Customer Service Sales
Resume:
Donna Raffone
Office Management and Customer Service Professional
Patchogue, New York, 11772
Mobile: 631-***-****
Home: 631-***-****
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EXPERIENCE
People’s United Bank, Port Jefferson Village, NY.
Banker III
March 2016 - October 2017
Responsible for creating a positive customer experience as a teller and vault custodian, while cross selling people’s product lines to exceed set sales goals
Provide customized solutions by utilizing PUB financial services
Strengthen customer relationships by exhibiting consistent and accurate cash handling procedures
TD Bank, East Northport, NY.
Financial Services Representative
July 2013 - January 2016
NMLS registered professional, acting CRS II
Arrange customer credit needs by liaisoning with sister companies in order to provide appropriate services
Guide and train non-licensed associates in insurance products
Presented with the In-store Sales Champion award for surpassing individual sales goals
Bank of America, East Northport, NY.
Sales and Service Specialist
August 2007 - January 2013
Accurately process financial transactions as a teller and ATM custodian, following procedures for cash balancing, upkeep, and management of ATM machines and personal bank
Maintain knowledge of company policies, products and services to meet needs of customer
Accountable for shipments of cash to and from the Federal Reserve SKILLS
Banking systems: POS
Microsoft: Word, Excel, Windows
Organization: Outlook, Lotus
Notes, Gmail
EDUCATION &
CERTIFICATIONS
LHD License
NMLS Registered
Eastern Suffolk BOCES
Licensed Dental Assistant Courses
completed in medical record
keeping, proper technique and
hygiene protocol to aid in the
efficient treatment of patients
Southampton College
Courses in Finance, Marketing,
Management, and Natural Sciences
STRENGTHS
Strong customer service skills,
meticulous record keeping, affinity
for technology
Continued on next page
Boss Facility Services, Inc., Ronkonkoma, NY.
Expeditor and Customer Service Representative
April 2006 - April 2007
Facilitate repair requests for Fortune 500 Companies throughout the United States and Puerto Rico by dispatching and coordinating services from local vendors
Follow-up with customers to ensure that tasks are completed to satisfaction Pheonix Rising Painting Contracting, Smithtown, NY. Owner/Operator, Office Manager
May 1990 - April 2006
Managed, hired, and trained a team of five employees
Oversee all areas of contract negotiation, scheduling, communication and coordinating projects through to completion, while resolving problems and adhering to specifications and deadlines
Process employee payroll, accounts payable and receivable Donna Raffone
390 Clubhouse Drive
Patchogue, New York, 11772
Mobile: 631-***-****
Home: 631-***-****
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