Shift Manager, Customer Service Manager, Customer Service Specialist

Location:

Alexandria, VA

Salary:

$14 hour minimum

Posted:

July 20, 2018

Contact this candidate

Resume:

Email: ********@*****.***

Career Objectives:

-To perform the best customer service or employee service too an individual and/or company/organization that I work for.

-To provide the best service in a professional/business acumen; to perform all tasks in an organized & proficient manner; and go the extra mile to satisfy customers/clientele. Employment History

Shift Manager

5/2011 to present McDonald's Corporation Sterling, VA Customer Service Excellence, overseeing employees, production, Preparation & teamwork in restaurant applications. Maintaining Cash, Reports, Deposits & shift planning to ensure best productivity of staff. Lands' End Sales Clerk & Customer Service Specialist Sears Of Dulles Town Center

4/2011 - 12/2011 Temporary Job

Customer service, shopping aid & suggestive sell of products & services to customers of Lands' End Merchandise. Maintaining Department & stock on sales florr & in warehouse. Cash handling & balancing, transaction management. Recording daily department goals & sales reports; achieveing & surpassing sales goals

Cashier

09/2008 - 12/2010 Safeway Inc Sterling, VA

-Customer service meaning greeting customers; bagging groceries, tendering their purchases/orders. I also aided at the Service Desk in Western Union,Lottery& money order preparation,customer purchase & reports & end of day reports.

-Before cashiering at this job I was in the Seafood Dept as a customer service clerk, helped in inventory preparation, cleaning, stocking, rotating product; ordering & service reports.

-I also worked in the Floral Department with customer service, making/designing floral arrangements; processing new product; filling out daily reports & logs; setting/designing new displays, especially when big events & holidays ensued Pharmacy Clerk

11/2006 - 06/2008 Wal-mart Sterling, VA

-I performed intake of patient/customer rx information; product inventory control& stocking; ordering inventory; customer service, filing inventory, tendering customer purchases/orders; end of day reports.

-Before transferring to Rx dept I worked in the receiving area for asset protection for the electronics department; checking in the new inventory shipments for higher-priced items & inspected them for damages. Store Scheduler, Support Cashier

02/2005 - 11/2006 Wegmans Food Markets Fairfax, VA

-As the Store Scheduler: In this position I collected & reviewed all dept schedules & input into the Scheduling system on their software. I worked closely with dept managers, Human Resources & the Store Mgr to keep employee records & schedules updated & edited when necessary. I printed, filed & distributed main copies to all dept heads & managers. This was done several days weekly.

-As a Support Cashier, I would perform customer service, tender customer orders/purchases & end-0f day clean-up if closing up when needed.

Customer Service Manager

07/2003 - 01/2005 Wal-mart Sterling, VA

-As a Customer Service Manager, I supervised cashiers on front end & at customer service desk. I would perform random daily cash register audits on registers throughout the store. Provide initial/additional customer service when customers needed assistance.

-I also closed out registers and ran reports at the end of day when closing, oversaw and aided in clean-up around store at closing.

This job entailed managing usually 4 to 20 people at a time. Cashier/Customer Service

03/1998 - 01/2003 Giant food Sterling, VA

-In this postion I worked customer service, tendering customer ordes/purchases. I also worked at the Service Desk in Western union,Lottery& money Accountingorder preparation,customer purchase & reports & end of day reports.

-I also worked in the Floral Department with customer service, making/designing floral arrangements; processing new product; performed especially when big events & holidays ensued Receptionist/File Clerk

10/1997 - 03/1998 Countryside Ambulatory Surgery Center Sterling, VA This was a temporary position for Loudoun Hospital.

-In this postition I answered & Managed phones, practiced intake of patient information. I copied the necessary documents for identification, insurance, & records. Registered the information into the patient management system, handled payments for co-pays of services & procedures. I organized & filed medical records in the administration office. I also prepared records for the medical staff for each day's upcoming procedures. I inventoried & ordered patient aftercare supplies. I will be happy to present any further employment information needed upon request. Education

Completion Date Issuing Institution Qualification Course of Study 06/1990 Herndon High School High School Diploma General High School Curriculum 700 Bennett Street

Herndon VA 20170

Extra curricular activities with Peer counseling at Cedar Lane Center. Vocal & speech performance with various choral functions & celebrations/ceremonies.

Detailed References

Margaret Shifflett

Assistant Manager

McDonalds of Sterling Park

275 S Sterling Boulevard

Sterling VA 20164

703-***-****

Cell 703-***-****

I have known & worked with Margaret for just over 2 years. Francisco Arturo Gonzales

Customer Service/Bank Teller

Suntrust Bank Sterling

Formerly Department Manager At McDonalds of Sterling Park 703-***-****