researching & composing deliverable documents for EA related projects Responsible for writing, editing, research & analysis & final deliverables for all team user templates, design, requirement & planning documents

Create EA Standards & Conventions Guide. Conceive & implemented new writing standards & conventions to be used when creating all new documentation for EA projects

Create EA Styles Guide. Conceive & implemented new styles/templates to be used when creating all new documentation for EA projects

Sr. Technical Writer/Editor, Contract role for Rackspace, San Antonio, TX, 7/14-4/15

Edit, compose, & revise new & archived design & planning documents for all relevant Enterprise Business Intelligence (EBI) projects

Lead writer responsible for researching & composing deliverable documents for EBI data warehousing related projects including Oracle SQL databases. Responsible for writing, editing, research & analysis & final deliverables for all team user templates, design, requirement & planning documents

Analyzed, planned, conceive & implemented new guidelines/styles for DevOps team's new Wiki-pages (Wiki-docs) for entire Runbook documentation

Write/edit articles for Rackspace GET Wik-ipages. Manage files, create links & maintain content

Create Online Help Systems using MadCap Flare v.8 for EBI data warehousing applications

Create EBI Standards & Conventions Guide. Conceive & implemented new writing standards & conventions to be used when creating all new documentation for EBI projects

Create EBI Styles Guide. Conceive & implemented new styles/templates to be used when creating all new documentation for EBI projects

Conceive new organizing & restructuring of entire documentation source files, documentation process files & general release files

Remote Sr. Technical Writer/Editor, Contract role for CARES, Montgomery, AL, 10/14-2/15

Edit, compose, & revise new & archived design & planning documents for CMS (Centers for Medicare & Medicaid Services) & CARES (Centralized Alabama Recipient Eligibility System) state project

Senior writer responsible for researching & composing deliverable documents for PMO/State offices in accordance with Affordable Care Act (ACA). Responsible for writing, editing, research & analysis & final deliverables for design & planning documents

Work remotely with SME's & development engineers to gather all details for assigned writing tasks

Create CARES Standards & Conventions Guide. Conceive & implemented new writing standards & conventions to be used when creating all new documentation for the CARES project

Create CARES Styles Guide. Conceive & implemented new styles/templates to be used when creating all new documentation for the CARES project

Create CARES Project Master Glossary. Conceive & wrote new documentation for team use

Create CARES User Guide Outline. Conceive & wrote new documentation for team use

Remote Sr. Technical Writer/Editor, Contract role for Lexis-Nexis, Boston, MA, 7/14-10/14

Edit, compose, design & revise new & archived WebHelp online help systems & hard copy (.PDF) files for QUOSA Virtual Library application using Help+Manual v. 6 authoring software

Lead writer for QUOSA Virtual Library application. Responsible for writing, editing, research & analysis & final deliverables for documentation products

Work remotely with SME's & development engineers to gather all details for assigned writing tasks

Test, edit, & revise WebHelp online help system for inclusion into QUOSA final product releases

Create one-source training documentation for QUOSA products using Help+Manual v. 6 authoring software

Sr. Technical Writer/Editor, Contract role for EngagePoint, Jefferson City, MO, 12/13-5/14

Edit, compose, & revise new & archived design & planning documents for CMS (Centers for Medicare & Medicaid Services) & MEDES (Missouri Eligibility Determination & Enrollment System) state project

Senior writer responsible for researching & composing deliverable documents for PMO/State offices in accordance with Affordable Care Act (ACA). Responsible for writing, editing, research & analysis & final deliverables for design & planning documents

Create MEDES Project Master Acronyms List. Conceive & implement new guidelines for creating this new documentation

Create MEDES Project Master Glossary. Conceive & implement new guidelines for creating this new documentation

Conceive new organizing & restructuring of entire documentation source files, documentation process files & general release files

Sr. Technical Writer/Editor, FAME, Inc., Ft. Lauderdale, FL, 03/07-9/13

Edit, compose, design & revise new & archived WebHelp online help systems for FAME Advantage e-Business software using RoboHelp v. 8

Lead writer for FAME Advantage, eSolutions, Freedom, Freedom FinAid & ESP product lines. Responsible for writing, editing, research & analysis & final deliverables for products

Compose & Edit What’s New HTML pages for inclusion into FAME Advantage, eSolutions, Freedom, Freedom FinAid & ESP product releases

Test, edit, restructure WebHelp online help system for inclusion into FAME Advantage, eSolutions, Freedom, Freedom FinAid & ESP product releases

Create one-source training documentation for Advantage, eSolutions, Freedom, Freedom FinAid & ESP products

Assist with QA testing for all FAME software products

Conceive & design new template for training documentation

Conceive & implement new guidelines for documentation indexing

Conceive new organizing & restructuring of entire documentation source files, documentation process files & general release files

Analyzed & led documentation & development group to implement new process for sharing/disseminating source development documents

Sr. Technical Writer/Editor, Trendium, Inc., Sunrise, FL, 03/06-01/07

Edit, compose, design & revise new & archived WebHelp help systems for Trendium E-Business software using RoboHelp for FrameMaker v. 1.2

Lead writer for ServicePATH, PerfoMAX & DSLxcend product line. Responsible for writing, editing, research & analysis & final deliverable for product

Edit, compose, design & revise new & archived electronic documentation (pdf's) for Trendium E-Business software

Edit, compose, & revise archived training material (CBT) for Trendium E-Business software

Conceive & implement new guidelines for documentation indexing

Led documentation team & was responsible for organizing & coordinating entire new restructuring of documentation source files, documentation process files & general release files

Analyzed & led documentation team & development group to implement new process for sharing/disseminating source development documents

Technical Writer, Contract role for Planning Group International, Inc., Miami, FL, 09/05-04/06

