Management Training

SHELBY R. GUGEL

602-***-**** • *************@*****.***

REGIONAL DEAN OF STUDENT LIFE

A results-proven leader with extensive operational oversight, community outreach, strategic critical approach, with broad experience in student affairs and residential life. Demonstrated success with increased levels of responsibility and accountability. Recognized the ability to create and deliver programs and activities that enhance the quality of campus life and promote student engagement, development, and personalized learning. Possess strong leadership and communication skills; effectively collaborate across campus and within the community.

AREAS OF EXPERTISE

Student Retention and Satisfaction • Career Development • Collaborative Leadership • Strategic Brand Partnerships • Alliance and Relationship Building • Succession Planning

Operations Management • At-Risk Management • Internship Programs •

Co-Curricular Programming Community Outreach

PROFESSIONAL EXPERIENCE

THE ART INSTITUTES, Various Locations • 2000 – Present

Regional Dean of Student Life (2018-Present) Provide vision, strategic direction, and functional expertise specific to Student Life across the Hollywood, Orange County and Phoenix campuses. Develops strategic priorities for, and operational oversight of Student Life functions and personnel. Ownership, leadership, and guidance specific to staff training and development, targeted co-curricular student programming and student centered-services. Maintain an institutional community-wide culture of compliance, ensuring campus-level, crisis management, student misconduct to include Title IX investigations, and oversee school-sponsored housing programs.

Director of Student Services (Santa Ana, CA • 2016 – 2018): Created and maintained an engaging, creative learning community that reflects the developmental needs of the Art Institute of California Orange County student body, managed a progressive student lifecycle approach to preparing students for careers in their chosen fields. Fostered new partnerships with corporations to increase student employment outcomes, develops internship programs, creative industry workshop series and mentorships with partner organizations aimed at increasing student retention and new student enrollment. Maintained the highest rate of student employment outcomes across thirty-one Art Institute campuses due to strategic partnership pipeline development – 71 % of graduates employed Managed Career Services department to ensure quality assurance and compliance of graduate gainful employment, while adhering to reporting standards set forth by local and national regulatory bodies Implemented strategic marketing, partnership and business development strategies to attract top design and emerging technology companies for the creation of successful industry partnerships for The Art Institute. Successful brand partnerships included: Mattel, Quicksilver, OBEY, The Disneyland Resort, Yamaha, The Montage Hotel, Mazda, YouTube, Live Nation, Blizzard Entertainment, Obsidian Entertainment, Sony Pictures and many more Leveraged extensive alumni and industry partner network to assist in the execution of career placement assistance, campus programming and participation on professional advisory committees

Regional Vice President of Student Affairs (Western Region •2014-2016): Delivered effective and quality services to students for 15 campuses nationwide. Oversaw all fiscal functions, including retention, fiscal goals and strategic planning. Conduct faculty development trainings around working with students with disabilities, Military Students (PTSD, TBI, etc.), classroom conduct, and safety awareness. Provided short-term academic and personal short-term counseling and referrals to students and deliver crisis management consultation to 15 deans of student affairs and directors.

•Designed and launched the First Year Experience program; created community among students outside the classroom with workshops, seminars and activities tied to their major.

•Designed and implemented Peer Mentor Program that improved first quarter student retention by 15%.

•Designed and implemented At-Risk Management Program for The Art Institute that improved to first quarter student retention by 25%, 2nd quarter retention by 15% and 3rd quarter student retention by 20%.

Regional Vice President, Student Affairs Specialist (North Central & Western Region • 2008 – 2016): Oversaw student services programs focused on student satisfaction and retention for 23 college campuses. Assisted in the achievement of housing metrics and profitability or planned EBITDA. Trained and mentored new deans / directors of student affairs; served in interim capacity when needed. Supported annual budgeting and planning process for student affairs.

•Reduced expenses and implemented additional revenue opportunities by identifying and securing national vendor relationships.

•Designed and implemented an at-risk program model to improve student retention.

•Facilitated and led the rollout and training for transition of on-ground counseling services for the Student Assistance Program.

•Ensured 100% student affairs compliance in the areas of Jeanne Clery, Title IX, SAVE ACT, Biennial Drug and Alcohol Report, Constitution Day and Student Complaint and Grievance Procedures.

Interim Vice President of Student Affairs / Regional Vice President, Student Affairs Specialist (Pittsburgh, PA • 2014 – 2015): Oversaw all student affairs for 51 campuses with an average population of 51,000 students. Managed student housing programs operations across 44 campuses with a total average population of 8,000-student body and 80 - 85 facilities. Served as the primary decision maker in areas of compliance, risk management, crisis management and preparedness. Managed veterans support services including programs, activities, resourcing and training.

•Successfully managed revenue in excess of $80M and expenses of $66M; achieved approximately 17% margins annually.

•Improved response rate for Noel-Levitz Student Satisfaction Inventory survey to 68% for 2015; increased satisfaction scores in every item from the prior year.

Dean of Student Affairs (Phoenix, AZ • 2005 – 2008): Managed the day-to-day operations and all aspects of the student affairs department, including 3 employees and quarterly / annual budgets. Served as an Executive Committee member and collaborated with all functional departments to ensure and promote student retention. Chaired the Student Retention Committee, oversaw all student conduct issues, grievances, complaints, and minimized issues of liability.

•Consistently met or exceeded quarterly and fiscal year housing P&L targets by implementing strategic marketing efforts and elevating student awareness of services.

EDUCATION

Master of Education • Northern Arizona University, Bachelor of Social Work • Arizona State University

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