PC

SKILLS

Proactive, detail-oriented, and organized with excellent communication skills.

PRABITA CHANDRAN

SUMMARY

Instructional design; designing and developing user guides, workshops, instructor-led trainings (ILT), online learning content, white papers, analysis reports, and design documents,

Analyzing audience, tasks, and scenarios – especially audience and user need analyses – to determine the purpose, scope, structure, design, and delivery method.

User acceptance testing, writing and editing as per style.

Project planning and management, schedule and resource management, project documentation, communication and coordination with clients.

WORK HISTORY

SR. PROJECT MANAGER •MICROSOFT (VIDYATECH SOFTWARE LLC) •2015 -

Manage development and delivery of templates for different Microsoft applications to increase user efficiency in creating and delivering elegant, professional, and functional deliverables.

Manage the accessibility effort to update templates accessible on all major Microsoft Office apps.

Liaison with different product teams regarding accessibility related functionalities and capabilities needed for the accessibility project; including filing product bugs, managing test effort, and documenting issues and requirements.

Manage content publishing on the Microsoft Virtual Academy (https://mva.microsoft.com/) website.

Triage content-related issues, manage and troubleshoot issues till its resolution, and act as a single point of contact for all content-related matter for MVA stakeholders, clients, customers, and partners.

Manage content localization in 13 languages for the MVA site.

PROJECT MANAGER • ENTRANT SECURITY INC. BELLEVUE• 2014 - 2015

Plan, execute, and manage projects for different clients.

Monitor businesses and agencies to efficiently and effectively provide services.

Record and vendor management, financial statement and activity report management, and handling other administrative tasks.

CONTENT COORDINATOR • (AQUENT LLC, SEATTLE) • 2010 - 2013

Worked on multiple projects across all phases of project life cycle.

Develop and deliver user content in an easily searchable and consumable format to increase user satisfaction and create awareness about company products and activities.

Manage maintenance and promotion requests in a timely manner to reduce site downtime, customer complaints, loss of sale, and to ensure quality of the content delivered.

Manage development of templates and reusable content blocks to speed up workflow and to reduce errors.

Track work quality and project requirements, research issues, troubleshot problems, report status, and communicate issues to project stakeholders as required.

CONTENT MANAGER • DEPICTION INC., EVERETT • 2009 - 2010

Design, develop, and deliver usability documentation for a mapping, simulation, and collaboration software that helps to plan, prepare, and respond to disasters and other events.

Research the software, interview the subject matter experts, analyze user profiles, and work with the software to identify tasks, work flow, structure, and scope of the user documentation.

Plan the project, manage schedules, resources, and milestones, and steer the project to its successful completion.

SR. INSTRUCTION DESIGNER • VIDYATECH SOFTWARE SOLUTION LLC, REDMOND • 2004 - 2005

Develop documentation set that helps organizations design and deploy Microsoft® technologies to create an integrated, standardized, and optimized IT platform for small and medium businesses.

Develop multiple Microsoft Solution Accelerators (prescriptive guidance and tools for deploying Microsoft technology solutions).

Research content and analyze the user profiles to identify structure and scope of the e-learning course.

Assist in managing schedules, resources, milestones, and coordinating with clients.

INSTRUCTIONAL DESIGNER • VIDYATECH SOLUTION PVT. LTD., NEW DELHI, INDIA • 2000 - 2004

Develop instructor-led training, user manual, e-learning, help system, and web-based assessment test for a proprietary financial product.

Perform task, scenario, and audience analysis; create workflow and structure; and identify scope.

Act as liaison between team and client and as single point of contact for all project stakeholders.

Assist in project resource, budget, schedule, and time management.

MARKETING MANAGER • COMMONWEALTH TRUST INDIA LTD, CALICUT, INDIA • 1995 - 2000

Developed initial business requirements for a management information system and customer service system for the organization, and then assisted with implementation and management of the systems.

Led the organization’s initiative to achieve ISO 9000 certification. Bureau Veritas Quality International (BVQI) awarded the certification in June 2000.

INTERN • OGLIVY & MATHER, BANGALORE, INDIA • 1995

Completed market research, including developing questionnaires and collating results, to determine viability, identify potential advertisers, and define the target audience profile as part of a proposal for the design and development of a new in-flight magazine for Jet Airways.

Jet Airways awarded Ogilvy & Mather a contract to design and develop their in-flight magazine

EDUCATION

UNIVERSITY OF WASHINGTON • SEATTLE, WA • 2016 - 2017

Information Security and Risk Management

UNIVERSITY OF WASHINGTON • SEATTLE, WA • 2009

Certificate in Technical Communication

UNIVERSITY OF CALICUT • KERALA, INDIA • 1995

Master’s in Business Administration (MBA)

UNIVERSITY OF DELHI • NEW DELHI, INDIA • 1992

Bachelor of Commerce

MEMBERSHIPS & VOLUNTEER EXPERIENCE

PMI

Puget Sound Chapter

Society for Technical Communication

Puget Sound Chapter

ISACA

Information Systems Audit and Control Association

501 COMMONS

Service Corp member

CRY (CHILD RIGHTS AND YOU)

Help with event organization and marketing.

GURUKUL

Development of course and learning programs.

TASVEER

Event organization and website maintenance.

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