Compose, edit, design & revise new user manual documentation for Web based online advertising tracking system

Edit & revise graphics & illustrations for Web based online advertising tracking system

Compose, edit, design & revise new Policies & Procedures documentation for Sarbanes-Oxley certification

Revise flow charts (using Visio) for change request & change control processes to show correct business flow

Technical Writer/Business Analyst, Contract role for Kaplan University, Ft. Lauderdale, FL, 08/05-09/05

Compose, edit, design & revise new Policies & Procedures documentation for Sarbanes-Oxley certification

Revise flow charts (using Visio) for change request & change control processes to show correct business flow

Technical Writer/Editor, Contract role for Beckman Coulter, Inc., Miami, FL, 03/05-07/05

Compose, edit, design & revise graphic intensive instructional manuals for biomedical laboratory instruments

Edit & revise graphics & illustrations for biomedical laboratory instruments

Technical Writer/Business Analyst, Contract role for Tyco Fire & Security Services, Boca Raton, FL, 01/05-03/05

Compose, edit, design & revise new Policies & Procedures documentation for Sarbanes-Oxley certification

Revise flow charts (using Visio) for change request & change control processes to show correct business flow

Technical Writer/Editor, Contract role for eTrauma Corp., Deerfield Beach, FL, 09/04-01/05

Compose, edit, design & revise new in-shop server configuration manuals for IBM servers

Compose, edit, design & revise new on-site server configuration manuals for IBM servers

Compose, edit, design & revise new server configuration manuals for eTrauma application software

Technical Writer/Editor, Contract role for Atlas Air, Inc., Miami, FL, 08/04-10/04

Compose, edit, design & revise new operations & procedural manuals for cargo aviation

Compose, edit, design & revise training manuals for cargo aviation

Edit & revise archived operations & procedural manuals for cargo aviation

Edit & revise weight & balance load charts for cargo aviation

Technical Writer/Editor, Contract role for Vanguard Car Rental USA, Inc., Boca Raton, FL, 04/04-07/04

Compose, edit, design & revise new electronic documentation (pdf's) for financial department training manuals

Edit, compose, design & revise new & archived electronic documentation (pdf's) for transition to single system software

Conceive & implement new template & style usage for user training documentation

Conceive & implement new screen capturing guidelines for user training documentation

Technical Writer/Editor, Ascential Software Corporation, Boca Raton, FL, 12/00-01/04

Edit, compose, design & revise new & archived WinHelp help systems for Ascential E-Business software using RoboHelp for WinHelp 2002.R2

Edit, compose, design & revise new & archived WebHelp help systems for Ascential E-Business software using RoboHelp HTML 2002r2

Edit, compose, design & revise new & archived electronic documentation (pdf's) for Ascential E-Business software

Conceive & implement new peer review process for resource adapter documentation

Conceive & implement new guidelines for resource adapter help indexing

Led documentation team & was responsible for organizing & coordinating entire break out of complete line of Ascential Resource adapters (over 40 adapters); developed entire new help system & new .pdf system for Resource adapter docs.

Sr. Technical Writer/Editor, Data Access Corporation, Miami, FL, 10/98-10/00

Edit, compose, design & revise new On-line Help for Visual DataFlex developers software using RoboHelp for WinHelp

Edit, compose, design & revise new end-user documentation for Visual DataFlex developers software

Coordinate entire On-line Help system for user documentation & implemented new guidelines for indexing

Organize, research & design new HTML Help projects for future revision project

Edit marketing material for marketing department & editorial assistant for Data Access Web Site

Technical Writer, Contract role for Convergys, Inc., Sunrise, FL, 08/98-10/98

Compose, revise & edit new end-user documentation for subscriber billing based software (cable, wireless, & satellite services) using Adobe FrameMaker 5.5

Technical Writer, Contract role for Rene Perez & Associates, Inc., Coral Gables, FL, 06/98-08/98

Create, revised & edit end-user manuals for newly developed A3.0 version for aviation systems software using Adobe FrameMaker 5.5

Create universal writing template for technical publications department for use on technical documentation

Systematize file system & led team in developing new fundamental approach to documentation organization

Technical Writer, FACTS Services, Inc., Coral Gables, FL, 05/96-02/98

Compose, revise & edit user manuals for health claims processing & managed care software/hardware systems

Create, revise & edit user manuals for in-house (procedures) technical documentation

Formulate idea to develop new standards & conventions for consistency in all technical publications

Interview developers to garner & verify information for technical documentation content

Contribute editorial support to technical publications before final release to clients

Technical Word Processing Operator, University of Miami, Coral Gables, FL, 09/94-09/95

Create, revise, & edit mass production of large volume documents for school of law

Utilize advanced functions of the software to produce desk-top publishing & camera-ready publications

Admin database maintenance, manage mail merges & edit law professor’s books for tenure assignments

Newspaper Journalist, South Dade News Leader, Homestead, FL, 02/94-07/94

Served as general assignment volunteer journalist & photographer for biweekly newspaper

Research, write & edit news features on local stories for crime, human interest, sports, trends, & development

Education Director, Florida Shakespeare Festival, Coral Gables, FL, 02/93-11/93

Supervise entire educational theatre touring program for Dade/Broward County School Systems

Edit play script, write public information/media releases

Serve as liaison between school administrators & teachers, coordinate/organize group sales program for FSF

Education

New York University, B.F.A., 1988. Film Production & Journalism.

Indiana University, A.A., 1985. Liberal Arts Degree with emphasis in English literature & Psychology.

Special Skills

Fair reading, writing, & speaking knowledge of Spanish. Operate video camera equipment, 16mm Arriflex motion picture camera & 35mm still camera. Military: U.S. Air Force, 1977-1982, Personnel Specialist.

References furnished upon request.

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