Donna Raffone

Office Management and Customer Service Professional

*** ********* *****

Patchogue, New York, 11772

Mobile: 631-***-****

Home: 631-***-****

ac6cl2@r.postjobfree.com

EXPERIENCE

People’s United Bank, Port Jefferson Village, NY.

Banker III

March 2016 - October 2017

Responsible for creating a positive customer experience as a teller and vault custodian, while cross selling people’s product lines to exceed set sales goals

Provide customized solutions by utilizing PUB financial services

Strengthen customer relationships by exhibiting consistent and accurate cash handling procedures

TD Bank, East Northport, NY.

Financial Services Representative

July 2013 - January 2016

NMLS registered professional, acting CRS II

Arrange customer credit needs by liaisoning with sister companies in order to provide appropriate services

Guide and train non-licensed associates in insurance products

Presented with the In-store Sales Champion award for surpassing individual sales goals

Bank of America, East Northport, NY.

Sales and Service Specialist

August 2007 - January 2013

Accurately process financial transactions as a teller and ATM custodian, following procedures for cash balancing, upkeep, and management of ATM machines and personal bank

Maintain knowledge of company policies, products and services to meet needs of customer

Accountable for shipments of cash to and from the Federal Reserve SKILLS

Banking systems: POS

Microsoft: Word, Excel, Windows

Organization: Outlook, Lotus

Notes, Gmail

EDUCATION &

CERTIFICATIONS

LHD License

NMLS Registered

Eastern Suffolk BOCES

Licensed Dental Assistant Courses

completed in medical record

keeping, proper technique and

hygiene protocol to aid in the

efficient treatment of patients

Southampton College

Courses in Finance, Marketing,

Management, and Natural Sciences

STRENGTHS

Strong customer service skills,

meticulous record keeping, affinity

for technology

Continued on next page

Boss Facility Services, Inc., Ronkonkoma, NY.

Expeditor and Customer Service Representative

April 2006 - April 2007

Facilitate repair requests for Fortune 500 Companies throughout the United States and Puerto Rico by dispatching and coordinating services from local vendors

Follow-up with customers to ensure that tasks are completed to satisfaction Pheonix Rising Painting Contracting, Smithtown, NY. Owner/Operator, Office Manager

May 1990 - April 2006

Managed, hired, and trained a team of five employees

Oversee all areas of contract negotiation, scheduling, communication and coordinating projects through to completion, while resolving problems and adhering to specifications and deadlines

Process employee payroll, accounts payable and receivable Donna Raffone

390 Clubhouse Drive

Patchogue, New York, 11772

Mobile: 631-***-****

Home: 631-***-****

ac6cl2@r.postjobfree.com

Contact this candidate